JAZ Palmariva Beach

very good hotel, pleasant environment, surroundings and people in the area, the food is very tasty and the service is very pleasant, the advantage is the evening program and entertainment program, We would love to go back there again.

We had an amazing trip and wonderful stay the staff were incredibly friendly cooperation and always greeted us with a smile SPECIALLY Mr Mohamed abd elmonem from reception and mr atef they handled every request professionally and make sure our stay was comfortable and enjoyable the buffet offered a huge variety of delicious options every day speciall thanks to all in restaurant a lot of great thanks to mr Emad Salah mr ahmed abd aziz and all in restaurants a lot of thanks to housekeeping specially Ahmed and also livegard Adam and Eslam and all on beach and pool I highly recommend this resort to all Egyptians and foreigners I want to thank everyone in the resort we Absolutely everything the staff made our stay wonderful and food wos amazing

Hotels room Nice renovated rooms, good looking reception, I personally very liked good AC and wifi all over hotel. Rooms were nicely cleaned every day. Animtion Animator we're trying their best to make you active, nice shows and competitions, all knew languages. Overall they were friendly and helpful. Food and drinks Main restaurant was able to satisfy my needs, but if you like the beach restaurant more you will have a good meal too. Ala carte restaurants were good and you can choose from plenty of them.

Our stay at this beautiful beach resort exceeded every expectation, offering pure relaxation and top-notch hospitality from start to finish. The entire team greeted us with genuine warmth and every detail of our trip was taken care of with. Our room was spacious, beautiful and kept spotlessly clean by housekeeping staff. We were equally impressed by the dining options, which featured a wonderful variety of fresh, flavorful meals every day, alongside impeccably maintained pools and a stunning beach area with plenty of comfortable loungers. Exceptional service, breathtaking surroundings, and a truly welcoming atmosphere made this an unforgettable vacation. It's location is excellent, not too far from the airport not to close too. Worth every penny. Even when there was reconstruction in the next hotel you could not hear a thing.

We booked JAZ Royal Palmariva because of the excellent reputation of the JAZ brand and paid a premium expecting a genuine five-star all-inclusive holiday. Sadly, the reality was very different. This was a particularly special family holiday. We specifically chose a luxury resort with extensive on-site facilities so she wouldn't need to leave the hotel. Unfortunately, many of the facilities we booked the hotel for either didn't exist, weren't available, or required travelling to another hotel. The biggest issue by far was the refurbishment taking place immediately next to the hotel. Before travelling, I contacted the hotel directly to ask whether there was any construction work, as I wanted a peaceful holiday. I received written confirmation that there was no construction or refurbishment taking place. This was completely untrue. Our room overlooked an active construction site with constant drilling, hammering, machinery, dust and noise throughout the day. Relaxing on the balcony or even in the room was impossible. Even more concerning was the lack of safety. The construction area appeared to belong to the same or a sister hotel, sharing the same entrance, yet it wasn't properly secured or fenced off. Guests could simply walk straight into the construction area without any restriction. I found this to be a serious health and safety concern, particularly for families with children. The refurbishment also appeared to have a significant impact on the operation of the hotel itself. It was obvious occupancy was low and many facilities had been closed as a result. What was once promoted as a lively five-star resort simply wasn't operating as one during our stay. Some of the other major disappointments included: • The advertised spa wasn't on-site. Guests were expected to travel around 15 minutes to another hotel. • Burger Bay, the gelato/ice cream outlet and other advertised food outlets were closed throughout our stay. • The official JAZ app still advertised restaurants and facilities that guests could reserve, despite them not operating. • Food quality and variety were disappointing for a five-star resort, with repetitive menus, limited children's choices and very little variation throughout the week. • The lobby bar had restrictions despite being advertised as a 24-hour facility. • There was no iron or ironing board available in the room and housekeeping standards were inconsistent. We also found several cleanliness and maintenance issues, including chipped glass furniture in the lobby, algae on the shower screen and stained bathroom surfaces. These are not standards I would expect from a luxury five-star hotel. Entertainment during the day was minimal. On several occasions guests organised activities themselves while the animation team appeared mainly to take photographs afterwards for social media, giving the impression online that there was far more entertainment than was actually provided. What disappointed me most was the lack of honesty. Every concern seemed to be explained away with references to "new management" or "new rules". Had the hotel been transparent before arrival and explained that neighbouring refurbishment was taking place and that many facilities were unavailable, we could have made an informed decision. Instead, we feel we paid for a five-star luxury experience that simply wasn't being delivered. I raised all of these issues with hotel management during our stay, giving them every opportunity to resolve them. Unfortunately, very little changed. I rarely write negative reviews, but I believe future guests deserve an honest picture before spending a considerable amount of money. In its current state, I do not believe this hotel offers the genuine five-star experience it advertises. If you are booking because of the facilities, luxury atmosphere or peaceful surroundings, I strongly recommend checking exactly what is currently open before committing to your holiday. Until the refurbishment is complete and all advertised facilities are available again, I cannot recommend staying here.