Hotel Atlas

I had the worst experience at this hotel, which is supposedly a 4-star establishment but lacks even 1-star service. The rooms were not clean or tidy, and for the first three days, there was no shampoo in the bathroom. I booked an all-inclusive package, but the service and food were both problematic. I would not recommend this terrible hotel.

Stayed in this hotel for 10days booked from package holiday. Pros: -rooms were fairly clean -not too far from the beach 10min Cons - food very bad, cold and just not tasty -air con in rooms only switches on if you are in the room so rooms were very warm - staff especially in food hall very lazy, most of the time we had to clean table and find utensils where staff was just standing and talking Overall Golden sands has very dirty streets and clear sewage problem so many streets are very smelly. Most part of the beach are either owned by other hotels or you need to purchase seats we paid 54lev for 3 seats and umbrella. We ended up eating out a lot of the times and some places were nice and reasonably priced and some also very expensive. Golden sands seems to be popular teen destination with a lot catered to young and party scene so not so great for family. Many strip clubs and explicit photos out by the entrances. There isn't many things to do with kids, no trips apart from distance sight seeing (buildings) even aquapark in Golden Sands has shut down. Safe to say I won't be rushing myself to return to Bulgaria.

The hotel is spacious and clean. Big thanks to lovely reception team. They are all fantastic. Housekeeping team also does great job. Most bar staff were lovely as well. There is one woman who is absolutely shocking. Looks like one of the supervisors who had to cover bar and her behaviour is vile. Snappy , aggressive and clearly not enjoyong it. Disgraceful behaviour towards paying customers. Have to admit never seen anything like it in any hotels we have been to. Rooms are very spacious and comfortable with WiFi, fridge and air con. There is hair dryer in the bathroom and air dryer for clothes. Big closet ,tv and in general very comfortable conditions for your stay. There are signs to not take food our of dining room ,however you see tons of people doing it and not one staff reacting. Same with filling drinks bottles. Plenty coffee machines and drink dispensers, but running out quick and staff are not to keen to replace it straight away. Wanted to say Big thanks to Ivo (bartender ). He definitely made our stay enjoyable and one of the kindest staff in Atlas. I think management has some improvements to make and definitely need to provide customer service training to some staff. They need to learn to respect people who spend their hard earned money for them to have a job.

Atlas hotel is a UALL hotel with super delicious foods. The variety of foods in all meals were great. They also provided snacks in the afternoon. We got a white wine as a gift as we checked in. The room was spacious enough and super clean. All rooms have a balcony looking over either the sea or the woods. Rooms are cleaned and bed sheets and towels are changed everyday if you want. The mattresses are comfy. The hotel provides various fun activities for guests for free. It doesn't have a disco in the basement which means you can sleep well at night, and you can go to Astra hotel's disco for free. The hotel is well located and you can go to the Golden Sands beach easily on feet in a couple of minutes. Staff are friendly and they all know English. It has indoor and outdoor swimming pools which are clean but a little bit small. In all I don't think there is anything that this hotel doesn't offer you for a great stay.

The staff is polite!.Our room was spacious and clean.Breakfast is rich, there is everything.Cheeses, sausages, hot snacks, pancakes, cornflakes, various types of milk and jams ...Lunch and dinner - 2 types of soups, meat and meatless meals, lots of fruit ... We will be back again