Senza The Inn Resort SPA

I’m absolutely appalled they can even call it a five star hotel! The staff on arrival was so rude I asked them where I can get some milk for my daughters. They told me the bar is closed and I need to go to the shop. He said there’s a shop over the road go buy some. I asked for the WiFi password they told me I had to pay for it. Considering what I paid to be there I wasn’t expecting to then pay more for WiFi! My room was filthy. The mirror had splats all over it. The floor was covered in sand. I then switched the light on from my room to be cleaned the next day. It wasn’t done so I went to reception and complained. The morning after we arrived, my phone was ringing at 9 am which woke us all up to go for a meeting with the loveholidays excursion man. We were not at this meeting for the time that they asked he then followed me round all day to go meet him harassing me to go speak to him. I then finally went to see him and I booked a pirate boat ship with him for me and my daughter. The excursion looks absolutely nothing like what he sells I was extremely disappointed. I tried to complain to him when I got back and told him there is nothing on that boat like what he said that my daughter could do and he laughed in my face and walked off. There is a AWFUL smell by the slides that absolutely stunk of sewers. The smell was disgusting. The smell was there every day. They have signs up to tell you the entertainment starts at 9 pm at the theatre around by slides so we waited there the for the entertainment to start it was pitch Black and no one was around I then heard loads of music coming from by the hotel we walked back round and the entertainment was right next to the swimming pool which was not safe for my children to go dance and play due to their age. This entertainment happened there every night. 9 pm is extremely late considering this is a family hotel. I have two children. I thought I would try going to the beach at the hotel advertises. I was in complete shock when I got to the beach. There was a sewer pipe running into the water which explains a smell by the pool. There was plastic everywhere and people trying to get the plastic out the water. The noise in the hotel is unbelievable. I have videos of people above me making so much racket that woke me up every morning. There were people down by the pool until 1 o’clock in the morning every night being extremely loud. I went on holiday to try and relax, but this was literally the holiday from hell. I’ve had the worst experience I’ve ever had on a holiday! I even looked at flights to come home because we hated it so much. I complained to guest relations and she was rude also and told me what would you like me to do? The food in the hotel is absolutely disgusting. I think I went out and bought food every day and had meals out with my children because it was the same thing over and over in the restaurant. Even the staff members in the restaurant are so rude everyone is constantly barging past you. I then had to make another complaint to reception because yet again, I asked my room to be cleaned and it wasn’t done. I even have a picture of the state of my bin overflowing because my room wasn’t being cleaned. The wait for the lift is ridiculous also in this hotel to get you up to your room even though there are multiple lifts in the hotel. They are extremely small and you’re waiting a good 5/10 minutes per lift. I had a pram so had no choice but to use the lift. I will also be leaving a bad review on a trip visor. This hotel is definitely not a five star and I’m absolutely appalled You can even sell this holiday at a five star rate! I am so disappointed that I wasted this money to go here

The hotel is nice ,but more attention needs to be taken to the cleaning of bedrooms & bathrooms .most of the staff are rude or don't care .spoke with guest services with our complaints & she said, "What do you want me to do !! The food is not good ,hot food in the main restaurant is always cold & stands for hours.they take ages to clear tables & don't seem to clean them especially the pizza /burger cafe .the other restaurants in the hotel which we were sold in Ai aren't you have to pay ,all drinks aren't either & you have to pay 2euro for fresh orange at breakfast ect .they have coach loads of teenage kids with just teachers decend for 5days complety taking over,running wild.running up & down corridors at all hours ,messing about in lifts so you can't use them .apparently, this is a regular thing! We've gone out most days just to get away .totally ruined our holiday . The locals in nearby restaurants call it shitza hotel .. Would be lucky if I rated this hotel a 3* The location is also really bad.much nicer places to visit in alanya than here

I enjoyed this new experience, i loved food, staff and lot more.

It was actually so nice and amazing

My family and I had a lovely week here, thanks to the amazing entertainment staff and bar staff. The bar staff were fab, welcoming and patient with a lot of the other chaos going on (which I will come to later). The entertainment staff were brilliant, again just made us feel so welcome and such great fun. My grandson absolutely loved mini club disco every night and he enjoyed some time in the kids club too. The options of pools was brilliant, and we all loved spending time in each as well as a bit of time at the beach. The hotel was clean, food was what you would expect and the customer relations lady was helpful when needed. Due to the staff in this hotel, the pools and cleanliness the hotel deserves a higher rating. However the hundreds (literally in the high hundreds) of children and teens from school/dance trips was just too much. Often they were rude- pushing in all the time, going into spaces like the children’s park and children’s pool (they clearly were too old for) which ruined my grandsons experiences at times. Often due to the volume of them there was little to no food at meal times, so we had to wait around longer for food to be recooked or go without and though over 16s were not allowed in the gym high numbers of them would go in unsupervised and treated it like a playground which meant I could not use it. Apparently this is not the norm, it was due to celebrations in May- but I would advise checking in the future.