Club Sun Heaven

I would like to say a big thank you for the vacation! We are very grateful to each employee for their hard work! I would also like to say a special thank you to the mini club. Your work was excellent. The girls were active and attentive. Thank you for everything!

This place should be called Sun Hell Hotel. From the second I walked in, it was a complete disaster. The receptionist was the rudest human I've ever encountered – barely looked up from her phone, snapped at me when I asked about check-in, and acted like I was bothering her by existing. Zero professionalism, zero smile, just pure attitude. She "lost" my booking confirmation for 20 minutes while I stood there exhausted. Absolute joke. But the beach access was the final insult. The so-called "private beach" was a rocky. Loud noise, trash everywhere, Sun loungers were broken or claimed by 6am by aggressive guests. No staff help, no maintenance – just disappointment. This was my worst hotel experience ever. Overpriced, disgusting, and run by people who clearly hate their jobs and guests. Never again. Save your money and go anywhere else. 0/10, do not recommend. Sun Heaven Hotel ruined our vacation

I stayed at this hotel in Turkey and unfortunately I cannot recommend it at all. The food was very poor – both in taste and variety. Most dishes were bland, often served cold or overcooked, and the overall quality was disappointing for an all-inclusive resort. What’s more, the beer was served in tiny 150 ml paper cups – this has to be one of the worst sins in the all-inclusive world. It felt cheap and ridiculous, especially when you had to go back every few minutes for a refill. The restaurant area was also quite dirty. Dirty plates and cutlery were left lying on tables for long periods of time, which created a very unhygienic impression. WiFi barely worked in the rooms. The signal was almost non-existent – you could only connect properly in the lobby or near the pool, and even there it was very weak and unstable. The biggest issue was the noise. Loud music from the main entertainment stage blasted across the resort and penetrated straight into the rooms, even with windows and balcony doors closed. It was impossible to sleep at night – the music went on until late and was extremely loud. Earplugs didn’t help much. Overall, I was very disappointed with this hotel. Between the bad food, tiny paper cups for beer, lack of cleanliness, non-working WiFi, and unbearable noise at night, it ruined what should have been a relaxing holiday. I do not recommend this hotel!

The hotel itself was clean and the room we were in was decent. All four pools were lovely. The disco bar is just a small room painted black with a few lights. Cocktails very average. The reception staff not overly friendly but not rude either, a few of the girls behind the bar by the first pool were very sweet, always polite. Also you have to PAY EXTRA FOR WI-FI (Daily) which we were told on arrival that we couldn’t get until 8am the next day!!! When we came back the next morning he didn’t understand why we were told that as could have just got it the night before. A taxi to the town is 25 euros, although a lot of hotels around this hotel itself still seemed remote(ish). The food was very much the same everyday so no real variation, it was lukewarm and not the best (not the worst) so we ate out alot. While there we alongside a few other guests witnessed a member of staff, a woman wearing yellow shouting and being very rude to the housekeepers who were helping by the pool, she was clapping at them and raising her voice. A young girl (worker) fell with a massive thud and seemed to be in a lot of pain, the lady handed her back the sweeper thing and I guess told her to get on with it which is when a guest stepped in and said “this is not okay”…. It was very uncomfortable and the rude worker should be ashamed. It’s a real 50/50 decision on whether I liked the hotel or not. Did I hate it? …. No Would I go back? ….. No Would I tell someone to avoid it? …. No, think everyone there were having different experiences.

myself and my husband have just come back from 1 week stay in this hotel. Excellent hotel, we did not have children but lots of families with children where in this hotel, seemed like lots of facilities for children. very large. multiple pools, short walk to the beach. Hotel very clean and modern, rooms very spacious with mini fridge, kettle, tea and coffee. Excellent food and good assortment of drinks. Excellent entertainment, staff very friendly and spoke very good English. Great atmosphere. You have to pay for access to the intranet which I have not experienced before in 5* hotels cost 2 euro daily on 1 device. However this was a great holiday and great value for money, would definitely recommend for families and couples.