Kaya Side

Good, clean hotel. Staff helpfull

Very bad hotel, with bad service staff. We were placed on the 1st floor, a lizard entered the room, no response from the staff. I do not recommend staying at this hotel.

Very disappointed with this hotel and its service. The staff was extremely unhelpful and did not care about guests’ complaints at all. We paid a lot of money for this stay, but instead of comfort we received dirty-smelling rooms on the lower floors. The worst part was that lizards were literally getting into the rooms. Children were terrified and could not even sleep normally. This is completely unacceptable for any hotel, especially one that claims to be a quality resort. The hotel management ignored the situation for a long time and kept making excuses instead of solving the problem properly. The entire experience was stressful, uncomfortable and ruined our vacation. I would never recommend this hotel to anyone. Stay away if you expect cleanliness, safety and professional service.

We were a group of eight staying here, and although the hotel and beach were beautiful, there were quite a few problems that affected our stay. The beds were very hard. The pools were not heated — especially the children’s pool, which should be, because of the large bucket that dumps water over the entire play area. The kids loved playing there as long as it was turned off, but they quickly got cold. There were an extremely high number of Russian guests both at the hotel and in the area. It was difficult to interact with them — no smiles or eye contact. The food had an Eastern European touch, and it felt like the hotel was mainly designed for that market. Staff spoke limited English, which made communication difficult. For example, when we asked to rent a stroller, we were told they didn’t have any, even after showing a picture. My brother went back the next day and asked again, and suddenly they did have one available — so we managed to rent it after all. One of our rooms had an air conditioner that didn’t work. It was also hard to find available sunbeds. People reserved them early in the morning with towels, and often only half were actually being used. There really should be a better system for this. The hand sanitizer dispenser didn’t work on several days during our stay, which is unhygienic considering how many people touch the serving utensils. One person in our group got sick with fever, vomiting, and diarrhea. Another person became ill a couple of days later. The person traveling with the first one asked if the hotel had an extra room available to reduce the risk of infection (since it’s all-inclusive and viruses can spread easily). The first staff member said they would arrange it, but another staff member later said no. Otherwise, the beach was nice, the food was varied, the cleaning was good, and the hotel itself looked lovely — but overall, the experience didn’t quite live up to expectations.

We had a really nice stay here and spent a wonderful, relaxing time by the beach. Warm sea, beautiful garden area, and delicious local food – that’s what we’ll remember the most. The restaurant and lobby bar staff were friendly, polite, and always willing to help. The food was truly excellent – fresh, full of flavor, and with a great variety every day. The large terrace with a nice view and bar service (including shisha) was the perfect place to unwind in the evenings. Our room (a triple with a garden view) was spacious, clean, and comfortable. However, the first room we got was quite small and felt a bit claustrophobic – very tiny bathroom and a narrow 140x200 cm bed. With my height (188 cm), my feet were sticking out! Luckily, the hotel staff quickly and kindly changed our room for a bigger one – thank you for that! There are a few things that could be improved. The hotel doesn’t really look like it was renovated in 2019 – both the rooms and the outdoor furniture seem a bit worn out. The staff are nice and hardworking, but their English is very limited, even at the reception, which sometimes made communication tricky. The weakest point for us were the drinks – inconsistent taste, even when ordering the same one from the same bartender. The safest choice was Blue Lagoon – usually tasted fine 🙂 Overall, I can’t give it 5 stars, but we had a very good experience. For the beach, garden, food, and relaxing atmosphere – yes, we would definitely come back!