Rixos Premium Magawish Suites & Villas

I rarely write reviews, but this experience was frustrating enough to warrant one. We arranged an airport transfer through the hotel in advance, only to be completely forgotten upon arrival. After a long journey, we were left stranded for nearly an hour with a tired and distressed child and had to make five separate phone calls, repeatedly being told the driver was “on the way” or already there—which simply wasn’t true. It set the tone for the rest of the stay. Check-in was equally disappointing. There was no explanation of the hotel’s services or facilities, leaving us to figure everything out ourselves. For a place advertised as “ultra all inclusive,” the reality fell far short. The food was particularly poor. Meat quality was consistently bad, there was very little fresh fruit available, and vegetables were either overboiled to the point of being grey or oddly pickled. Basic things like salad dressing were often missing altogether. Dining quickly became something we dreaded rather than enjoyed. Service was inconsistent and seemed heavily dependent on tipping. Without it, drink orders were frequently forgotten or not taken at all. Even when served, the selection was extremely limited—only one type of white wine, for example, which is surprising for an all-inclusive resort. To make matters worse, drinks fridges were locked before dinner, which defeats the purpose of the “ultra all inclusive” label. Around the pool, often sunbeds were effectively unavailable unless you were willing to tip staff to reserve them. The pool itself was uncomfortably cold and heavily treated with chemicals. By the end of the second week, my young daughter’s skin was red raw, which was very concerning. Room maintenance was another major issue. On several occasions, the water ran orange and visibly dirty. We also experienced a power cut during our stay. The TV in our room didn’t work, and after three attempts to get it repaired, we eventually gave up. To make matters worse, staff were constantly asking guests to leave positive reviews during our stay. It felt uncomfortable and inappropriate given the number of issues we were experiencing, and only added to the sense that appearances and positive reviews were being prioritised over actually improving the guest experience. It certainly explains the high volume of glowing reviews on here. Overall, this was a deeply disappointing stay with repeated issues across service, food quality, and basic facilities. It certainly did not live up to its advertised standard, and I would not return.

It is the best avenue to escape the city’s chaos. The destination is full of amazing activities for all of the family members. Rixy club is dedicated daily to only entertain kids from all ages. As for the restaurants, they are rated beyond perfection regarding quality l, cleanliness, variety, and taste. The whole experience is so satisfying.

Hotel is very good, the service is very good. Pools and the beach are perfect. Very big Hotel but you have so much Shuttle services. Best Shuttle bus driver. Thank you very much Mr. Mohamed Metwaly.

First, I'll list the positives... We paid a pretty penny to upgrade to a deluxe suite - the room was huge. The grounds also look pretty - visually this is a high end 5 star hotel, service, it struggles to receive 1 star. This was a last minute booking replacing a Dubai holiday we could not take. That was Rixos, we thought booking another Rixos we'd have a similar experience. Wrong. We travelled over Easter and booked a Tui package, never imagining a lack of English kids for our 7 year old to meet would be a thing. Wrong again. Over the entire week we met 3 other English families. We were told this 450+ room hotel was full. It is very much geared towards the Russian/German market and if you like the music blaring out around the pool on the sunbed you had to get up at 8am to get then maybe this hotel is for you. It started badly at check in. I emailed the hotel over a week before we were due to arrive asking for the first 3 nights a la cartes to be pre-booked and we'd sort the others in resort. I stated we had no preference. Within 5 minutes of arriving at the hotel I received an email to say it had not been possible to book the restaurants because the hotel was full but I could have the last 4 nights :/ The person checking us in could not understand my frustration "but we are full" totally going over his head that I had provided ample notice. We were not shown around the resort, we were not given any restaurant opening times and were left to make our own way to the room. The hotel has 2 buffets, one of which was very quiet, not a problem though I'm guessing it was the quality of food pushing visitors to the other larger restaurant. The same menu night after night. On one occasion we took our 7 year old to Rixxy kids club, we expected a friend she had made to turn up soon after dropping her off. After 30 min of leaving we had a Whatsapp message to say she was upset and wanted her mum. ?Her mum turned up and found her alone on a table. The staff there knew she was distressed but thought it appropriate to leave her. The staff there then had the audacity to ask her mum to leave a Google review as she was leaving. It is this quest for reviews that leads me to believe this is why the hotel has such high marks. Going for a drink - you'll be asked to leave a review. Animation team - they'll want you to leave a review too. As mentioned, the service at this hotel falls way below 5 star standards. We had numerous occasions stood at bars/food counters only to be ignored. Topped off on the final night. We had been booked in at the Asian restaurant - we went a couple of hours before to check the menu for our daughter only to be told they did not have a children's menu. Instead when we got there we could walk across to the buffet restaurant and bring a plate back :/ We went at 8 and were sat down without menus. We chased this but they never arrived. We watched other groups arrive, be seated with menus and place their order. We left at 8:15. It summed the stay up perfectly. I raised these issues at check out with Yauheniya Karavatskaya the guest relations manager and followed up with an email. I received an 'oh we're sorry about that' response. I followed this up over a week ago to say I was not satisfied with the reply but just like at those drinks/food counters, we're still waiting. Lets be clear - this is marketed as a high end 5 star hotel with European 5 star prices. It falls so so short. We had another Rixos break lined up for next May in Turkey, it's been cancelled. We've been to Egypt previously and had no issues. We spent close to £7,000 for a week at the Rixos Premium Magawish - it was such a waste of money filled with staff who really do not give a damn.

Eslam barkat is very helpful and will do anything to make you happy and comfortable in the hotel, today he was working at beach no.3 and very kind to my children. This is our second time here and we love all of the staff and people here as they are all very lovely and kind to us. Thankyou team