Royal Alhambra Palace

This hotel is not for Brits, we were the only ones for the 10 days in the very large hotel, also very poor housekeeping that wasn’t to standard

We stayed at this hotel from 27 August to 3 September and it was the worst experience we have ever had. Cleaning was awful. The bathroom was dirty, toilet paper was not replenished, and after 28 August our bed was never properly made again. Theft from the room. The bottom part of my new swimsuit disappeared from the balcony. Later, cigarettes left on the balcony were taken twice, and when we arrived home we discovered that a bottle of perfume was missing from our closed suitcase. We repeatedly went to reception for help, but were constantly told to “come back later.” Only on the very last night were we directed to guest relations, which made no sense after several days had passed. Additional issues: Animators were completely forgettable, and the internet did not always work by the pool or in the restaurant. The only positives: The pool was nice, the food at the outdoor bar open during the day was good, and the location is not the worst. We came here based on recommendations, but instead of a pleasant holiday we left with missing personal belongings and frustration. Absolutely unacceptable. We were planning to return next year, but after this stay we will never come back and we strongly advise other travelers to reconsider before booking this hotel.

Initially overwhelmed by how stunning this hotel is. Unfortunately food was lukrwarm, tables never made, drinks hatd to order, rooms bately cleaned and overall id had better experience in 3* hotel. A la cartes never opened (too many tight arses who wudnt pay an extra bit for decent food, they only tequired x 10 guests to open) but really a 5* shud offer a 1 night a la carte free ( this was my experience in Marmaris and it was not a 5* and understand people dont want to pay extra after paying so much for stay). I jad to eat out almost every night and not much choice locally save for Faulty Friends. Having said that, pools and slides are great for kids, beach bar was only place I eat in day. Drinks were poor. Rooms barely cleaned (one day only one lge towel for 2 guests). No replenishment on 2 days. Poor english. Asking for euros everywhere. Reception staff good. Saadetta really helpful re trips & buses. Dr and Nurse great as we had to go hospital with little one and lovely bday cake, card, fruit and wine offered for my nfay. Pool and bar staff offer good entertainment. Beach bar staff friendly. Overall good experience but food lets this place down. Just have an actual donner kebab stall, fresh meet, salad and wraps!.Fresh pizza. Wouldnt stay agaim as not much to do nearby. Get a dolmus (bus) to Side Harbour as taxis are rip off.

Honest review from UK family. We were booked to a different hotel but TUI cancelled with a weeks notice and we were offered Alhambra as an alternative. Having stayed at the sister hotel Royal Palace previously we accepted the alternative. Family of 5 with 3 x teenagers we had 2 double rooms booked. On arrival reception were so helpful and showed us 2 x alternative rooms, a family room and a family duplex room. We opted for the family duplex with sea view at no additional charge and the room was perfect for our needs. Hotel is very clean and facilities are excellent, no complaint against the hotel or other guests at all but the guests appear to me more eastern European than UK which meant our teenagers didn't 'meet friends' also seemed to be youngest children and not many teenagers, not a criticism just an observation. Food we found very poor, even the fries were dried out and not good. We never went hungry but also couldn't say we truly enjoyed any meal. The sister hotel Royal Palace has a similar layout and their snack choice is fantastic. Alhambra is a poor relation with tasteless toasties and undercooked jacket potatoes along with dried out fries and soggy pizza. Meal times we always got a seat with no issue, just never truly enjoyed a meal and their was a lack themed nights which we usually experience in Turkey. Entertainment was mixed, some shows excellent some not so good. Unless you went to the amphitheatre for the shows there was a real lack of atmosphere. Pool bar nothing, Beach bar entertainment every other night but normally very chilled which is fine, but needs to be more mixed throughout. The lobby bar is called the piano bar but has no pianist or music which makes a lovely space dull. There were pool games etc throughout the day but being British we were never once asked if we wanted to join in. Hotel Spa was impressive and arguably the best massage I have ever had. Overall, hotel is impressive and clean but as UK based would not recommend for UK residents if you want to mingle and make friends. As a footnote I was ill whilst away with sickness and diarrhea and my eldest 16 required a hospital visit with an ear infection. Can I confirm either were any fault of the hotel? Not at all so no blame to hotel just relaying our experience.

My first impression of this 5 star hotel as we went through the lobby, when we checked in, early hours of the morning was Wow! The receptionist was very welcoming and explained what we had to do in the morning regarding where we can eat, and gave us our room keys and towels cards. I explained to him that my Daughter has a extreme Nut Allergy and seed Allergy, and he said that we had to talk to Guest Relations. We went to our room, we was Extremely impressed, only thing we was disappointed with, as we did request a Sea view, when we booked it through TUI, which we didn't get, but like I mentioned to my Husband, we would of had to pay extra for a sea view. That morning we went down to Guest Relations, where we told the man about my Daughters Allergys, all we got in return was a piece of paper with all the Allergys written, and was told just to show it every time we went to get something to eat for her, I found this experience very hard, as every time we tried to find the Chef on duty, was a mission on its own. My Daughter had a bad Nut Allergy reaction a few years previous to this in Turkey, so she was very scared at eating anything without getting the approval from the Chef. The hotel itself is amazing, the pools and the Entertainment Staff very good. But what let it down for us, was the lack of cleaning in our room, the bathroom was absolutely disgusting, we had to constantly ask for fresh towels and also toilet paper. My husband and daughter had diarrhoea for most of the hoilday, and myself and my other daughter didn't feel right with sorethroat and stomach aches every time after we eat. Since coming back my eldest daughter has had diarrhoea also. We won't be going back to this hotel, on the things ive mentioned above, the cleanliness in our room certainly wasn't on 5 star quality.