Kleopatra Atlas

Overall, the hotel offers a reasonable stay with decent food and an excellent location close to all key areas. The rooms and facilities are acceptable for the price, and the beachfront access is a strong advantage. However, one major issue significantly affected the quality of my stay: the behaviour of the Holiday Rap inside the hotel. He was consistently rude, pushy, forceful and making it uncomfortable. This concern has already been raised by many previous guests, yet the situation remains unchanged. No one wants to feel intimidated or pressured while on holiday, and it’s disappointing that the hotel has not taken action to address this ongoing problem. Until the hotel resolves this issue, it will continue to impact guest experience — and for that reason, it has had a big effect on my overall rating.

Nothing really worked properly. During the rain it was like rocks had fallen on the roof, the food was already cold. The hotel's car rental company was special: They didn't want to check the car at the end of the rental and 30 minutes after returning it the tire was flat and they wanted more money. I paid 60€/day and returned the car flawlessly 8 hours later.

We came to this hotel in March 2026, 1st the rooms were nice and clean, but the beds were so uncomfortable and I've got leg problems and they were killing me each morning. 2nd the food was horrendous disgusting really. And wasn't fresh in every serving. 3rd it said on the booking there was Entertainment, there wasn't never been so bored. Never to return

First arrived late at night, got offered soup as was all inclusive, Tongue soup! Clearly declined, got to my room, room fine for my week, opened the balcony windows, mouldy large wall and a derelict hotel! Pics below, Next day I met my Rep from LH, asked for an exchange got offered that no problem, so went from 210 to 410 at the top of that mouldy wall! Turns out that was a sly road towards the castle, so as the week turned out the walls in that side of the hotel they were paper thin, I heard everything, not one to go out every night I chose to stay in most nights! Imagine trying to sleep for your early transfer, got zero hours sleep, had been up for 28hrw before my flight cause of the paper thin walls! After the bar closed there was several arguments between guests made it feel very unsafe, a party started upstairs from my room, 3 times I had to call reception to stop it! Once should have been enough! I went for a chill and relax by myself, turns out I come home for a rest! Food was fine the first night but when it gets redone it’s boring! CATS! Absolutely no way these cats should be wondering around at meal times! I love all animals but don’t want them on tables or even in the restaurant while you try and eat, don’t look them in the eyes or they are all over you! Staff in the bar was fine, restaurants staff, the older guys had lots of chat and welcomed you and very nice, the younger ones! Absolute attitude, think also that I’m gay they clearly are not a fan 🤷🏻 I’m not a fan of your attitude but I got on with it, you both should also! Nope never again! Shame it could be so much more… 😔 The thing is, I asked the staff if the hotel was full, got told 50/50 it’s still out of season! That’s fine I accept that so why would they put people into that rubbish rooms! Money money money!

Just returned home from our 3rd visit to this hotel. It is a nice hotel lovely friendly helpful staff. room cleaned every day lovely cleaning staff very friendly and they work hard as do all staff food good turn left out of the hotel and the beach is there plenty of shops good location we will definitely be going back soon