GrandResort Limassol

I rarely write reviews, but after this stay I feel it's warranted. Disclaimer: the service staff were genuinely lovely – friendly, attentive, and helpful throughout. They deserve real credit, and it's a shame the rest of the experience didn't match their effort. Because in my view, the hotel does not live up to the review score and 5 star rating. 1. Noise: The building is old, walls are very thin. Doors, conversations, and the cleaning staff were all clearly audible, making restful sleep difficult. Highlight: There was also a wedding party with seriously loud music until early on the morning. 2. Cleanliness: The pool and sanitary areas, as well as the floors, were in a condition we found disappointing. 3. Food: There is lots of choice. Greek salad/cheese is nice. Otherwise, the quality at the restaurant didn't convince anyone. 4. Careless cleaning / reception: During cleaning, one of my earpieces went missing from the room. When I raised this at reception, it was treated as a joke and nothing was done to look into it. 5. Guest conduct: litter around the facilities, unfriendly treatment of staff, and smoking (including cannabis) in indoor areas. Very cool for families. The service team aside, anyone who values quiet, cleanliness, and a genuine 5-star experience should read the other reviews carefully.

Unfortunately, our stay at GrandResort Limassol did not meet the expectations we had from a 5-star hotel. Upon entering our room, we noticed several ants in the bathroom. In addition, we found many hairs under the pillows, which raised concerns about the cleanliness standards of the room. We immediately contacted the reception, but we were informed that there was no other room available, so the same room was only cleaned again. After returning to the room, we tried to drink water from the bottle provided, but noticed that it had already been opened. This made us feel uncomfortable and concerned about hygiene and safety. We also noticed that there was no hairdryer available in the room. We went back to reception and explained all the issues we had experienced. The staff offered us a meal, drinks, and late check-out, which we appreciated. However, considering the number and seriousness of the problems, we felt that this did not fully compensate for the overall experience. The next morning, we unfortunately found ants even on our toothbrushes, which was extremely unpleasant. Overall, we were very disappointed, as one issue appeared after another during our stay. Since our visit was very short, we were hoping to relax and enjoy the hotel, but instead we spent a significant part of our time dealing with problems. Sadly, our experience did not reflect the standards we expected from a 5-star property.

A beautiful hotel with a great atmosphere. Our best experience was at the restaurant, thanks to the manager, Yiannis. He was exceptional and made us feel truly welcome. Thank you, Yiannis, and thank you to the entire team. We had an amazing time with our family and created wonderful memories thanks to you. Thank you Yiannis❤️🙏

Yanis the best Tnx Amazing food …………………….

I am staying at this hotel for the second time, and I really enjoy it here. The food is delicious, the rooms are comfortable, and the service is excellent. I would especially like to mention Yana at the reception desk. She is very friendly, always willing to help with any issue, and it is extremely convenient that she speaks Russian. Many thanks to her for her professionalism and kindness. If I were to mention one drawback of the hotel, it would be the morning coffee service in the restaurant. There is always a very long queue, and the person preparing the coffee is not particularly friendly.