El Mehdi Beach Resort

Our arrival at the hotel seemed to be fine. The receptionists behaved nicely and registration went without problems. Taking over the room was already worse. We were looking forward to a room with a balcony with a garden view, listed as a standard room. To our unpleasant surprise, the bellboy headed outside the building to the ground-floor bungalows. The room seemed to be tidy and clean, but a bit musty. We went for dinner and then to the bar, and left unpacking for later. After returning, we started. After uncovering the thick blanket on the double bed, an almost unbearable smell began to spread in the room. It was later in the evening and we decided to get a change. I regret that we didn't do it earlier. The stench, as if something had died in the bed, kept us awake. We spent the night on the chairs that were in front of the bungalow. The next day, tired, we headed to the reception with the delegate of our travel agency. He arranged a room change for a better one and left. After the delegate's departure, the receptionists simply let us know that our request was absolutely groundless from their point of view and ran us back and forth around the resort to rooms that either had no balcony or did not have enough beds. Due to our tired son, we finally chose a compromise and lowered our demands. The arrogance and pressure shown to us by the head of reception really made me angry. Hospitality was gone and one day of vacation was behind us. Fortunately, the next night was already without smell, if I don't count the smell of mold from the air conditioning. And we were not the only ones who received a "beautiful" welcome gift. The rest of the stay we were looking forward to returning home and to our beds. The bed linen and towels also did not exactly inspire confidence. Everything looked as if it had been pulled out of a musty warehouse after several years. If you washed it in a river, it would perhaps smell better. The food was quite tasty and there was plenty to choose from. As for the staff outside the reception, everyone mostly behaved decently and nicely. The animators were fine guys and it was fun with them. In the end, we somehow made it to the last day and after a cold reception of the key by the receptionist, we were already impatiently looking forward to the transfer to the airport. And it is decided. Never again to this hotel! I have not experienced a worse vacation and I do not think that we are somehow oversensitive. Simply a disappointment and a flop. If you can, avoid this hotel by a wide margin. When I leave out the swear words, I have nothing to add towards the reception staff and the stay in this hotel.

⭐⭐⭐⭐⭐ Our stay at El Mehdi Hotel was one of the best summer vacations we have ever had. We traveled with our 2-year-old son, and the hotel was perfect for families with children. He was able to run around freely, enjoy the pools, and have fun throughout our stay. The staff were incredibly kind to him and always tried to make him smile and feel welcome. Their kindness meant a lot to us as parents. The food was excellent, the drinks were great, and the rooms, pools, beach, and all hotel facilities were clean and well maintained. It was clear that everyone worked hard to make guests feel comfortable and happy. A special thank you to the animation team. Sonja, Scooby, Rio, and all the other animators were amazing—funny, friendly, energetic, and always in a good mood. The entertainment throughout the day was fantastic and added so much to our holiday. The waiters were also wonderful. They were always available, attentive, and especially caring toward our son. Their warmth and genuine kindness made our stay even more enjoyable. The only negative point was an older bald man in the restaurant, possibly a manager. While he seemed polite to guests, we felt uncomfortable seeing him criticize a waiter who was always kind to our son. The waiter never neglected his work, but after that interaction he appeared much more reserved. We appreciated his kindness and felt sorry that he seemed unable to be as natural and friendly as before. Apart from this, everything was excellent. We would happily return and highly recommend El Mehdi Hotel to families looking for a relaxing and enjoyable holiday.

Atmosphere was amazing staff and animation team were outstanding, friendly, kind and so helpful would recommend

Personally I think the was the best hotel iv been to.its a beautiful hotel loads of fun things to do around here the views are amazing the staff and animation team are very kind and helpful funny and u can imagine the beach is beautiful and the music is really good overall it’s a really good hotel

the rooms were amazing, clean and the staff is great. the atmosphere was great, people are friendly, the animation team is really good and creative, they do their duties and are also very friendly and funny. the hotel is close to the medina and the taxis are cheap. the hotel is not noisy, the music is perfect. the atmosphere is so great and made me feel as in therapy.