JAZ Mirabel Beach Resort

I have just come back from a 10 days stay. I had a fabulous time. I was a lone traveller and the staff looked after me very well. Short walk to different places outside. I did some excursions and loved the Sharm by night. The tour guide (Jimmy) was amazing, very knowledgeable. Had a great night in the Hard Rock cafe. The food was very good with a lot of variety. My negatives are only one socket I could really use for all my devices and the bed was not that comfortable. A little dated but I have stayed in a lot worse. The music around the main pool was great and entertainment ok. A plenty of quiet areas if I wanted to just read. The cleanliness of my room was fine. My room was facing the pool so when I needed a nap in the afternoon I could still hear the music in my room. Overall all though I really enjoyed my stay and I will return as I felt the whole stay was well worth the money.

The staff are friendly, the food is okay, the entertainment very poor,the rooms need renovation. For such a price would rate the hotel only 3 star

We stayed at Jaz Mirabel Beach Resort in December and overall had a very pleasant experience. Our check-in was smooth, and the hotel entrance was very welcoming, especially with the beautiful Christmas decorations that created a lovely festive atmosphere. The staff were polite and professional from the moment we arrived. When we first went to our room, there were a few issues, but these were handled immediately by the Guest Relations Manager, Menna. She was prompt, polite, and extremely helpful, and she stayed in touch with us throughout our stay to make sure everything was fine. Her customer service truly stood out. The hotel grounds are vast, well maintained, and very clean. We woke up early morning every day to watch the sunrise, which was beautiful from the hotel. It was impressive to see staff cleaning and maintaining the property from early morning throughout the day — their hard work really shows. The food was good, with enough variety and options. As a vegetarian, I really appreciated that Chef Sedat kindly prepared vegetarian Turkish Gözleme on request, which was delicious. We also dined at the à la carte restaurant, where we had pre-ordered salmon. Although it was not on the menu, it was cooked to perfection, which we really appreciated. That said, the à la carte restaurants could be improved, as we felt the dishes could be more flavoursome and there was not much choice being a 5* hotel. After speaking with other guests, we found that several people shared the same opinion. Overall, we had a very enjoyable stay and would like to give a big shout-out to all the staff at Jaz Mirabel, especially Menna, Chef Sedat, Mohammed who serviced our room. For making our holiday comfortable and memorable.

The chamber services provided by Karin the chamber person was excellent, going above and beyond and checking with us whenever he saw us, which was daily. He maintained the rooms cleanliness perfectly. Our original room was on the ground floor and was not very private, we requested a higher floor and the guest relation staff member was able to source another room within a few minutes. We found all staff at the hotel were friendly and attentive. The guy who manned the end of the jetty was cheerful and helpful, and deserves a pay rise. The Asian fusion restaurant’s food was excellent but the service, although friendly and attentive, was rushed and not relaxing, the starters and the main course came at the same time and we had the wrong items served. Overall the hotel is well maintained, facilities and rooms were excellent we would return to this or a JHG hotel in the future.

Nice hotel and an enjoyable holiday. It was made special by some outstanding help from a few individuals. Huge thanks to Menna and Olivia for their help and care as Guest Relations Officers. Also Karim for brilliant care of our hotel room. Big shout out to Menna in restaurant for all her friendliness and assistance. Restaurant experience was good but a little limited in catering for food allergic customers (allergen information needs to be made clearer). Staff were helpful when asked but “just ask the chef” is not enough - could be improved.