Pickalbatros Jungle Aqua Park by Neverland

Absolutely fantastic staff lovely lots to do for kids massive resort

We had a great time and enjoyed every day. The resort feels big when you arrive but after a few days when you know all the routes, it felt not too big and the bus was not needed, although sometimes it is fun for the kids (and it stops on request near your room). A lot of pools and slides, nice water temperature(s) and enough sunbeds (and no stupid tourist reserving them). The fair and VR room in the evening are a lot of fun! Everything is clean, all gardens are looking perfect and the temperature of the water in the pools was nice. Unfortunately not all slides were open or just short timings of the day (It felt like there were not enough life guards to open them all at the same time). Also the closure between 12 and 14 was unknown. A small point of attention would be a bit more information at the reception or in the room about opening times of facilities and all restaurants with opening times and f.e. a short introduction about the restaurant (not the whole menu), with a card of the resort. As we found out quite late for example that there was a burger restaurant (which was very good!). It took some days to find them all and have the information in a small book in your room as you see often at other hotels would be great, to make the right choices up front. The resort is therefore too big to walk around all restaurants with kids f.e. after arrival to find out. Furthermore we had a great time and we definitely will visit Neverland again in the coming years. This is a great place to be and excellent for (young) children with great animation and things to do (Everything all inclusive). Never have experienced so many options at one resort. Finally a big thank you to Mokhtar Gamal, the housekeeping of 21xx. The appartement and around the appartement was looking perfect and he was very kind, as well the room was clean every day and he was every day checking if all was fine

We have recently returned from our holiday at Pickalbatros Jungle Aqua Park (Neverland) in Hurghada. Traveling with two young children, we chose this resort for its child-friendly reputation. While there is so much to love about this property, our experience was heavily impacted by a chaotic arrival and a serious safety failure that resulted in an injury to our baby. For these reasons, we have rated this stay 4/5 The Highlights: Exceptional Staff & Amenities The absolute saving grace of this resort is its ground-level staff. The team members here are wonderful, incredibly warm, and they went out of their way to interact with our children and make us feel welcome. We stayed in the 2000 block area in one of the bungalow rooms. Once we settled in, we found the location to be absolutely perfect—a fantastic, central spot where we could reach the main pool in minutes, and both water parks and Midway Street were less than a 5-minute walk away. Our housekeeping team was top-tier, keeping the room spotlessly clean and surprising the kids with a different, creative towel sculpture every single day. The facilities themselves are top-notch. The pools are beautiful and perfectly suited for babies and toddlers, the entertainment team keeps the energy high day and night, and our children absolutely loved the rides at the Midway fairground. We also want to give a massive shoutout to Osama in the Alfredo restaurant. Knowing our anxieties around meal times, he was brilliant every single evening, literally searching high and low across the restaurant to find a functioning highchair for us. The Lowlights: Check-In Disarray & A Dangerous Safety Issue 1. Arrival and Check-In Chaos Our holiday got off to a very stressful start. The check-in process was incredibly slow and disorganized. After a 20 minute wait, we were initially assigned a room that did not match what we had booked. After having to argue our case at reception, and wait another 30 minutes, we were escorted to a second room, only to find it completely uncleaned from the previous guests—there were dirty tissues in the bin, empty water bottles, and cigarettes left lying around. We were finally moved to a third room, but then had to wait over half an hour for a baby cot to be delivered. By the time our baby was finally able to go to sleep, it was around midnight. This was even more disappointing after staying at Pickalbatros aqua park Sharm last year, where from arrival we were in a satisfactory room with a cot within 25 minutes, so we're really surprised by this poor level of service at arrival. 2. Severe Safety Issue with Highchairs (Child Injury) The most serious issue of our stay regards the restaurant highchairs. Across the entire hotel, the highchairs are severely poorly maintained. The vast majority of them are missing either their front trays, their safety straps, or both, making it impossible to secure a baby safely. Tragically, our fears were realized when our 9-month-old baby fell completely out of a faulty highchair and landed directly on his head. While the immediate restaurant staff (the waiters and chefs) were incredibly sympathetic and helpful, we were shocked by the initial response from upper management. Despite the injury being a direct result of the hotel's faulty equipment, management initially informed us that we would have to pay out of pocket to see the resort doctor. They did eventually do the right thing and agreed to cover the cost, and Georgia from Guest Relations was an absolute star. She escorted us to the clinic, helped us at the pharmacy, and checked in on us. Final Verdict & Management Resolution Ahead of our final day, we spoke with Guest Relations regarding our worries about managing our baby's recovery and cold compresses on checkout day. Management did step up here and provided us with a complimentary late checkout, which was an immense help to our family. This resort has all the bones of a 5-star destination: the layout is brilliant, the water parks are incredible, and the frontline staff work tirelessly. However, hospitality requires a duty of care. Management urgently needs to audit, repair, or completely replace the highchairs across all dining sectors before another family goes through what we did. We would likely return here, but not before the highchair issues are addressed or our children are old enough to not need them.

Overall for activities and things to do for kids this hotel is great , the rooms are great the pools staff etc are great but when it comes to the food …. Just eat somewhere else ! The system of queuing is absolutely ridiculous and the amount of cutting the line , kids jumping infront , people taking whole pizzas and plates filled to the top with the meats etc leaving none for anyone else is absolutely shocking !!! Just eat out save yourself the hassle and the bad manners from other guests !!!

This hotel is absolutely amazing for children and families! We arrived here with a family of 10 people, soon as we arrived, the staff were offering there help with our luggage and to out room. The staff are very helpful and friendly. More importantly, they are very considerate of disabled people needs! The hotel is full of activities and waterside for all the children. You will be spoilt for choice! The restaurants are very nice and clean. You have a lot to choose from. We love eating at Taj. I recommend going to the Neverqland show, this was an amazing and beautiful experience! It was my neices birthday whilst here and the staff went above and beyond. They decorated her room beautifully and they also sang happy birthday to her at the neverland show and brought her a birthday cake out. The live singers were fantastic! We will definitely be coming back! I would give this hotel a scoring of 10/10! This should be 5 star rating. Thank you for a fantastic time and a lovely stay here. Thank you to all the staff for your hardwork and dedication to keeping this hotel as clean and beautiful as it is!