Rixos Premium Magawish Suites & Villas

We are currently staying at Rixos Premium Magawish, and our biggest disappointment so far is the overall organization and service quality, especially in the restaurants. Yesterday evening, we visited Turquoise Restaurant for dinner and were surprised to find that there was not a single clean table available. When I asked the staff about a table, we were told to sit at one that had not yet been cleaned. There were still stains and crumbs left by the previous guests. Unfortunately, this seems to reflect a broader issue throughout the hotel. Many things do not appear to be well organized, and it often feels as though there are too many guests and not enough staff to maintain the expected standards. As a result, cleanliness, service speed, and attention to detail are below what we would expect from a premium resort. Our room also has several issues. We are staying in a room for three people, but many amenities seem to be prepared for only two guests. For example, in the bathroom there is only one glass for brushing teeth. We also found a wet stain on the carpet in our room. In addition, the toilet door lock is not working properly, and the balcony door lock is difficult to use and requires force to lock. For a hotel such as Rixos Premium Magawish, guests should not experience these kinds of problems during their vacation. This is not a budget hotel, and the service standards should reflect the premium category. For comparison, about one and a half years ago I stayed at Rixos Villas & Suites in Sharm El Sheikh (which is now closed). During that stay, I did not encounter any of these issues. The service was excellent: tables were cleaned immediately, requests were handled quickly, staff did not forget orders, and everything was very well organized. That experience truly reflected what I expect from the Rixos brand. The territory of the hotel is beautiful, and the staff are kind and friendly. However, the shortcomings in room maintenance, cleanliness, organization, and restaurant service are currently affecting our stay. Overall rating at this moment: 3/5. The hotel has beautiful facilities and friendly employees, but the level of organization and service currently does not meet the standards expected from a premium five-star resort.

The service, the food and kids club was amazing!

⭐️⭐️⭐️⭐️⭐️ An Outstanding Stay – One of the Best Holidays We've Ever Had! From the moment we arrived, we knew we were somewhere special. Although we arrived late at night, the reception area was absolutely stunning – grand, spotless, and beautifully presented. We were greeted with a welcome drink, and check-in was smooth and efficient. I have coeliac disease, meaning I must follow a strict gluten-free diet for medical reasons. As soon as we arrived, reception arranged for the buffet manager to speak with me about my dietary requirements. This immediately reassured me, but little did I know that the service would only get better from there. After check-in, we were whisked away to our room by golf buggy. Even in the dark, we could see just how vast and impressive the resort was. When we arrived at our room, we were genuinely blown away. It was spacious, immaculate, and beautifully decorated, with a huge, comfortable bed, luxury toiletries, bathrobes, slippers, a fully stocked minibar, snacks, a fruit platter, and a large balcony overlooking one of the many stunning pools. The scale of the hotel is incredible. There are so many pools to choose from, each with its own atmosphere. We spent most of our time at the adults-only infinity pool, which was fantastic. The staff and lifeguards were attentive, friendly, and always happy to help. While I'm perfectly capable of getting my own towel and finding a sunbed, the staff insist on taking care of everything for you. The little touches really made a difference – cleaning your sunglasses, bringing ice-cold towels, buckets of ice for drinks, crisps, nuts, bottled water, cola, and anything else you could possibly need. A special mention must go to Ashraf at the infinity pool. He works incredibly hard and nothing was ever too much trouble. He is a real credit to the hotel. The beach area is beautiful, although we didn't spend much time there as we enjoy snorkelling and found other areas better suited for that. The resort is huge, but there are shuttle buses stopping throughout the grounds if you don't feel like walking. There are also drinks fridges dotted around the resort where you can help yourself at any time. There are countless bars, lounges, and seating areas to relax in. Our favourite was the Lobby Bar, which served excellent coffee, smoothies, and premium branded drinks, including glass bottles of Coca-Cola. The staff there were exceptional. One thing that really stood out was how friendly every single member of staff was. Whether it was gardeners, security staff, waiters, or housekeeping, everyone greeted us with a smile and made us feel genuinely welcome. Now for the food – simply outstanding. On our first day, Chef Thomaz personally contacted me via WhatsApp regarding my coeliac disease. He was absolutely fantastic. He explained exactly what I could and couldn't eat, reassured me about cross-contamination procedures, and told me that if there was anything I wanted that wasn't available, he would arrange it. As someone travelling abroad with coeliac disease for the first time, this level of care meant the world to me. Chef Thomaz even arranged all of our à la carte restaurant bookings. At every restaurant we visited, the staff were already aware of my dietary requirements and took exceptional care of me. I genuinely felt treated like royalty. Every à la carte restaurant was fantastic, but Mangal was the star of the show. Choosing your own cuts of fresh meat before watching them being cooked in front of you was a brilliant experience, and the steak was quite possibly the best we've ever had. The Brazilian, Mexican, Italian, Seafood, and Asian restaurants were equally impressive, all serving fresh, high-quality food. Casa Fiesta Food Court was also excellent for lunch, with freshly prepared dishes cooked in front of you. The ice cream was delicious, and the freshly squeezed strawberry juice from the Fit Bar became a daily favourite. In fact, you can have virtually any fresh fruit juice you can imagine. I will say the buffet was the only let down, for such a big hotel, it wasn't overly massive and choice wasn't as good as other hotels I've been to but we are all different! But still lots of choice. We're not huge night owls, so we didn't experience all of the evening entertainment, but what we did see and hear was excellent. Mykonos Bar was particularly enjoyable, with a great atmosphere and entertainment nearby. There is genuinely something for everyone here, whether you're travelling as a couple, family, or group of friends. We had absolutely no issues during our stay. As English travellers, we felt welcomed, respected, and looked after throughout. The food, drinks, facilities, staff, and attention to detail were all exceptional. We rarely return to the same hotel because we enjoy trying new places, but this is one of the few resorts that would seriously tempt us back. If you have food allergies or coeliac disease, you can book with confidence. The care and attention I received exceeded all expectations. A lovely additional touch was the horse and camel ranch. You can feed the horses and even ride Simba the camel. The animals appeared well cared for, healthy, and beautifully groomed. Finally, while there are representatives around the resort offering excursions and services, they were always polite and respectful. Unlike some resorts, we never felt pressured. Thank you, Rixos, for an unforgettable holiday. We made wonderful memories and cannot wait to return.

It was a perfect dinner! Very tasty!

Thank you very much, Rixos Magawish Hotel Excellent cleanliness Housekeeping employee Mahmoud Atef He was great with us The room was clean throughout the vacation. Thank you. Mahmoud Atef