Napa Mermaid Hotel & Suites

We love that the front desk personnel was very helpful and polite to us smiling and accommodating. the breakfast was great and we are happy that the indoor pool is accessible during cold season. the bedrooms smells fresh and clean the children and us parents slept well. we sure hope to come back in the summer season.

Great hotel with good spa facilities (two pools, sauna, steam room, etc.) located in a quieter part of Ayia Napa. I was initially hesitant to visit because of the area’s party reputation, but in November it was actually very calm. Off-peak season meant an older, more mature crowd and a very relaxed atmosphere. The hotel itself is spotless, with cleaners and staff visible daily. My room was a good-sized double with a powerful walk-in shower that always had hot water. Quality shampoo, shower gel, hand soap and body lotion were provided via wall-mounted dispensers. The small balcony (with sea view) had a table and two chairs - perfect for unwinding. However, I did have an issue with ants appearing on the bedside tables at night, despite having no food or drink in the room. I reported it several times; the hotel was fully booked so they couldn’t move me, but they did send housekeeping repeatedly and eventually resolved it. Also worth noting: rooms above the Elia restaurant can hear music and performances until around midnight - light sleepers beware! There were also no minibar items in the in-room fridge. The hotel is popular with German guests, so much of the signage is in English and German only. The breakfast buffet is very German/European-leaning, with pickled vegetables, sausages and other German-influenced dishes alongside the usual continental and hot options. There’s an omelette station and three self-service coffee machines. Food quality was OK - although the fruit options, in particular, were flavourless and (unfortunately) I also experienced food poisoning on two of my four mornings…. The outdoor pool area is lovely, though the water is understandably cold in November. There’s also a smaller shallow pool beside the outdoor bar, which I imagine is great in summer. Indoors, there’s a smaller pool, two (weak) jacuzzis and a chill-out area with loungers. The sauna and steam rooms are compact but perfectly adequate - often empty during the day since most guests preferred the sunshine outside. The small gym is usually empty too but has enough equipment for most workouts. The nearest beach is about 5 minutes away, with loungers at €2.50 for the whole day. Mini-marts, supermarkets, restaurants and bars are around 10–15 minutes’ walk, though many were closed for the off-peak season. The Elia restaurant attached to the hotel only served drinks during this period. Overall, a pleasant stay at a solid 4* hotel - ideal if your goal is rest and relaxation, as there isn’t much else going on in the area during off-peak months. Good value for money and recommended for solo travellers, friends and couples.

The hotel is in a great location — close to the city center and just a short walk from the sea. The rooms and common areas are very clean. The staff is extremely polite and helpful, and the breakfast is delicious and plentiful. Overall, a wonderful stay — 10/10!

Stayed on a b&b basis with my husband and 17 year old daughter. October 2025. Gave 4 stars due to poor sleep, noise from below and both sides poor sound proofing. Good points - Clean and comfy beds. Camp bed for 17 year old ‘ok’ but would have preferred an extra single bed. Plenty of choice for breakfast. Across the road from a nice beach with water sports. 1 mile (20 min walk) into town. Supermarkets nearby. Use of spa shower/changing room on check out day (picked up 10pm). October weather 25 degrees, lovely escape from UK. Bad points - Paper thin walls = poor sleep. Not sure about a glass en-suite when sharing with a teenager.

Our stay at the Napa Mermaid Hotel & Suites was absolutely perfect from start to finish. The hotel is stunning, clean, and beautifully maintained, but what truly made our experience unforgettable were the staff — especially the waiters. They were incredibly friendly, attentive, and always greeted us with a genuine smile. Their professionalism and warmth made every meal a pleasure. It’s rare to find such dedication and kindness! We felt truly cared for throughout our stay. I can’t recommend this hotel enough — we’ll definitely be coming back!