Hotel Pagus

On reading the reviews for this hotel we were dreading our holiday, but the hotel has been great, with a large variety of food on offer (eg variety of fish, meats and vegetarian options), which is changed daily (see photos), the room we had was a standard room with a balcony, might be idea to ask for a sea view, this was a good size, as was the bed which was comfortable, there are no English TV programmes, the hairdryer is fixed in bathroom, so save on luggage; cleaners weren’t brilliant, changed the towels and quick make of the bed. Maria on reception is excellent, she sorted out our transport from the airport (via a call prior to arrival) and gave accurate details of useful buses to take us back, if you do come here make sure you fly in to Zadar airport (we flew into Split at a cost of €150 one way). The location was good for us, we wanted to chill and go for walks and the area is very picturesque, especially by the marina and beaches are shale but lovely clear water. The all inclusive drinks are mainly their own brand and not cocktails as we know them, however the waiters and cooks work hard and are pleasant. I would say in early October it is ideal for people after a chilled and relaxing time, with children mainly around 3-10 year old. Nightlife is reduced at this time which suited us, but not for 20 plus wanting more activity. Internet is variable in bedrooms but very good in restaurant and reception areas. We had a lovely relaxing break, the pool was decent (changing rooms not great) and there were lots of spare sun beds. The weather was mainly sunny, around 18-20 degrees C. A lot of the local attractions closed at this time in Pag but we visited the salt museum and Novelja by bus, Antonio tours (local bus), who were very friendly and helpful

We were there during the May Day holidays because there is a good cycling destination. The room is solid, the cleanliness is OK. The room is too warm and it is difficult to regulate the temperature. The outdoor air conditioners are loud. The staff at the reception are friendly. The problem is for cyclists because they do not have a specially designated place to store bicycles. They did accommodate us and found an empty space, but it is busy in the summer. This is a big minus for the current times and for such a destination. We had the all-inclusive option. The afternoon snack is quite poor, the buffet selection of food for main meals is not even close to the level of a 4-star hotel. The dishes are served only on ceramic trays that are not exactly heated to 60°C (if at all) and the food gets cold very quickly. Most of the time we had to eat cold meat and side dishes (potatoes). It is inconceivable that such a hotel does not serve dishes in dishes that are in hot water. The food is mostly quite tasty, but this is not enough for a good rating. The kindness of the staff in the dining room below the level. The beach is very beautiful but it is unclear why some trees are not planted for natural shade. There is more than enough space.

Unfortunately, the stay at this hotel for Easter fell far short of expectations for a four-star establishment. Despite explicit confirmation of vegan options during booking and multiple follow-ups, the staff was entirely unprepared to provide meals free of animal products. Apparently, vegans are expected to survive on salad and fries. Promises turned into a daily struggle for basic meals, with numerous issues such as unlabeled allergens, lack of essential options, and staff's inability to handle requests. Particularly concerning were repeated instances of meals incorrectly labeled as vegan, posing a serious health risk. Labels marked "vegan" were placed above dishes containing meat, eggs, and dairy, and the handling of allergens was alarmingly irresponsible. For example, one guest was told that pasta was served with cheese sauce, but it was actually horseradish sauce, among other mishaps. Food trays were merely replenished, with egg salad left on the counter at room temperature from lunch until closing time 🤢. Dinner often recycled leftovers from lunch and breakfast (for days!), so on the third day, guests were served pasta with tomato sauce—despite the tomatoes from breakfast being visibly slimy and stale. The hygiene standards are highly questionable. Does someone need to suffer food poisoning or a severe allergic reaction before proper procedures are implemented? Out of three days, for two days there was no mineral water available at the drink dispensers. The hotel had just opened that weekend, and it was clear they were unprepared. Beyond the food issues, the accommodations were unsatisfactory—rooms were infested with ants and dust, furniture was dirty and outdated, cabinets were falling apart, and beds creaked. Maintenance issues were not adequately resolved, prompting my husband to fix the problem himself. The plumber repeatedly entered and exited the room, frustrated because he lacked the necessary tools (!). Services that should be standard for a four-star rating, such as basic hygiene supplies, were nonexistent. Furthermore, the reception staff clearly did not want to be at their job, and most guests avoided them altogether. It was apparent that they had no interest in attracting regular guests, instead relying on those who "come and go" via platforms like Megabon and similar deals. This hotel has unquestionably failed to meet even the minimum standards for its advertised category and is especially unsuitable for guests with special dietary needs. The only positive aspect of this hotel was its location and the sea view from the room balcony. All in all, it’s best to avoid it entirely.