Kaila City Hotel

Beautiful time!! Staff very lovely would recommend

Kaila City Hotel delighted me. I stayed at the Kaila City Hotel twice in January 2026. The facility is exceptional because of the staff, cleanliness, and excellent cuisine. I found it a great place for my reporting work. The staff was very helpful in every little detail. I recommend this facility to everyone. Note: they speak Polish, German, and English there.

We arrived late at night, we were booked in efficiently. We were offered 2 sandwiches as the restaurant was closed. We were taken to our room, at first glance it was fine but a bit small. Closer inspection revealed a lack of tea/coffee making facilities and the TV was the smallest I've ever seen. The balcony was also very small with barely enough room for table and 2 chairs. Also a lack of electrical sockets. (one socket) in the whole room. The restaurant was ok. But the food lacked imagination. With saute beef and saute chicken on the menu for lunch and dinner, with the additions of pasta in one form or another and some veg. The food was only ever warm never hot. The salad bar was the best part of the food on offer, but you can't eat salad for 2 weeks. The fare served at breakfast was also lack imagination with scrambled eggs every day with a type of sausage, with veg (cauliflower). The chef on one occasion prepared a spaghetti dish specially for my partner as there was nothing she found edible (thank you). The bar was particularly sad the staff were excellent always cheerful and willing to engage in conversation as we were the only English in the hotel. The quality of drink offered varied if you drink beer and wine it's ok, if you drink spirits your going to be disappointed, our preferred drink is gin and tonic, the gin had a strange taste and to tonic was served from a large litre bottle and was always flat,so every time we asked for a fresh bottle. Which didn't really improve the taste. The Hotel is clean and in a good location there are plenty of bars and restaurants nearby , can recommend Ohana. Over looking the beach, and Swinton(ground floor of Kaila Beach Hotel 15% discount for Kaila Hotel residents.

I returned from Kalia city hotel on Dec 23 2025 after an amazing 2 wk holiday, where do I start ? Min I arrived reception staff very helpful nothing ever a problem to any of them management include hotel absolutely stunning, I had a lovely room free Wi-Fi that u can access anywhere in n around the hotel (usually a charge for a stable Wi-Fi ). The staff where do I start with them everyone from domestics to manager head chef n kitchen staff n defo not forgetting the bar n kitchen staff who work their socks off to ensure ur having a good time n ur glass is never empty. Defo be returning to Kalia next winter met loads of lovely people from all over the world If I had anything negative to say about my stay it wouldn’t be building issue I’d have like a fan/ air space in the bathroom but didn’t effect my holiday See you all soon

Definitely not meeting expectations. Main issues were we were not respected as guests and felt unsupported by hotel. 1. Although we booked a holiday for 4, the hotel only prepared a room for 3 meaning one of us had no blankets for our first night. When we asked for a blanket and pillow they refused saying housekeeping has gone home. 2. Our hotel room was on top floor. The roof kept on banging in the wind. I reported it and receptionist said management would meet with me and they never did. They also ensured I would get our room moved and never did. 3. The executive chef walked through the restaurant. When my son asked him for a knife and fork he refused saying it’s not his job and we had to hunt for another member of staff to help us. 4. My son fell ill and could only eat bananas. Although on this specific day there was a lot of fruit but no bananas. My wife asked the executive chef if he had any bananas and he tried to bribe us asking if we had any money?