Atlantica Kalliston Resort & Spa

I have never written a negative review before because I’m generally very easygoing, but I truly felt this experience needed to be addressed. This is absolutely not a 5-star hotel — I wouldn’t even consider it a 3-star experience. We booked an inland view room understanding it wouldn’t have a premium view, but from the moment we arrived it felt like guests in these rooms were treated like second-class citizens. The room faces the main street, which is extremely noisy, and to make matters worse, there is a major construction site directly next door. We were woken up early every morning by loud hammering and construction noise. Another major disappointment was the lack of service and amenities you would expect from a resort at this price point. All of the restaurants close by 9 PM, and there is no lunch service available by the beach or pool. If you want food during the day, you are required to leave the pool area and go sit inside one of the restaurants to eat, which completely ruins the relaxing resort experience. On one day, we returned to our room at 4:00 PM and housekeeping had still not serviced it. I contacted the front desk multiple times regarding our concerns and asked about changing rooms. I went to the front desk in person, sent an email, and spoke directly with the manager, but was ultimately told there was nothing they could do. The manager’s solution was simply to “leave a review” and they would send a bottle of wine. Overall, this stay was extremely disappointing and nowhere near the luxury experience this hotel advertises.

We visited the Atlantica Kalliston for our honeymoon in June 2025, and could not have been happier with our choice. This was our 3rd stay in an Atlantica, and it was the nicest and most luxurious and modern of the resorts we have visited (the others were also great). My wife has allergies, and the head chef Yiannis was always at hand to reassure us and guide us through the menu every evening. He was very patient and kind, and always visible, which we really appreciated. The food that came out of the kitchen was fantastic. I come from a Greek Cypriot background, and the 'local food' themed night was a genuine highlight of the stay. You'd be lucky to get food that good from your own Yiayia's kitchen! Breakfast was a real treat every morning, with an excellent selection. Dinner was also great, and had enough variation throughout the week to keep it new and exciting. The main restaurant serves buffet food, but it was always fresh, and never seemed too busy. We also dined at two of the other restaurants at the hotel during our stay, and the food was excellent, as was the service. How beautiful to be able to dine by the beach in the comfort of your own hotel. The beachfront was one of my favourite parts of the hotel, on a beautiful stretch of sand, with sunbeds always available. There was also a coastguard out every day, and they took their duties very seriously. The pools were also great, and very well designed. There was plenty of space in the grounds in and around the hotel, so it felt very relaxed and open. The staff at the hotel were all fantastic. The guest experience Manager, Daria, really looked after us when we let her know it was our honeymoon. Our room had the most fantastic views, and we couldn't have asked for more. Antonia in the restaurant was also very cheery and helpful, as was Anastasia on the snack counter by the spa. Overall, a really beautiful hotel, run by genuine and welcoming people. Thank you all for making our honeymoon so special and memorable.

Fantastic hotel, very chilled atmosphere from the moment you step into the hotel. Lovey and helpful staff. Directly on the beach. Bus stop very close for trips to Chania. Decoration and rooms are exceptional. The food is excellent.

Keep forgetting to leave a review but just wanted to say thank you to all staff at Kalliston. My husband and I had the best honeymoon and love Chania. We were pleased we picked this hotel as we really enjoyed our stay and staff were really helpful, especially the guest services team.

We stayed for 1 week in September. In a swim up suite on an all inclusive basis. This cost over £6k which we felt was very expensive for what we got. There are some wonderful aspects of the hotel, but also some others really let it down. Pros Staff were generally very attentive and friendly. À la carte restaurants were beautiful, the food was delicious. Especially in the Japanese and the Italian. Areas of the hotel which have been renovated are well designed and stylish. The main bar is lovely, with a fantastic view, but service is slow. Great location, lovely beach nearby and easy access to Chania. Reception staff were helpful. The room was cleaned daily and there was a basic turndown service. Generous welcome gifts included a bottle of wine, fruit, raki, chocolate and other local snacks. The buffet restaurant has a good vegan/vegetarian selection. Cons We witnessed a physical fight between a coach driver and the hotel porter. A man who seemed to be the hotel manager saw this and did nothing to intervene. We mentioned it to the lady at guest relations later in the day and she made a joke about it, no apology offered. Our room was clean and stylish, however was very dark. I had to do my make up in the bathroom to be able to see properly. There seems to be some confusion about who is supposed to clear empty glasses and food plates. Although the room was cleaned each day these were not cleared from our room quickly. We had to take them back to the cafe area to get rid of them. The areas of the hotel which have not been renovated feel dated and a bit sad. Unfortunately this is mainly the buffet restaurant and the spa. The buffet feels a bit like a canteen in my opinion. I had a lovely massage with Irina, who was wonderful. However the room felt like I was in a store cupboard and there was no music playing for atmosphere. Another couple decided they wanted to use the sun loungers outside of our room all week, so when we opened our curtains there was a middle aged couple staring in at us, not the hotel’s fault, but it was awkward. We spent most of our time outside of the hotel, eating in Chania and Rethymno a lot which was gorgeous. This shouldn’t have been the case given how much we spent and although we had a wonderful time, that was largely due to Crete rather than this hotel.