Desert Rose Resort

On arrival, check in was very slow, we were unsure what took so long but we arrived at 10pm and didnt get to our rooms until gone midnight and there was no food anywhere! If check in hadn't taken so long we might have been able to get something at the buffet. We did manage to get some drinks at Harry’s pub. Our rooms received were incorrect to what we had booked/discussed via email and had confirmed before arrival to save hassle with kids at a late hour. (We needed a room for 4 & the other for 2x people not 3 & 3 due to children needing to be with parents) This already put a rubbish start to the holiday as we had to go back and fourth to reception to sort out beds and receive a suitable mattress. We woke up the next morning and could not get any wifi at all in the room. It is very limited around the entire hotel. Definitely worth getting a local Sim, especially if you are travelling for work purposes. The a la carte restaurants were lovely! our favourite being le bistro. We upgraded to Ultra and ate here multiple times as we found the buffet awful, no pizzas at dinner time and a lot of ‘slop’ really. We are not picky eaters and found it quite hard, with a lot of food we wouldn’t feed to our dog. We have been to egypt many times before, but on this occasion when eating salad a few of us had bad vomiting/ diarrhoea, and so avoided salad for the rest of our stay thinking it may have been contaminated from the tap water. Upgrading to Ultra was also a bonus for us for the amazing smoothies & breakfasts daily at Del mar as well as the unlimited restaurants for lunch/ dinner. The buffet is awful like sitting in a school diner, it was also full on several occasions, the staff could not cope with demand. However they are currently building a new one to suit the resort’s upgraded theme elsewhere, which was our main negative and this will be a far better experience once completed. Do not be fooled with the Ultra, it states you receive fresh juices which we did not find anywhere other than melon juice in the del mar. And the ‘premium’ spirits are still not the english spirits we are used to, these are a extra charge still, instead they are better local spirit which still aren’t great, the cocktails were too strong or too sweet. Children are also required to upgrade which seems pointless when they are only taking advantage of the restaurants along with the adults already paying, they're not using any of the free shisha, spa facilities or alcohol and our child hates juice etc and only consumes water which was a bit pointless having to pay for him. The laundry service offered with Ultra was amazing! Definitely worth upgrading just for this, clothes come back fresh, ironed and folded. You can pay for items individually but it would work out more beneficial to upgrade to Ultra all inclusive so you can wash as much as needed. The highlight of our stay was the lovely staff, everyone was super helpful, especially, Omar (flex), Amy & Yousef part of the entertainment team. They had a great laugh with us daily and really made our whole holiday! Great assets to Desert rose 🫶🏼 With there being six of us, we found we had to get to the adult pool just before 8am when it opened to get a sun lounger, as they are all gone by 7am at the other pools, leaving you with just the beach if you were to get up later. Lastly, checking out was abismal, we wanted to pay for late check out as we werent flying home until 11pm and they couldnt give us the option as the hotel was full. We then asked reception multiple times throughout the day for a shower room to wash and get dressed in, we were told to come back at 4pm and ask again and they didnt have this available either. We were then told to wash outside in our swimwear. So you could not even have a proper shower and as a woman with hair that becomes tangled if i let it air-dry, i was not able to blowdry my hair or get ready anywhere private, which was extremely frustrating. With the amount of money we had paid for the holiday and the extra’s of Ultra inclusive costing us another near enough £1000 on top, we left feeling annoyed. If you cannot allow someone their room for the day if they have a late flight, and especially if they are happy to pay for late check out- then the bare minimum should be giving them somewhere to wash and get ready in private, not leaving them basically homeless/ to wash outside for the day.

The food is absolutely delicious with amazing variety. The people are very friendly especially Mr ahmed front office manager. The lifeguards on the pools are alert at all times and very friendly with the kids. The hotel is beautiful and worth visiting!

The hotel was the best. It’s very aesthetically pleasing and very clean. It has so many different places to try. Several pools and bars. The food is exceptional as well. The rooms are very good too. Definitely worth every penny. The staff were amazing. The front office manager was very welcoming and helpful. The life guards there are also great especially Ahmed yasser.

Could be great. The location is amazing as are the staff (when you’re a good tipper), however, it needs tunes by the activity pool. Rarely saw entertainment staff just harassed by people trying to sell tips. However the big issue is that we paid $100s to have Ultra All Inclusive and got the same gin and couldn’t book a restaurant in 10 days. The problem? - the food in the palm is aweful. I lost weight. I made a pool dry cheese sandwich twice and only had dessert another night as the food is inedible. Such a shame as could be an awesome resort. And for anyone saying there is something for everyone, just check out a Monday night. If you don’t like Chinese, you go hungry. We had to order room service several times at cost. Ruined our holiday.

My stay at Desert Rose Resort Hurghada was disappointing mainly because of the staff attitude and the check-in experience. At first, the staff seemed polite, but in reality, their way of dealing with guests was full of unnecessary stubbornness and poor attitude. We had booked two rooms, but when we arrived, we had to wait for around two hours. After that, we were given only one room, with a very bad view overlooking an inactive/closed resort or village behind the hotel. The staff told us this was the best they could do because the hotel was busy. We waited another two hours for the second room, and when they finally offered it, the air conditioning was not working. When we complained, the staff replied rudely, saying that this was what was available and that we had arrived early. After I got very upset and made a serious complaint, suddenly all the problems were solved. We were given two rooms next to each other with a good view, which clearly shows that a better solution was available from the beginning. Another major issue was the bar staff. Unfortunately, most of them were extremely rude and unprofessional. On the positive side, the restaurant staff were excellent, very respectful, and helpful. They were probably the best part of the experience. Overall, the resort itself may be good, but the guest service and staff attitude need serious improvement.