Aydinbey Queen's Palace & Spa

Great hotel and great experience, booked land of legends from Sunpoint Service and great experience, best prices and no queue when we got there. Would have cost me more if I booked online or if I paid on the day. Would definitely recommend and speak with the guys, make sure they know the full situation and they can give you the best advice

A very mixed review for this hotel. Pool area - Great for kids, lifeguards work hard to keep everyone safe. The whole area is so slippery! Literally people, especially kids slipping, constantly. Pool shoes are an absolute must for children. Slides are great fun but for some reason are only open for 4 hours a day, which is a shame. Rooms / cleanliness - Lovely and clean, cleaning staff work hard. We are a family of 4 and my youngest child slept on an uncomfortable camp bed for 10 nights though and the whole room felt very cramped. There was definitely not enough storage for all of our stuff. The hotel generally is always very clean however we did see lots of beds / furniture stored in stairways like many others have mentioned. The front of the hotel is a complete car park and ruins the appearance. We had a lovely view from our balcony, definitely make sure to get pool view as I can imagine the other side of the corridor would not have been particularly nice. Food / drinks - The food is nice in the main restaurant but can become repetitive. The snack bar has exactly the same food every single day, and not really a big selection. We had to go to the main restaurant at lunchtime to get a bit more variety. Don’t waste your time with the a ‘la carte. We went to the Chinese, got basically prawn crackers and small main as the ordering system wasn’t explained to us. The drinks selection wasn’t too bad and cocktails being made fresh. No imported /branded spirit though. It would be handy to have a self service areas for soft drinks as the bar queue is often big. Entertainment - The team work hard. My kids enjoyed lots of the activities at kids club and the staff were lovely. The evenings though could be a bit boring. The shows are pretty poor. For a 5 star hotel, you’d definitely expect a lot more. Excursions - Do NOT use the excursion company in the hotel. Absolute scam!!!! We found out online that they’d overcharged us by about €60+. When I confronted him, he very rudely told me I’d basically paid for his time (all of 10 minutes). His whole attitude was awful!! I raised this with guest relations and told them they should not be allowing this company to run from their hotel. (Company booklet shown in images. They sit just inside the hotel lobby) Overall we still had a nice holiday but there are lots of things that could be done to improve this hotel as it is definitely not 5 star.

My family and I have just returned from this hotel and had a lovely time . Location was a little further away than expected but we did have access to Land of Legends which was just around the corner , which was great for an evening out . Food , although plentiful , didn’t really cater Brits and only one main restaurant which was more like a canteen . Food only ever like warm at best . We also went to the Chinese restaurant onsite which was 2/10 for food but 9/10 for service . The staff in this hotel are hardworking , kind and friendly . The animation team during the day were brilliant . Not much for over 10s on the evening . Limited drink choices on the all inclusive too . Rooms were great as was the pool and slide areas.This is such a mixed review as I believe the hotel was value for money but some tweaks to the night time entertainment and food and drinks options would be desirable .

Let me give you my honest review of this hotel after staying here for 10 days. We actually got back home yesterday, and before we came I had read a lot of mixed reviews, especially about the food. So I wanted to share my own experience. We landed on Sunday night at around 11:30pm and checked into the hotel. At reception they asked if anyone had any allergies, and I explained that both my partner and my son have severe nut allergies. They were both given blue wristbands to identify their allergies, which I thought was a really good idea. However, after checking in, we asked if someone could help us with our luggage. There were four of us, four large suitcases and four cabin cases. We were told there wasn’t anyone available because they were too busy, so we had to take everything to the room ourselves. That wasn’t the best first impression. The next issue was the room. We’d paid for two adults and two children, but our room only had one double bed and one single bed. We were travelling with friends who were two adults and one child, had paid less than us, and they had exactly the same size room. Considering it was almost midnight and we had two tired children, we had to go back to reception and ask for another bed. Around an hour later, after the children had already fallen asleep, someone knocked on the door with a pull-out bed. Personally, after paying a lot of money for this holiday, I didn’t expect one of my children to be sleeping on a pull-out bed. Now let’s talk about the biggest issue… the food. This hotel is advertised as five-star, but in my opinion, the food really doesn’t reflect that. My partner and son both have severe nut allergies, and my son is also a very fussy eater. I’m vegetarian myself, so I eat plenty of fruit and vegetables, but we really struggled. Almost everything contained nuts or had nuts sprinkled on as decoration. Even simple things like slices of cheese had walnuts on them. The broccoli had almonds. Desserts contained nuts, and so many dishes weren’t labelled correctly. Sometimes the labels weren’t even next to the correct food. Cross-contamination was probably my biggest concern. Staff were using the same serving spoons between dishes containing nuts and dishes without. Even at the ice cream station, they were using the same scoop for pistachio and vanilla ice cream. When you have someone carrying an EpiPen because of a life-threatening allergy, that’s incredibly worrying. Despite the allergy wristbands, it honestly felt like they made very little difference. We spoke to the chefs multiple times and also spoke to Guest Services. The lady we spoke to actually had a nut allergy herself and understood how serious it is. She apologised and said they were trying to improve things, but unfortunately it didn’t change our experience. There were several occasions where we actually left the hotel just to find somewhere safe to eat because we simply couldn’t trust the food. We also booked the à la carte restaurant one evening, hoping it would be better, but sadly it was probably one of the worst dining experiences we’ve ever had. Despite knowing about the allergies, they served my son an ice cream containing nuts, and we had to point it out ourselves. The response was simply, “Sorry.” I never even received my starter because the service was so slow and disorganised that I eventually just walked out. Now, the hotel itself wasn’t all bad. The rooms were clean, and the cleaners worked really hard. There were a couple of occasions where we had to ask for fresh towels and for the minibar to be restocked, but generally the hotel was kept clean. If you want a sunbed by the pool, though, you’ll need to be up very early because they get taken quickly. One other downside was the constant pressure from the spa staff. We actually planned to have massages during our holiday, but the sales approach completely put us off. We were repeatedly told that if we didn’t pay within two hours, we wouldn’t be able to book. We just wanted to relax by the pool first and get our money from the room later, but they kept pushing us so much that we eventually decided not to bother. Overall, we still had a lovely holiday because we made the most of our time away together as a family. But for me, the biggest letdown was definitely the food and the complete lack of proper allergy management. When you’re dealing with life-threatening allergies, food labelling and preventing cross-contamination aren’t optional—they’re essential. If the hotel improved its food, allergy procedures and stopped guests feeling pressured by some of the sales staff, I genuinely think it would be a much better place to stay. Unfortunately, based on our experience, it’s not a hotel I would return to.

Great experience, variety of activities and a great place for a family holiday