Hotel Paradise Beach Residence

Pros: -great sea view -good variety of food and alcohol (also local) -clean, big and nice rooms -very friendly cleaning ladies -possibility to exchange beach towels unlimitedly Cons (there are plenty of them, but maybe some occured because of low season): -unfriendly and lazy staff, not really speaking English. They tended to stood in groups, talking with each other, while people waited in lines to the bar or for tables to be cleaned -dirtiness We've seen ourselves babies with dipers on, sometimes full... We suspected some people of peeing in the pool (not joking). Maybe that's why there were mostly kids swimming in it. Elevators smelled of pee and sweat. -cigaretes everywhere. As far as I know, it's forbidden to smoke in public (including hotels) in EU, and it's not a new law. For us, non smokers, it was almost unbearable to eat in constant smoke. How can you take your kids to such environment? The same situation was on the beach, lots of smoked cigarettes in the sand. -food was cold, sweets were being reused the next days, what was making them not edible -our all inclusive bracelets were cut during check out. First time I experienced this -there were no evening shows during the weekend -wasps everywhere near drink fountains

Terrible staff everywhere.In the restaurant, there is one nice lady, the rest even not speaking english, I mean even basic phrasis.Not enough water in the room, 1/2 l per day, per person.Cleaning servise terrible, we did not have changed towels for 3 days.Rooms not cleaned, balcony not cleaned.Nothing.And the last drop for me was when even receptionist does not speak english… Food - not enough vegetable and fruit at all.Ultra all inclusive we paid for is not comparable to all inclusive in different hotels we visited.We expected really nice holiday, we paid a lot of money for that - but truly, big dissapointment…

First of all, this hotel is not 5 stars, and is very far from being considered, even 2 stars, being very generous. Employees do not speak any other language than the native language and to make matters worse they communicate with each other in front of you and make you feel embarrassed at all times, and a situation that I have never experienced in your entire life. English is not the option and you will feel foolish by all staff members. Breakfast with the same options every day and the bar team literally pretends not to see you, and that you are doing a favour in this one, in addition to being endless dirt. All the times that I requested something they were looking me up as I am a stranger while the staff were taking picture behind the bar holding a Prosecco glass. Ice? No way! They don't put ice in any drink and every time I asked for only ONE ice cube was handed out to me, with an ugly face of someone who seems to be asked to do something extraordinary. Bring your own (it’s not a joke!) Now about the leisure area and better to take care of your children especially teenagers because one of the "animators" and very "enthusistic" with the teenagers and I saw very embarrassing situations, not to mention the invasion of privacy and the insistence to participate in the activities, creating a certain embarrassment while the only purpose of my holidays was have a piece of peace. The pool is completely dirty and even with 5 or more lifeguards they are more willing to play games between yes, playing each other trowing their own slippers inside the pool, than watching guests who take children's diapers and let them pee in the adult pool as if it were something natural. (Maybe it's local culture but I value safety and hygiene in my routine). Check-out is 11am and when was 11:03 they called to my room asking for me to leave, and before saying a word the unpleasant front of house team asked my bracelet to making sure that I am not going anywhere or consuming their cheapest alcohol- disgusting. Baggage room has no security, no identification ( is there a 5 stars hotel isn’t it?) and the area as you can see in the picture is a mix of everything that they have in this disgusting place. Reception worries more about their phone or to smoke in their desks than provide a basic customer service; barely the minimum acceptable service. I could write many more things but only one sentence can describe my opinion, to be BAD you have to get better yet, do not spend money to go to this place if you are not fluent in the local language and value the minimum of cleanliness and pleasant experience in your trip, or else, get used to being treated badly every day. Trash!