Senza Sunset Beach Hotel

Not good experience with this chain of hotels. We was transferred from like from 5 stars hotel to 4 stars. And the condition are not acceptable. We are 4 people and they give us a room for 3 people. And bring one more bed. We don't have space in the room. I'm not recommending it.

We booked this hotel despite reading mixed reviews beforehand. We thought everyone is entitled to their own opinion and experience, but unfortunately, we have to conclude that the criticism was completely justified. Check-in & Room After a long journey, everything went wrong upon arrival, and we had to wait for 2 full hours just to get our room. When we finally walked in, the toilet was broken and a technician had to come fix it immediately. On top of that, the balcony door was so stiff that you had to pull it open with brute force. The entire hotel gives a very outdated and poorly maintained impression. Hygiene & Food The hygiene in the restaurant leaves a lot to be desired. The cutlery and dinner plates are frequently dirty; you literally see guests searching around for a clean plate. The food is also very repetitive (pretty much the same thing every day) and there is no red meat at all, only chicken and turkey. The drink and soft drink selection is also extremely limited. Atmosphere, Staff & Entertainment What really bothered us was how management treated the staff. Superiors were openly shouting at the Indonesian employees to clean things up, which creates a very uncomfortable atmosphere during your holiday. Credit where credit's due: the room housekeepers and bar staff worked really hard, and the evening entertainment was also very good. Pool Area There are way too few sunbeds at the pool for the number of guests. If you don't join the madness of waking up at 06:00 AM to lay down a towel, you simply won't have a spot to lie down for the rest of the day. Conclusion Aside from the hardworking cleaning crew, bar staff, and good evening shows: a poorly maintained hotel, dirty plates/cutlery, monotonous food, and a very unpleasant work atmosphere. Absolutely not a place we would ever return to.

Good experience, i was with wife, next time i'll go with kids couse a lot of things there can do, very nice place, food is good, employees are also nice :)

We had a very pleasant stay at this hotel. The rooms were comfortable and clean, the staff were friendly, and the overall atmosphere was relaxed and welcoming — exactly what you want for a good holiday. What truly made our trip special, though, was the shisha bar on the property. If you visit, make sure you stop by — it’s run by such an energetic and cheerful guy who genuinely knows how to lift everyone’s mood. His warmth and positive energy turned an already nice evening into one of the highlights of our whole vacation. Overall, a great hotel — and the shisha bar is an experience you shouldn’t miss. Highly recommend!

Thank you for the fantastic hospitality at Senza Hotel! A very special thank you to Tolga at the reception for always being so friendly, professional, and helpful. We would also like to thank Halit from MTS Activities, who was there for us throughout our entire stay. He helped us find the perfect activity for our family, and our daughter absolutely loved the pirate boat trip. It was one of the highlights of our vacation!