Nirvana Dolce Vita

I am very disappointed with my latest stay at this hotel. Unfortunately, the overall quality has declined significantly compared to my previous visits. A large part of the staff could not communicate in either English or Russian, which made even simple requests unnecessarily difficult. Orders were frequently mixed up, and the service was often disorganized. The housekeeping was far below the standard expected from a hotel of this category. The rooms were cleaned poorly, and it is clear that the hotel is in need of a major renovation. During our stay, a serious incident occurred at the hotel. In my opinion, the management failed to handle the situation properly and took little meaningful action to resolve the conflict. As a guest, this left me feeling that customer safety and satisfaction were not treated as a priority. Another major disappointment was the food. During my previous visits, the buffet was varied and exciting, with different dishes every day. This time, however, the menu was almost the same every day, making the dining experience repetitive and far less enjoyable. This was not my first stay at this hotel, which makes this experience even more disappointing. I used to recommend this place to others, but after this visit I can no longer do so. Sadly, I believe this was my last stay here.

Service is great. Personnel is very kind. Great features for families and guests with pets. Aquapark is super. For over 10 years we are coming as guests and absolutely loving the time spended here🫶🏼thank you nirvana.

We love the hotel, the area and specially the working stuff, they are very kind and friendly and helpful. The hotel also has ZOO with many animals and beautiful kitty cats.

And we again in Nirvana Dolce Vita! We missed it, though we were there last week and we decided to return once more and of course we were met by A group of receptionists early in the morning.bit was our dear Aygun with his colleague who recognized us at once and served us early in the morning. What was for our suprise it was a fact that Front manager was available at that moment. Guys, you are really professionals! We are always surprised by your service! By the way, we always see how the workers from the bus are going to their work early in the morning and we are surprised. Even in the morning they have happiness at their faces! They are always smiling and go to the work with great desire! It means that you have got a great management! Al services are working in high level! We want to mention the staff of Guest Relations, they are always helpful and fast! If you want to go any restaurant (A'La Carte), they will always help you and give a good advice. Some of the workers are really legends in the hotel, such as a well known the oldest worker of the hotel in the Towel Services. He is a real legend! We wish him a good health! And the next one is our favourite manager who was the manager of the tea bar (Erhan) and now he is the manager of Havana bar. He is a real treasure ror Dolce Vita. He is always helpful, he knows everything, he can give yiu a very good advice in any question. We know he is one of the most oldest workers of the Dolce Vita. He knows every detail in Dolce Vita, we think every stone. He is great! Take care of him! And of course Dolce Vita is always in great level in everything. We like it for its comfort, for its service, for its food. By the way it is delicious and very tasty (but we are missed for its Chief Cooker, who has got even Michelin stars. By the way where is he? We heard that he was taken to Mediterranean hotel of Nirvana. Is it true?). We are with Dolce Vita more than 20 years and it is always surprising us in a good sense. With its service, with its feeling of comfort and feeling of wellness. Guys, you are great! Of course, new hotels has been built, with great buildings and atmosphere, but none of them can give you the feeling of being at home. You come here and understand that you know everything and you are known by everybody and everybody is always ready to help you and make your rest unforgettable. Many regards to your managers and your owners! People, you give Nirvana Dolce Vita is our second home! We love you!!!

Our family recently spent our holiday at Nirvana Dolce Vita, and we were completely satisfied with every aspect of our stay. The hotel offered excellent service, comfortable and clean accommodations, delicious food, and a wide variety of activities for both adults and children. The staff were friendly and attentive, always making sure that guests felt welcome and well cared for. The beautiful surroundings, relaxing atmosphere, and high-quality facilities made our vacation truly enjoyable. We created wonderful family memories and would gladly recommend this resort to anyone looking for a perfect holiday experience.