W Dubai The Palm

Had dinner at Akira Back, the set menu 3 course meal as part of the Dubai Restaurant Week across Dubai. Pleasant Ambiance, very good service and recommendation by Naya to guide us to make choices, loved the food, jidori chicken, salmon tataki, kimchi rice, portion size was good.

Great hotel, excellent service and extremely friendly staff. Laura from front desk and Yassir from the concierge team were extremely helpful and each made sure to make our stay extra special.

Great service Talha and mubashir superb

We had an incredible stay. The room was spacious and clean and the breakfast was incredible. We had amazing service from Mohamed Talha who was so kind and helpful throughout our stay. We will definitely be back.

I am writing to formally share my feedback regarding a deeply disappointing stay at your hotel on March 20th 2026 in the W Suite, booked under the name Simran Ahluwalia. As someone with a background in hospitality, having worked with Four Seasons and Nobu Atlantis, I hold high standards for service. Unfortunately, my experience fell far short of the “wow factor” expected from a top Dubai property. Key concerns: Check-out Misinformation & Disrespectful Conduct I requested a late check-out due almost 2 days prior with multiple calls to the hotel and also since the time I checked in until late evening of the same night, reason being a special family reunion — my parents relocated from the US to Dubai after 10 years, and we reunited as a family for the first time in a decade. I wanted to give them one relaxing night. One team member confirmed a 3:00 PM check-out. Later that evening, upon my request again and after waiting 30 minutes at the reception, another associate assured me 4:00 PM was “final” and “updated in the system.” Despite this, at 2:00 PM the next day, staff knocked on our door asking, “What time will you check out?” and insisted it was 3:00 PM. The subsequent argument in front of my parents was humiliating and completely unacceptable, especially after paying premium rates for the W Suite during this period. Front Desk Attitude The behavior of certain supervisors/assistant managers at the front desk was rude and dismissive. While I did not note the names, the tone and attitude were not in line with luxury hospitality standards. Complaints were raised during the stay but were not resolved. Impact on Guest Experience Due to the chaos and repeated interruptions, my parents and I could not even have lunch in peace. For a reunion after 10 years, this treatment was distressing. Paying guests should never be made to feel like a burden or as though they are staying free of cost. Not being told you need to pre-book pods in order to enjoy your stay, not been given accurate information and expecting guests to run around to gather information or grab attention to be guided. I understand hotels have policies, but consistency, empathy, and clear communication are non-negotiable at this level. When two different staff members confirm two different times, and then guests are confronted and argued with, it reflects poorly on training and internal coordination. I bring this to your attention not just as a guest, but as a hospitality professional who knows what true service looks like. I trust you will look into this matter seriously, review the staff interactions, and ensure such lapses do not recur. I would appreciate your response on the steps being taken to address this, and how you plan to uphold the standards your brand represents. Regards, Simran Ahluwalia