La Luna Hotel

an’t recommend Family Hotel La Luna enough — not for the stay itself, but for the incredible kindness of their staff. I had to cancel my reservation last minute due to a very difficult family situation, and Nino from their team handled it with so much understanding, compassion, and professionalism. They cancelled my booking free of charge without any hassle, showing genuine human empathy at a time when I really needed it. It’s rare to come across this level of care from a hotel, and it says everything about the values of the people running this place. I truly hope to visit once things are better for my family — I have no doubt the experience there would be just as wonderful as their customer service already is. Thank you again, Nino and the whole team at La Luna. You made a hard time a little easier.

Our visit to Hotel La Luna on July 26th at around 2:00 PM was one of the most disappointing experiences we have had during many years of travelling across Europe. We came to the hotel as potential guests because we were considering booking a stay. We wanted to ask about room availability and prices, but we also wanted to see the place before making a decision — the beach, the pool area and the overall atmosphere of the property. We had no intention of using any hotel facilities or disturbing current guests. We simply wanted to briefly see the hotel that we were considering for our stay. Unfortunately, before we even had the chance to ask basic questions, we were treated in a way that we have never experienced before. The woman who introduced herself as the hotel manager (she was wearing glasses, which may help identify the person when investigating this situation) refused to provide her name. She did not answer our questions about room availability and instead only directed us to check Booking.com or the hotel’s website. The most disappointing part was not the fact that we were refused access, but the way we were treated. Instead of a normal and professional conversation, we repeatedly heard “get out” while she pointed her finger towards the exit. We were told to leave because we were disturbing guests sitting at the bar near the reception. For most of the situation we remained calm and polite. Only the way we were treated caused us great disappointment and frustration. We were also there with our two-year-old son, Stas, who became frightened by the whole situation. The most painful part is that one unnecessary and completely unprofessional interaction affected our entire holiday experience. We came here with our family, including our two-year-old son Stas and our parents, whom we were planning to bring to this hotel next year for a holiday together. After this experience, our opinion of this place changed completely, and we cannot imagine recommending this hotel to our loved ones. After this incident, we also read other guest reviews about Hotel La Luna. We noticed that there are several negative comments describing concerns about the attitude and behaviour of a female staff member. We cannot confirm whether all of these reviews refer to exactly the same person, but seeing similar experiences from other guests suggests that this is an issue the hotel management should take seriously and investigate. We fully understand that every hotel has its own rules and may limit access to certain areas for people who are not guests. However, a person representing a hotel should know how to communicate with people with respect, patience and professionalism. In our opinion, someone who is unable to treat potential guests in such a way should not hold a position that requires direct contact with customers. Croatia is a beautiful country, full of amazing places, breathtaking views and hotels where guests can experience genuine hospitality. It is therefore even more disappointing that someone choosing Hotel La Luna among so many wonderful options may experience such disappointment right from the very beginning. We have travelled for many years and have never experienced such a cold, disrespectful and unwelcoming attitude. First impressions matter — and in the case of Hotel La Luna, ours was unfortunately completely negative. For this reason, we definitely cannot recommend this hotel. The quality of a place is not determined only by its appearance, photos or location, but above all by the way people are treated.

My parents recently celebrated their 40th wedding anniversary at Hotel La Luna, and their experience was absolutely delightful. They chose the all-inclusive option, which turned out to be an excellent value for money choice. The hotel’s location is stunning – the terrace overlooking the pool and sunset is truly breathtaking. Their room was spotless, with a comfortable, high-quality mattress ensuring a great night’s sleep. The bathroom was spacious, and the balcony with a sea view added a beautiful touch of serenity. They were very satisfied with the restaurant’s chef and food selection, especially the variety of fish and meat dishes, the freshly prepared seafood and sauces, and the range of snacks and drinks available throughout the day. As true coffee lovers, they also praised the excellent coffee served in the hotel. The staff were exceptionally kind, friendly, and always smiling, making their stay even more enjoyable. A special thank-you to the Hotel La Luna team for the thoughtful surprise gift in their room, which made their anniversary celebration even more memorable. Highly recommended for anyone looking for a relaxing, scenic, and warmhearted getaway on the island!

Great hotel, wonderful experience. We stayed with u august, we will come back next year. Manager Mario is top clas, very kind and professional

The hotel is in a great location, right on the beach. Several people complained that it needs renovating. There is some truth in that, but it doesn't detract from the experience. Plus, the lobby and wellness area are perfectly fine. The staff, led by the manager, are always available to guests, always smiling and very friendly. Special thanks to Olly! Breakfast, lunch, and snacks are perfectly fine. However, for some reason, I didn't think the dinners were up to the standard of the other meals. Regardless, we always ate well. And there was always plenty of vegetables and salad, as well as cakes and fruit. As for the all-inclusive drinks, well, you didn't have to pay for the "better" coffee, nor for some cocktails. And yes, you can't drink internationally known brands of drinks in the all-inclusive package, but everything was still fine. And it worked. :) Plus, the draft beer was one of the best Croatian beers, Ozujsko. So, all in all, it was worth the money, and we had a great time. In other words, if you're not going on vacation to complain, but to have a good time, then you'll definitely have a great time here.