W Dubai The Palm

This hotel did not let me down in the slightest. Everything about the experience was amazing. The rooms were exactly to the standard of a 5 star hotel. The beds were amazing. I’ve had one of the best days of sleep in so long. The bathrooms had everything and were very convenient. The service was so good. No one was mean or out of order. Chidi he was very professional and helpful. I always felt like my car was in safe hands. Even in hard situations he never let me down. The only complaint was how bad the service was during breakfast when it was very crowded. On days when it was not crowded 0 complaints. It a very chill experience.

Just back from a short staycation to Dubai trying to support the hotels in a tough time. Stayed one night at the W at the Palm. Positives: -Amazing room and overall hotel facilities - Staff were all great from valet to checkin to checkout -SoBe roof top bar and lounge was excellent -Adult pool was great Areas for Improvement -LIV restaurant - ate there for dinner and then breakfast. Both times were far below my expectations for a "W" hotel. We eat often at the W in Abu Dhabi. The Garage, the main restaurant is amazing. The food quality at dinner at the LIV was closer to the ALOFT than a W. It was not bad, but extremely average. Breakfast was another story. The staff were completely OVERWHELMED at breakfast. I dont mind to wait in a que when arriving at the peak breakfast time, but when I am seated I expect normal service. We waited over 30 mintues for our coffee and 40 minutes for our eggs that were not what we ordred and had to wait 10 more minutes to replace them. I do not blame the staff. I blame the system. It was total chaos. The LIV is trying to be upscale with coffee and egg orders at the table, but failing to execute. We checked out after breakfast and traveled to the W at the Mina Sayhi. The last experience with the W at the Palm was breakfast and was very negative. This was something that was completely in the control of the management of the hotel. I gave them 3 stars mostly because we had a discounted rate. Had i paid full price I would have given them one star. Maybe you were cutting costs/service/food quality because you were offering a discounted rate, however this will backfire and none of the families that came to support you in the tough times will come back.

My experience at W Palm was truly exceptional, and I highly recommend it. A very special thank you to Elena, who was incredibly kind and always smiling. She brought such a warm and positive energy every time we saw her and was always there to assist us with anything we needed. Her attitude truly made a difference and made us feel welcome throughout the entire stay. I would also like to thank Frida for her help and her constant smile. She was always attentive and made every interaction pleasant and easy. And of course, Igor, whose professionalism really stood out. His attention to detail and dedication to excellent service added a lot of value to our experience. The hotel itself is beautiful, with great facilities and a vibrant atmosphere. Everything was perfect, and the service was exceptional. Overall, it was a fantastic stay, and I’m definitely looking forward to coming back. Thank you to the whole team for making it so special!

I love Candypants Brunch at Akira back. The food, vibes and views are amazing. The attention to detail that Wanda had made this experience even better, she always anticipated with a smile and never left our drinks empty. She asked for the satisfaction on every course and was so lovely to talk to. I feel we were very lucky to have her. Thank you

The pool heating system is currently broken, so the pools are cold. Not great for a stay with children (March 26)