Cleopatra Luxury Resort Makadi Bay

We had a beautiful time in Egypt, thank you to all the different hotel members. Especially the kids club with Nourhan was so nice, our 6 year old son went there every day, He loved the different activities. Nourhan knows exactly the different wishes of the children, she is very professional and such a lovely person. Thank you for the beautiful days… Andri from Switzerland

This was our second stay here, having had a great time last year we couldn’t wait to go back. The resort is beautiful and well kept, the rooms are clean and comfortable, but what really makes this hotel do special are the staff. Every person we met couldn’t do enough for my daughter and I, and the attention to detail in everything they did was amazing. It was my birthday whilst we were there and I was made to feel very special. Our bed was beautifully decorated with flowers and amazing towel art, we had a whole cake waiting for us and our umbrella by the pool was decorated with balloons and tinsel. The water sports place on the beach was brilliant too, we went on two snorkelling trips with them which I highly recommend, we saw dolphins, turtles and the most amazing array of fish and corals. Certain members of staff really stood out to us though, Mahmoud (Mido), in the lobby bar was so professional, polite and kind. He often stayed after he was supposed to finish if the bar was busy so that no one had to wait. The others staff, Ahmed, Mohamed and Jamal were also fantastic. The room cleaner, Davi was so nice, he remembered us from last year and made our stay special. In the main restaurant Mohamed always had the biggest smile, and made every meal time so enjoyable. At the pool bar Mohamed always made sure our drinks were kept topped up, and remembered how we liked them. But our absolute favourite person was Francis the lifeguard who was working at the heated pool when we arrived. He made every day that we stayed extra special, and made us laugh all the time. Nothing was too much trouble, and we loved every minute of sitting at the pool. We will definitely be returning to the resort, and would recommend it to anyone, I can’t wait to see everyone who works there again, especially Mido and Francis

Friendly, welcoming and polite staff, huge variety and great quality of food and clean and tidy facilities:)

I don't know the criteria for a 5 star hotel in Egypt. But there is nothing 5 star or luxury about Cleopatra. Already upon arrival and check in, everything seemed chaotic. Bad information from the front desk and generally not a good welcome. We stayed in the adult only area. Large rooms. Very clean. There is not much ocean view though. More garden view. So even if you buy ocean view, you can't expect to see much water. The foot garden and sun umbrellas mean that from a ground floor room you can see some water but not the promised and paid for ocean view. Our cleaning guy Fahid was amazing. He is a star. 5 stars to him. Always smiling and service minded. The buffet for breakfast, lunch and dinner are without taste. Boring international food. One dinner was Arabic night. Amazing. Food with flavor and the chef used spices. Every day should be like that. We had read many reviews about the hotel. And the guests praised the food. I must say. Guests from Germany and the UK have low expectations. My advice to the hotel. Make local food in the future. And less options so the rest of the food has higher quality. My own homemade food is better than the buffet. The spa massage was ok. But to expensive. We got cheated at the disco. We came before midnight. But the only bartender was busy. So when we ordered drinks is was after midnight, so we had to pay. After finishing the drink we went to Sky lounge. It was closed even we were there 30 minutes before officiel closing time. In generel the staff at the hotel af extremely nice. Especially Fahid but also the guys at the pool. And waiters at Water Front and Vista Mare always smiling and helpful. Cleopatra has potentiel. But food needs to be improved. And it could use a make over. It’s not a modern or cozy hotel. Out door areas are ok. The last thing is the communication between the different staff. We had a trip to Luxor with pick up at 4 am. The agency asked us to advice hotel security about the number of our car. The reply from Front desk was, that we had to call Front desk at the same day. They could not tell Security because it was not the same security staff on duty now as it would be next day at 4 am. Are you kidding me? So we had to call Front desk at 3 am about the info about the car. Same problem with a breakfast box. We could not order it two days before our trip. We had to order one day before. A normal 5 star hotel can manage small things like this. But not hotel Cleopatra.

Basically.. Not 5* luxury in almost all respects More akin to a Pickalbatros type resort If drinks are important to you, nice coffees/mocktails/cocktails, then DO NOT come here Spend a little more to go to somewhere like Steigenberger Alcazar Sharm, actual 5* luxury and streaks ahead in every aspect. 3/6 of our party came down with awful food poisoning on second to last day, €4k medical bill later. Hotel denied all possibility of food poisoning, guest relations said it was “our weak English bellies”. Been to Egypt dozens of times been us and never had any illness. Read on if you care. Negatives Drinks as a whole are truly horrendous, lobby and main bar serve flat beer and soft drinks, bad wine, barely drinkable spirits, no prosecco/‘champagne’, no amaretto, no white rum so they serve brown mojitos, mocktails are Sprite with either grenadine or blue curacao added. (restaurant and pool bar much better for nice soft drinks and beer fresh from bottles) Pools are lovely but only the smallest one is heated, it’s also further from any bar or toilets (most people cram around it, get a cabana by the bottom pool and bar) Children’s pool isn’t heated so unusable for young kids Get harassed at sunbed by 5-10 salesmen a day Cheap plastic sunbeds with very tired beach towels given out Room mini bar has 2 soft drinks and 2 fruit juice which you can have only once for free Don’t replace dirty room coffee cups and glasses, or remove cups from the bar - awful Unsafe children cot, managed to swap for a better one but what if that wasn’t available?! Room curtains (twice) not big enough to cover balcony doors, let light in Only 5% guests are English, might be an issue for some Only 1 À La Carte is poor for such a large hotel, it’s an Italian, how exciting…. Positives Buffet restaurant is really fantastic - highlight Buffet and pool staff amazing Onsite doctor, pharmacy and shops good Pretty accessible and buggy friendly General cleanliness pretty good and grounds kept in fantastic condition Rooms are nice apart from issues above Beach area good Sport, gym, games good