Sunrise Remal Resort

I recently stayed at this hotel and overall had a pleasant experience. The location was very convenient, with easy access to public transport and nearby attractions. The check-in process was smooth, and the staff were friendly and welcoming throughout my stay. Our entertainment team made our stay so smooth and felt like a family. Special thank to Spicy, the dynamic spirit of the hotel , you made our stay so fun and unforgettable ❤️ I would like to thank the whole hotel team , our chef Ramadan , Hassan they made the best food 😋 The front desk personnel, Special thanks ..you made our stay unforgettable.. the biggest thank is for Mr. Mina how received us with a big heart .. We can't wait to our next vacation in the same hotel 🙌

What an amazing hotel. Food outstanding plenty of meat, veg and pizza choices. Room was spacious and cleaned every day with clean towels daily. The cleaner worked very hard. Entertainment was very good with the amphitheatre had children's hour then shows for older people. The lobby bar provided wonderful shows with slow music performers and a variety of shows also. Now for the special call outs to Mohamed and Ayaa who run the island bar by the swim up pool , but they also bring drinks to your sunbeds ,where they seem to memorise your drinks. There are special dining restaurants , namely an Indian ( brilliant) Mediterranean ( great ) and a Mexican ( excellent ), where you can reserve any of these throughout your stay. Again the service was excellent and these waiters ensure your experience is as good as it gets anywhere. The entertainment team work hard and active participation by the guests is a must. The beach which is 300m down the road was a little disappointing as it was man-made and rocky with sun parasols so close to one another , the sun was blocked out. Thank you for a wonderful time.

We have recently returned from this hotel. We had a fabulous time, however I do feel that this hotel could be improved. On arrival we were told that we had been upgraded. Our room although extremely spacious,was at the back of the hotel overlooking some cordoned off derelict building and a cement mixer! Yes , could have requested to be moved but as room was so spacious we felt that would have been another upheavel after long journey. Staff were amazing. Special shout to Mostafa who works the beach bar. His service and nature was impeccable. He is such a lovely guy and makes the best cocktails.A valued asset to the hotel team. Another disappointment was that all the themed restaurants were booked up even though we tried to book on our first day. However, we met with another couple who invited us along to the indian restaurant on our last evening. So glad we had this opportunity as food was lovely. The main buffet restaurant for me was "hit and miss". There are staff standing with a smile as you enter. Perhaps it would be a good idea that guests are encouraged to use hand sanitiser situated outside before entering to maintain good hand hygiene. Some door handles to eat outside were broken and there appeard to be a lack of staff everytime we visited. It was like a "glorified work canteen" in my experience. We were constantly asking for missing culery etc and as for having drinks served at the table , well this was very rare. Some staff were lovely. Special shout to Mario in cosmetic shop, Natalie in beauty. They were all fab. Hotel and grounds superb and well maintained. Guys who sold us boat trip on the beach- Blue Lagoon were fantastic. Dont forget Tal Avenue every Thu and Sun, courtesy of sunrise hotels is a wonderful experience. Live music, street food, dancing etc. all free. Overall a good holiday and a good time.

We really liked the stay here. Big thanks to Shaaban (1264) for great cleaning services

Second visit, this time we took my stepdaughter. She saw our photos last year and really wanted to come along. Another warm welcome although sadly Shebl was on vacation and we didn’t see him until our last day. We had sent a request for a ground floor family room and they gave us the same room as last year / 2027, close to everything. Our room cleaner Sedeek was brilliant, and left us some amazing towel art. Alaa and Mohamed at the Pool bar were fantastic, Alaa was always on the go, delivering us and others cold bottles of water and drinks. My stepdaughter loved his mocktails. Edel and Omar were always welcoming at Elia where we ate every lunchtime, and a couple of evenings, there was also a young guy working there (I’m sorry I didn’t get his name) who was very lovely. All of the staff there were great. At the lobby bar we also got great service from everyone, but special mentions to Bassam and Moustafa for their cocktails and mocktails. Ahmed the manager always stopped to say hello and check all was ok. The animation team were very friendly and attempting (not always succeeding to get us to join in. My other half did darts a couple of times and we also went along to the music quiz one night which was really funny. Towel guys and lifeguards all friendly and helpful, especially Mohammed who was always around with a big smile. The evening at Tal avenue/white hills was a bit chaotic this time around, we believe due to the singer Inna performing. Hotel wise - it’s a 4 star but the service was 5 star. There was a couple of occasions where the main buffet wasn’t particularly to our taste, but we got by. Grounds well maintained, pool lovely, could do with replacing the slides .