Baron Resort Sharm El Sheikh

It was nice vacation in baton we do like it so much and of course we will come again to this nice place

Best resort, best staff, best food, going to come back soon.

Our first impression of the hotel was, unfortunately, very disappointing. After checking in, we had to wait quite a while before receiving our room keys. When we finally got our room, we were informed that it was only temporary and that we would be moved to a “better room” the following day. Since the hotel was unable to provide the room category we had originally booked, we naturally expected the new room to be an upgrade from what we had reserved. Before going to our room, we asked if it was possible to order some food, as we had been travelling for a long time and had not eaten. We were told that complimentary food would be sent to our room. However, when we arrived, nothing we had requested was there. We waited for more than two hours, called the reception more than five times, and even went to the front desk twice. Each time, we were simply told that the food would arrive “soon.” Eventually, we decided to place an order through the hotel’s app, but our order was cancelled by the hotel without our consent because they insisted they would send us complimentary food instead. For us, this was never about receiving something for free. We had travelled a long way, were exhausted and hungry, and simply wanted something to eat before going to bed. After approximately two and a half hours, the complimentary food finally arrived. Unfortunately, it consisted only of bread, cold cuts, and some fruit, which resembled a simple breakfast platter rather than a proper dinner. This was far from what we had expected. As if that was not enough, we were woken up at 3:00 a.m. by the room phone ringing. Shortly afterwards, someone knocked on our door to deliver a cake. While we appreciate the gesture, delivering it in the middle of the night was extremely unprofessional, especially considering that this was supposed to be our honeymoon. We spoke with the hotel manager, who sincerely apologised for the situation. We would like to emphasise that he handled the matter professionally, and we do not hold him responsible for what happened. The following day, we were moved to a room with a sea view. However, apart from the view, it was essentially the same room category that we had originally booked, so it did not feel like the upgrade we had been promised. The staff at the buffet restaurant deserve special recognition. They were consistently friendly, attentive, and professional throughout our stay, and the food was excellent. Unfortunately, we also experienced inconsistency at the pool and beach bars. Different staff members gave different answers regarding which drinks could or could not be prepared, which created unnecessary confusion and did not reflect a professional level of service. Housekeeping was another area that could be improved. I asked one of the housekeeping staff for an extra roll of toilet paper, and he kindly gave us two. Later, the housekeeper assigned to our room entered and took both of the rolls back. For the following two days, our toilet paper was not replenished at all. Both mornings, I had to walk through the corridor to find the housekeeper and ask for more. In our opinion, toilet paper should always be replenished when needed, and fresh towels should be provided daily without guests having to request them. The minibar was also advertised as being replenished daily, but this did not happen consistently. On several occasions, we had to call reception ourselves to request a refill because it had not been restocked. During the last two days of our stay, the minibar was not replenished at all. We contacted reception and were assured that someone would come to refill it, but this never happened. Unfortunately, this reflects a broader issue we experienced throughout our stay. Whenever we contacted reception to request assistance or ask for something, we were often told that someone would take care of it shortly, but in many cases, no one ever followed up. As guests, we should not have to repeatedly call or remind the staff about basic services that are advertised as part of the hotel’s standard offering. Overall, we paid for an all-inclusive holiday but were not able to fully benefit from the services and facilities that were included. Too many of the advertised amenities were either unavailable, inconsistent, or only provided after repeated requests. In addition, we paid for a specific room category, yet on our first night we were not given the room we had reserved because it was unavailable. Although we were moved the following day, this does not change the fact that we did not receive what we had paid for on our first night. From the very beginning, our stay was affected by poor organisation, lack of communication, and repeated service failures. We had been looking forward to this honeymoon and this holiday for a long time, which makes the overall experience even more disappointing. While we appreciate the efforts of the hotel manager and would like to thank the buffet restaurant staff for their excellent service, the overall experience fell far below the standard we expected from a hotel of this category. We sincerely hope this feedback will be taken seriously so that future guests do not have to go through a similar experience.

It was one of the best experiences here in baron resort while people was super good and nice and doing there their best to keep all the guests satisfied and feel like home and the entertainment team do great job thank you for making our time good

Good hotel and goood entertainment