Hotel Komodor

First of all they messed up our rooms. We had a reservation for 65 people and they thought we were 30 people and we spent almost 4 hours trying making a deal with the reception. They seem like they are not trying to help the situation and they ended up calling the manager in order to find a solution. Second the rooms. Very dirty and some things already broken. I can not forget the fact that in some rooms we found bees and other little creatures that are harmful to the people . Last but not least the food. Terrible menu and the worst was that they demanded to pay the water. Unbelievable experience. I am begging all of you not to stay on this!

We booked to stay in the annexe with a sea view. we knew there was not a lift and had to use the stairs. There are ten steps up to the entrance to the annexe and forty seven steps to the second floor, so if you struggle with steps the annexe may not be suitable for you. On arrival the receptionist said that help was available to carry our cases up to our room which we did not need. The room was not huge but more than adequate for our needs with a modern bathroom, comfortable beds, 4 power outlets, a hair dryer and air conditioning. Tea, coffee and sugar was made available and a kettle but no milk. There is no fridge in the room so we could not buy and store milk in the room. On one occasion two "pots" of long life milk were left but not on any other day which puzzled us. To provide long life milk would be a low cost embellishment to an otherwise nice room offer. The room also had a safe which was screwed to the wardrobe shelf but anyone with the intent could remove the safe and take the shelf with them, surely the safe should be fixed in a way to prevent its removal. The cleaners were superb and diligent, cheerful and friendly and did a thorough job of servicing the room every day. One thing concerned me was that the main entrance door to the annexe is wedged open day and night so in theory anyone could walk in off of the street. All the staff in the hotel were friendly, polite and efficient. We were half board and the breakfast and dinner offer was good with a wide selection and variety at both breakfast and dinner. On a couple of occasions the food either was not warmed through properly before placing in the serving counters or the serving counters could not keep the food warm. I suspect the former as the base of the dishes in question were "refrigerated". We found the food offer to be generally better than when we ate out, or at least just as good. I did not find or think the hotel was dated in any way. When reviewing I have taken into account that this is a three star hotel, not a five star hotel. Overall we were very pleased and thought it offered excellent value for money and we really enjoyed our stay. There is a bus stop round the corner where you can catch the bus to the Old Town, bars and restaurants within walking distance, and "hidden" in the building diagonally opposite the bus stop a really good supermarket which we found by accident when exploring the area, but I do not think it is advertised or "signposted". The receptionist Ivana was especially friendly and helpful and deserves a particular mention.

Location was good, very close to the beach. Very close to Lapad strip and nearest bus stop that takes you to the city centre. The room was like something from the 1980s, the bed was creaky, slanted and matched the vibe of the room (not a great vibe). The door looked unsteady so we put a chair against it to make sure it was closed. They used a key rather than a key card. The view was amazing though looked over the swimming pool and the lovely picturesque sea view made for a nice sunset. Breakfast was mediocre lots of choice but had lots of flies flying around. Again the decor inside matched the decor of the rooms. Fine for a short stay and good value,but due to booking complication, we had to move hotels halfway through our trip luckily enough. Wouldn’t be rushing back.

Well positioned hotel.Komodor is described as 3* and I think this very fair . Our room in the annexe was perfectly adequate , it only lacked a chair or 2 .We had no balcony but other than that no issues.Room cleaned every day and towels changed every day unusually as we had not requested and always folded them rather than leaving on floor Room and bathroom well fitted. No lift in the annexe so beware if movement an issue. Breakfast was very good with wide range,we only used the buffet dinner once but seemed fine. Staff all pleasant-Croations can occasionally come across as a little brusque but no issues with any staff .Ivanka and the rest of the dining room team(sorry I have no more names )were always polite.In the bar we got to know Mario and especially Zoran who adopted us and could not do enough for us-a lovely man. Being mid/late October weather was only mild and the sun didn't move around to the pool area until late afternoon so minimal sunbathing!

Positives: Amazing view from sea view balcony room (so glad we upgraded) Good choice at breakfast, plenty of fresh fruit and something for everyone, including my friend who is a vegetarian Despite the negatives below, it was good value for money (less than £100 per night). If they do refurb, I expect it will be much more expensive. Negatives: Very dated Lift button to the 3rd floor didn’t work, so you had to get out at floor 2 and walk up a flight of stairs. It was just the button that needed to be fixed as you could call the lift from the 3rd floor The aircon wasn’t working as despite it being 22/23 degrees they had decided it was cold and switched it to heating. All the hotel had to have the same, couldn’t be set individually by room. After our complaint, thankfully Ana on reception found us a fan from another hotel. It would have been very difficult to sleep without it. She was so helpful and did everything she could to find a solution. Avoid the Annex rooms if you need a lift as there isn’t one.