Royal Alhambra Palace

We stayed at Royal Alhambra Palace from 31 July to 7 August 2026, 2 adults and 1 child, together with another group of 8 people. We had stayed at this hotel around 5 years ago and decided to return because we had a good experience back then. Unfortunately, the hotel has changed dramatically for the worse. In the room, we found stained towels, missing soap and shower gel, and the minibar was not refilled consistently. The furniture and room equipment also felt very outdated. The bed linen was not changed at all during our 7-night stay, despite us requesting it several times. Housekeeping was also carried out very late, sometimes around 3:00–5:00 PM, which was very inconvenient, especially for families with children. The restaurant was one of the biggest disappointments. The food was very repetitive, there were long queues, service was extremely slow, and the overall cleanliness of some food preparation areas did not inspire confidence. The desserts were also disappointing, and once certain cakes were finished, they were often not replenished. Tables were frequently left uncleared for long periods, and sometimes we had to wait 20–30 minutes before a waiter attended to us. Many tablecloths were stained, worn or torn. Communication with staff was also difficult because many employees spoke little or no English. The most serious incident happened one evening when the children in our group accidentally sat at a table that we were later told was reserved, although there was no sign or notice on the table. A waiter started shouting at the children and hit the table with his fist, telling them to leave immediately. We found the children crying. When we asked the waiter for an explanation, he started shouting at us as well and approached us in a way we considered threatening. A restaurant supervisor had to intervene and restrain him. In all our years of travelling, we have never experienced behaviour like this in a hotel. The bar service was also poor. There was not enough staff, and waiting times could reach 30–40 minutes for a single drink. Cocktails were prepared differently every time, and on several occasions the glasses did not appear properly clean, so we preferred using disposable cups. The main positive point is the outdoor area: there are many swimming pools and the hotel has an excellent beachfront location. Unfortunately, many of the sunbeds and umbrellas are old, worn and damaged. It is a real shame because this hotel has enormous potential, but compared with our visit 5 years ago, the deterioration is very noticeable. We do not recommend Royal Alhambra Palace and we will not return. For a hotel advertised as a 5-star property, the current service and overall conditions are far below expectations.

The staff is not friendly at the reception, we met them with sour ms, the ladies seem to have come here for free, the suitcases were dragged into the room and it's 5 stars? They clean terribly, you can't wait for the table to be cleaned in the dining room if you like to wait half an hour with full plates in your hands, then you're here, the food is monotonous, and I don't say anything about drinks, and they pour paper glasses on the beach, take into account the fact that cocktails near the beach don't make 0 food))) we't seen anything like this before, no one is responsible for anything, if something happens, they immediately stop understanding the language, Russian and English. The beach is full of cigarette butts and garbage that no one cleans up !!!!!! On the plus side, a large number and a warm sea! We will never come back in our lives!!!!!

We had a wonderful stay at Royal Alhambra Palace! Everything was excellent – the hotel, the food, the service, the cleanliness, and the overall atmosphere. We truly enjoyed every moment of our vacation. However, we would especially like to thank the amazing team at the Mini Club. Our 6-year-old daughter absolutely loved it! Every morning she couldn’t wait to go there, and every evening she didn’t want to leave. She wasn’t interested in the swimming pool or any other activities – all she wanted was to spend time at the Kids Club. A special thank you to the wonderful animators for taking such great care of our daughter, making her feel happy, safe, and welcome. Thanks to you, we were able to relax and enjoy some time together while knowing she was having the best time of her vacation. Your kindness, energy, and genuine care made our holiday even more special. Thank you so much! We will definitely be happy to come back.

The hotel has everything you need, and there are many places to eat and drink. The surroundings are tidy and clean. The beach is nearby. The rooms are spacious, and the bed is comfortable. The airport is close, which is important. The minibar is stocked every day with soft drinks, water, and beer.The food is tasty, with lots of choices, and tons of cakes that are really delicious. We saw high-quality evening shows at the Arena.The beach is sandy and gently slopes into the water. The pools are big and clean, and there are plenty of sunbeds by the pool and on the beach too.The waiters are hardworking and helpful.The little mini amusement park and slides is very cozy, for both kids and adults.There is also a bazaar near the hotel.Thank you very much for Mr. Agan's help. I would emphasize that there are countless food options, which are also very tasty.We had a great time and we will definitely come back.

On arrival the hotel looked beautiful but that's as far as it goes. Food was a huge let down. Lunch was the same thing every day we felt trapped and couldn't wait to leave! Ice cream/donuts were only served between 3-4pm! No snacks available if you get hungry before/after lunch. Then dinner time felt like feeding time at the zoo with luke warm food. Room was noisy. Entertainment aimed at Germans so as a British family this was not enjoyable. The only positives were the pools and fun fair. Wouldn't recommend.