Pickalbatros Palace Resort

This is my 2nd stay here The hotel is amazing, really enjoyed the atmosphere

staff was so friendly helpful food was amazing hotel is so amazing and very clean restaurants is too much. and has variety of food types activities is so cool u can access beach elbatros is good too mr ahmed omar from reception department he is manager or supervisor but he is so helpful and friendly i will come again because of him and all staff and all thing was great thank u

With just a 15 minute transfer it’s perfect after a 6 hr flight. Hotel is spacious and opulent as you would expect from a 5*. Bedrooms were bright, clean and spacious with tea and coffee in the room. The bedrooms are locates either side of long clean corridors which can be very noisy due to echo. Pools were very noisy , however there is a huge pool for over 14’s and the lifeguards were very strict on this with ample comfortable sun beds and parasols. This pool was freezing. There is NO reserving sun beds which was great. Restaurants: Here is where it lost its fifth star for us. Don’t get me wrong it has to be the cleanest restaurant with regards food handling I’ve seen in Egypt. Food is covered in clingfilm and all staff were gloves. The waiting staff are courteous, friendly and so hard working. Tables and floors cleared and cleaned quickly. However, the main buffet restaurant was like being at Butlins having to join long queues to get food. If the food you wanted was in the 6th cloche then heaven forbid you didn’t wait in the queue to get to it. Noise levels were off the scale for all meals which made you eat and go. I had hoped evening meal would be more as expected from 5* with tablecloths etc but you just received a cloth napkin. After 3 days we found SKY restaurant. Not so much choice but amazing views and oh so much quieter. You can visit the alacarte (not all open when we went due to renovations) but we went to Tagine which was a Moroccan experience with the most amazing 4 course meal. Can’t rate it highly enough. Food and service. Thank you. The steak restaurant (beach restaurant) food was great but again Butlins or school style tables. Coffee Shop was to die for..just like being in Paris with so much to choose from. Medical: There is a clinic on site and a chemist below the hotel for those of us that were unfortunate enough to get a dodgy belly. Would I go back ? For me no but just because on holiday I like a bit of proper restaurant service for my evening meal. One other negative which I found offensive was that at any time whilst at the reception desk requiring assistance, as soon as someone came up to the desk that spoke their own language the staff would immediately stop speaking and go and deal with them first and leave you to wait.

The hotel was perfect, room was clean and staff was very welcoming and friendly. I would like to thank thee reception Asmaa for being helpful and allowing us to early check in and late check out. There are variety of food choices and restaurants that fits all the tastes. Also, heated pool was great addition. The main con is that it doesn't have sandy beach so sea experience was not great for me.

The hotel has no concept. Incomprehensible, sluggish animation, evening events only cause irritation. An informal, completely inappropriate address to the guests from the staff "hey, brother!". The service is not up to 5-star standards, the staff is not qualified. There is no sound insulation in the rooms, which makes a restful sleep impossible.