Renaissance Wind Creek Curaçao Resort

We just returned from a visit to the Renaissance Wind Creek Curacao. Our stay was from June 3rd-7th. The purpose of our visit was to celebrate my 50th birthday. While this was a beautiful property, we experienced a couple of issues that interrupted what would have otherwise been a 5-star experience. First, we were notified via email four days prior to the start of our trip that we would not be able to access the infinity beach, pool, and bar due to construction, which is absurd. I say that because the purpose of traveling to an island and staying at an all-inclusive resort is to enjoy all of the amenities that the resort has to offer. The selling point for any resort is the beach and pool. So then the question becomes, why were we still subject to resort fees? Why would we not be compensated for the lack of the most important part of any resort (besides the restaurants)? Why were we not offered a free night or any sort of credit/refund? Upon check-in, it was explained that we would be shuttled back and forth to a public beach. That is not a fair trade. We pay for a certain brand of hotel because of the access and convenience of being able to walk to and from the amenities offered. I am not a fan of packing a bag and being transported offsite daily to a random beach unless I choose to do an excursion. This beach did not even have a pool, and the bathrooms were disgusting. I do not like the idea of spending half the day offsite just to experience the mediocre beach. This was very poor planning on the hotel’s part, and I believe Marriott was aware well in advance of the planned construction and elected not to inform guests timely, which left us with no other options. To receive an email 3-4 days prior to arrival presents an issue of dishonesty and a lack of consideration by the hotel. This ridiculous timeline did not allow us to rebook because other hotels within proximity to the area we desired to stay in were fully booked and/or not highly rated. To add insult to injury, we found out the pool opened the very next day after we departed. Marriott will have to take full accountability and provide some level of compensation for this inconvenience. A shuttle bus was a very low-level effort, and as a loyalty member, I have higher expectations. The next issue was returning to our room one evening and finding a roach crawling in the shower. I understand Caribbean islands have the potential for bug infestations; however, I still expect more from Marriott’s brand. This is a clear sign of a bigger problem that should be addressed immediately. You can understand our dismay as this made us very uncomfortable for the duration of our stay. Very disgusting to say the least. The last issue that we encountered was excessive noise in the morning due to work being done on what sounded like pipes being banged on. Construction taking place anytime prior to 9 a.m. on any given day while on vacation is unacceptable. These issues were addressed with the front desk staff. I hope they kept a record of our complaints to pass on to the corporate office, and hopefully, Marriott team members are working to identify a solution for guests. I expect to hear from someone regarding the aforementioned issues immediately.

Another great stay despite a few obstacles. The staff, especially Zahrya, RiAngelo, Alexis, and Michelangelo provided excellent service and solutions to issues. We had no hot water in our shower for 3 out of our 10 days, but the issue was well handled and we were assisted with relocation to a better room. We were, however, compensated for our inconvenience. A celebratory desert tray was delivered for my birthday.. The beach, as usual was great. However, we were disturbed on one day by smoking and a personal music speaker, which should have been addressed by the beach attendants. Hamburgers at the beach bar were very good. All restaurants in Rif Fort were excellent for service and food with the exception of Steak and Ribs. We hope to return next year

The staff is above amazing, they are always smiling and extremely kind. At check-in they inform you of all things possible on the island. My mom and I travel for Mother’s Day together and when you’re greeted with so much love and kindness and our ride from airport was quick and our driver was pretty cool also. Around the hotel you are surrounded by shops, fun and the view is breathtaking. This hotel is very clean there’s a Starbucks in the building (YESSS)! Our room had a spectacular view of the ocean and the breeze is all day and feels so good with hot weather. You definitely should add this to your bucket list for sure!! Ohh Thursday in Punda at night is the place to be fireworks and all.

We had an amazing dining experience at Renaissance Wind Creek Curaçao Resort. From the moment we arrived, the atmosphere was stylish, relaxed, and welcoming, with beautiful views that made the evening even more special. The food was absolutely excellent. Every dish was fresh, flavorful, and beautifully presented. The menu offered a great variety, and everything we ordered was prepared perfectly. The cocktails were also fantastic and paired wonderfully with the food. What truly stood out was the service: attentive, friendly, and professional without feeling forced. The staff made us feel genuinely welcome and ensured we had a wonderful evening from start to finish. If you are looking for a great place to enjoy quality food and a beautiful atmosphere in Curaçao, this is definitely a place worth visiting. Highly recommended!

The Renaissance is centrally located with easy access to the downtown core for restaurants and shops. We chose to not do the all inclusive and we’re happy with our choice - others we spoke to did the all inclusive and were equally as happy. Thank you Ivory, Dwayne and Emerson for your amazing attention to details and service. The infinity pools - there are two - one is natural sea salt water! Beach vibes for sure with the convenience of the hotel. Thank you for making our 30th wedding anniversary special. The front staff are knowledgeable and kind. Amazing experience all around.