Xanadu Resort

I am currently staying at Xanadu Resort with my family, and unfortunately, this hotel has been a huge disappointment. The biggest issue is housekeeping. Room cleaning is extremely inconsistent. Some days the room is not cleaned until 4:00 PM or even later. If you run out of toilet paper or toiletries such as hair conditioner, they are not replaced automatically—you have to go and ask for them yourself. This is simply unacceptable for a 5-star resort. I booked and paid for a room for three adults because my two children are 12 years old and had to be booked as adults. However, the room only had one double bed and a very narrow folding bed. It might be acceptable for a small child for one night, but certainly not for an adult staying for nine nights. The sleeping arrangement was extremely uncomfortable and did not match what I paid for. The food is good, and that is probably the strongest point of this hotel. Another disappointment is the lack of activities for teenagers. The hotel advertises plenty of entertainment for teens, but in reality there is almost nothing. There is a kids’ club for younger children, but teenagers are left with very few options. Overall, this hotel did not meet my expectations in almost any aspect. For the price we paid, I expected much better service, proper housekeeping, suitable sleeping arrangements, and entertainment that matched the hotel’s advertising. Unfortunately, I cannot recommend Xanadu Resort based on my experience.

Hi all, tonight is our last night here after an 8 night stay. Thought we would post a quick review. TLDR: Outstanding. 9/10. More detail as follows: GENERAL. Maintenance is excellent. Pools, paths, gardens, all spotless. A shout-out to the maintenance staff who never get mentioned in reviews but who kept this place spotless in 37•C heat. Bins are emptied regularly, there are only a few wasps and other insects in the main areas. ROOM. We stayed in a bungalow (Julibrissin block). Clean, good maid and mini bar service. Air con was effective (we’ve had issues with air con in Belek hotels in the past). Beds perhaps slightly hard, but that’s a matter of taste. MAIN RESTAURANT. Good, with a few points to note. Firstly, all drinks are served by waiting staff. If you want to refill your own juice, beer or wine, you can’t do that here (there are machines where you can get your own coffee, but no beer/wine/juice dispensers). In general, there are enough waiting staff on duty for that not to be a problem, but it may put some people off. Two other issues worth noting. First, the serving stations are dotted about a bit: some inside, some outside. If you like to do a circuit to see what’s available before stacking your plate, that’s a bit complicated here, you have to do a weird S-shaped circuit. Second, being a Muslim country, they don’t serve so-called “haram” food like pork, bacon etc. Some Turkish hotels get around this by having a separate station for the harem food that only the non-Muslim chefs deal with. This hotel doesn’t serve it at all. So if you want pork sausages or bacon with your breakfast, you won’t find it here. However, we found their substitutes (beef bacon and beef sausages) quite good so it ended up not being a big problem. A LA CARTE RESTAURANTS. We had one meal at both the Italian and Turkish restaurants included. Both are on the beach. Food quality and service were both very good, with the exception of the steaks at the Italian restaurant which were poor when we visited. Of the other A La Carte restaurants, only the seafood restaurant has its own premises. The others (French, Oriental, Mexican?) are just alcoves in the main buffet restaurant, and you have to pay extra for them. We didn’t eat here so can’t review the food or service. POOLS AND SLIDES. There are 3 big pools (Zero pool, Ancient Pool, Secret Garden pool). The first two are next to each other and are essentially the same pool; the latter needs to be searched for but it’s worth it because it’s a hidden gem. The Ancient Pool is particularly good for adults who want to swim lengths, it’s not quite Olympic pool sized but it’s close. The slides comprise the three “white slides” (two of which are open to all, the third one of which is 16+) and the “coloured slides” for the younger children which are in the Fancyland kids park. The colourful slides were decent quality but the lifeguards were quite poor in management (my kids crashed into a younger guest because they were told to go at the wrong time) and the slides gave friction burns because there wasn’t enough water. The “white slides” got a thumbs up from my teens. ENTERTAINMENT. The quality of the shows we saw was very good. However, there was only an amphitheatre show every second night; on other nights there were only music acts in the main bar or a disco in the hula bar. This may change in August (and we were here during the finals week of the football World Cup, which may have mucked up their schedules). On our last night there was a jazz band overlooking the ancient pool which was nice. BARS. Very good. Several different bars, each with a slightly different character, good selection of drinks, premium brands, good service. SHOPS AND GAMES. The hotel isn’t within walking distance of any shops or bars, and it shows. There is a shop in the hotel, together with two pool tables and a small bowling alley, but all three are very expensive (eg pool table was 10 euros for an hour). Overall, would we come back? Yes.

We had a fantastic stay at Xanadu and truly enjoyed our family vacation. I do want to mention that our experience didn’t start on the best note. After we had fully paid for our reservation, the reception team informed us that, due to the hotel being extremely busy, they wanted us to spend the first two nights at another hotel of a lower standard than Xanadu. While they offered some additional privileges, such as access to the spa and other benefits, it was disappointing to be put in that position after our booking had already been confirmed and paid in full. Thankfully, everything after that completely changed our impression. The service throughout the resort was outstanding. Every staff member was friendly, professional, and genuinely eager to help. The hotel was spotless, with excellent housekeeping and beautifully maintained grounds. The food exceeded our expectations, offering a wide variety of fresh, high-quality options for both adults and children. The entertainment team did an amazing job keeping everyone engaged, and there were plenty of activities for kids of all ages, making it a true family paradise. The pools, water slides, beach, kids’ facilities, and overall atmosphere created an unforgettable holiday for our family. It is clear that Xanadu puts a great deal of effort into providing a premium guest experience. Despite the disappointing situation at the beginning of our stay, the outstanding quality of the resort and the exceptional service from the staff made up for it. We left with wonderful memories and would gladly recommend Xanadu to families looking for a luxurious, fun-filled, and relaxing vacation.

We really enjoyed our stay at Xanadu. We couldn’t believe how much food there was on offer and the taste was good. Although not big drinkers we liked the range of branded drinks available at the bar. We found everyone to be so friendly, the reception team were the only people we found to be not as friendly but only ever so slightly. We didn’t catch the names of the young lifeguard who was around the secret garden pool a lot during our stay but he was brilliant. The staff in the secret garden bar were great too keeping my 3 year old supplied in endless amounts of crisps! The cleaner in our room was great too, cleaned to a high standard although she knocked on the door before 9am quite a few times which we found to be too early as we were often still sleeping! The gardeners do a fantastic job keeping the gardens tidy. We loved being in such a green hotel. We didn’t do too many activities with us mostly being at the quieter secret garden pool but the entertainers we did meet were brilliant with our children. People do put their towels on the sun loungers all day but we always found sun beds to put our towels on before 9.30am although we were often finding the last beds at the secret garden pool at this time. I didn’t catch her name but the lady greeting guests in the lobby during the day with the juices was so lovely and welcoming. We thoroughly enjoyed our shots of ginger lemonade and red basil sherbet! There was so much for the children to do (day and night) that we never ventured out of the hotel at all during our 9 night stay which is very unusual for us as we like to explore the local area. We don’t usually tend to return to the same hotels but we definitely would return to Xanadu if the opportunity arose. I have already recommended Xanadu to family.

⭐⭐⭐⭐⭐ The Best Hotel I’ve Stayed at in Turkey I was quite apprehensive before arriving at Xanadu Resort. I’d booked one of the two-bedroom bungalows and had read a few negative reviews saying they looked old. Thankfully, that couldn’t have been further from the truth. The bungalow was fantastic – very spacious, with one huge bedroom featuring a balcony and a second smaller bedroom that was perfect for the family. I was also worried that being away from the main hotel would be an issue, but it actually became one of our favourite parts of the holiday. The bungalows have their own little village feel, surrounded by beautiful gardens and their own swimming pool, making it peaceful and relaxing. The room was cleaned every day, the minibar was topped up regularly, and everything was kept to a very high standard. The only minor downside was the air conditioning, which was quite loud even on the lowest setting. However, it worked brilliantly and kept the room lovely and cool. The food and drinks were excellent throughout the resort. Ask for branded spirits as they’re available, and the lobby bars serve glass bottles of Coca-Cola, Fanta and Sprite, along with bottled beer, which was a really nice touch. The QR code ordering system for food and drinks was also excellent and gave the hotel a very premium feel. Fantasy Land was brilliant, especially for children. There were activities running throughout the day with a fantastic entertainment team who always had something going on. The younger children’s area was great, and the three fast slides were a big hit. The main pool also has one of the biggest and steepest water slides I’ve ever seen – absolutely brilliant! The beach bar, pools, and the huge choice of ice cream and waffles were all fantastic. If I had to suggest any improvements, it would be the evening entertainment. Some of the main shows lacked a real wow factor and often finished with a live singer. While they were good, the music was usually so loud that it was difficult to have a conversation. A few more spectacular shows in the amphitheatre would make the evenings even better. Another thing to be aware of is that there’s very little outside the hotel, and the nearest bus stop is quite a walk away, so it’s worth organising transport if you plan to explore. My biggest criticism is the hotel shop. It has almost everything you could forget to pack, but the prices are outrageous. Toe nail clippers were £12, lip balm was £13, a packet of crisps was £10 and a chocolate bar was £5. Even the shop owner laughed while telling me the prices! If you’re travelling with children, definitely bring plenty of snacks like Pringles, jelly sweets and chocolate from home—you’ll save yourself a fortune. Overall, this is without doubt the best hotel I’ve stayed at in Turkey. It’s beautifully maintained, the staff are professional, the facilities are first class, and it really does live up to its luxury reputation. Thank you to everyone at Xanadu Resort for giving us our best family holiday ever. We’ll definitely be back!