The Ritz Carlton Abu Dhabi, Grand Canal

Great service by Phoo - she did an amazing job and we really appreciate what she has done. I can highly recommend staying here, especially with people like her.

We went with friends for a great brunch, one of the best in Abu Dhabi. We had very good service, provided by Sony and Chonchal, thank you guys. The only thing that I found shocking was the price for the nonalcoholic package, which was only 100 Ð less than the alcoholic one. It is a real ripoff, in my opinion.

From the very first moment we walked in, Zaki didn’t just welcome us, he owned the entire experience. Effortlessly warm, completely attentive, and somehow always one step ahead without ever feeling intrusive. It felt less like being served and more like being personally looked after by someone who takes real pride in creating something special. Zaki has that rare ability to read the room perfectly. Every recommendation was spot on, every detail handled seamlessly, and every interaction felt natural, genuine, and full of energy. There was never a moment where we had to ask for anything, he anticipated it all, delivered it flawlessly, and did so with a level of charisma that elevated the whole experience. The atmosphere, the service, the timing, everything just flowed. You could tell this wasn’t just someone doing a job; this was someone at the absolute top of their game. The kind of service that makes you sit back halfway through and realise, this is exceptional. By the time we left, it felt like we’d experienced something far beyond just a great afternoon. Zaki didn’t just serve us he created a moment, an experience, something genuinely memorable. If there were a gold standard for hospitality, Zaki would be it. Well all need a Zaki in our lives!!!!

We had the best food here! The Thai curry was delicious and the dim sums! Views is also amazing. Ajeet & Katherina were lovely and took great care of us ! We will be back again

We visited here in January 2026. Weeks ago, we had an amazing welcome at check-in. Our room was spacious and clean, with a good view of the pool.