AluaSun Helios Beach

Honesty review We arrived just past 2:30pm after travelling for around 10/11 hours. No food available on flight as they ran out. We asked the hotel if they could provide us with something to eat as we all (including the kids) were hungry and we were told to eat the snacks from the snack bar which were warm cheese sandwiches and mainly sweet treats. We ended up going to a local bar in the town and having to pay for a meal there. We paid for the superior rooms but with expense comes a shockingly bad view of a toilet block with an abandoned rotting building and the park view was unfortunately facing a residents building. The views were definitely not as advertised. The superior rooms also feel like you have to walk through the work man's entrance under the stairs which was weird... There was zero entertainment throughout the day for the kids and the pool was freezing which was to be expected as it was start of season. The hotel provided a quiz each night but that's all. We requested a change of hotels within a few days which provided so much more for kids, adults, food and entertainment past 9pm. Positives: the staff at Helios Beach were lovely apart from the arrival of nothing to eat and the views were ok once you left the workman's entrance to superior rooms and entered the main building.

We stayed here for 10 days it was ok until the kids football team arrived and was running riot pushing in at the restaurant banging on doors at stupid o’clock the pool was good and the bar man was really friendly his name was valintine (not sure how you spell it)

We arrived in the early hours of the 9th September the guy on reception was very nice and very helpful in booking us in and helping me carry our cases to our room as we was on the first floor and there’s no lifts in the hotel. The hotel is very nice the rooms are good and the place is spotless the staff are very nice and friendly the food is really good and very hot compared to most buffet meals you get there is a very good selection. The professional entertainment is excellent there own entertainment is ok the entertainment room could do with being bigger are there are supporting post block some views from some tables it has a nice sized pool with swim up bar and your right on the beach. For me they need a bigger and better lounge area . But then on Friday 19 th three young football teams came to stay for the weekend as they was playing in a competition over the weekend well they was so badly behaved everyone was complaining to the hotel they was running riot in the dinning room everyone was shouting at the them while the staff just stood out of the way the hotel reception did then get the team coaches in to try and sort it out this worked with the two younger teams but the older ones just kept being rude and unruly and generally being anti social this lead me having words with there head coach as he was not respectful. But up to this point we have a fabulous holiday the only thing bad at this point was jet2 putting our flights back by 10 hours which is not good cos it ment us getting to the hotel in the early hours rather than the afternoon and we didn’t get home till 3.30 am which isn’t good and we was delayed at the airport by an hour which the airport isn’t really big enough if more than one flight is delayed there was 2 more which made it very cramped.

This place has all the important stuff right. Location is perfect, right on the beach and the pretty town of Obzor just across the road. All areas of the hotel are kept very clean, and the rooms are spacious and comfortable. The sofas in the lobby area need a good clean though. Food is excellent, we went all inclusive and for the price you really can’t knock it, there’s plenty of choice and it’s piping hot and tasty. Also the staff are lovely, polite and helpful. Entertainment is hit and miss, the professional entertainers are very good, the rest of it is amateurish. The hotel really needs two things, a relaxing bar lounge and a designated smoking area rather than just “anywhere outside”, sometimes you can’t get away from the stink of cigarette smoke. The end of our holiday was nearly spoiled by a badly behaved group of local schoolboys who had come for a football tournament, they ran riot around the hotel completely unsupervised. Eventually when enough guests complained they were brought to heel but the hotel should have rules around this kind of booking. Speaking of rules the hotel has many, things like not taking food away from the restaurants etc, but they don’t bother to enforce them! Overall we did have a lovely holiday though, it’s just a couple of niggles that need addressing.

Great experience! Delicious food and drinks as much as you want and whenever you want during the day. The view from the terrace was great. All the staff were kind, especially the girls and boys from the kids club were great. Most of them speak English and they were very helpful for whatever you need. Special thanks for the birthday present 😊