Bali Beach & Sofia Village

food is terrible, not much of an option looks undercooked, drink options are minimal beds are like sleeping on the rock the only positive is the pool. nothing around other than a few shops and cafes which aren’t bad but it becomes very repetitive and boring in the night if you have no car. the port is okay…. but the bars are basic and have to feed off your own entertainment due to the lack of music and entertainment provided within.

JUST DON’T … We had to climb a very very steep hill, then 100 steps in 30 degrees just to get to our room, we then had to walk on the road through traffic for 10 minutes to get to those two pools. There are multiply sites sold under the one heading - so you have no idea where they will put you. We were no 48 … whereas 1001 was near the pool we were at least 20 walk/climb minutes away. I am 64 with asthma and two hip replacements and my granddaughter age 5 had to be carried. Any help taking our bags up the stairs on arrival - NO WAY! SO BAD … if we went there for breakfast we had to stay out all day. Where the food was served was so crowded you queued for food before it ran out. Example, one day they had ice cream - self serve with one tub, one scoop - they had 1,000 rooms and lunch is served over 1.5 hr period. No chance to find a table to eat the food and no chance to grab a lounger by the pool or at the beach. Too many people crammed in! In our building there was another pool with a drinks bar open for a few hours a day - red wine and orange juice from a machine was their cocktail! A few rolls wrapped in cling film sitting in an open fridge - snacks?? When we booked we didn’t realise that the bus from the airport took 3.5 hours due to all the drop offs!! Flying from Glasgow after 4.5 hours - so luckily we paid for a hire car - which we needed to get up the hill. No parking in the town so we need to drive off to another area most days. Staff were young boys doing their best. Guests were treated like cattle, up/down stairs trying to find somewhere to sit, pushing past before the food ran out. Breakfast finished at 10am lunch started at 7pm. We had to eat out most days, this very shabby venue with people queuing to complain about everything when we arrived - in the end cost us a lot of money. Luckily Crete is lovely as are the people and we escaped to nicer places on the island.

How to put it. When we arrived we got a room in the main building by the pool. Directly from the door we could smell mold and damp. Within 1 minute I obtain 3 pictures of the room (would definitely find more damage, but wasnt interest to explore more). At the reception they put us into another room with no hesitation. It felt like they tried to sell the rubish room and were prepared to sort it out in case we complained. The new room was the same one of look, but renovated, clean, not smelly and with nicer view. The food is great on thr first day. Then you realise you eat the same everyday. The pool bar is not by the pool and has very poor offers. The small beach is overcrowded and pool sunbeds are full of towels even before 6 am, though it is prohibited. The evening programs are very poor. The staff is very welcoming and nice. The location itself doesnt offer anything interesting. The East and South are much better locations. I would not come here again.

After an exceptional welcome in the early hours with the offer of a small amount of food and alcoholic and non alcoholic drinks long after the restaurant had closed our visit, sadly went quickly downhill. The reception staff are pleasant and helpful the restaurant and bar staff with the exception of the Albanian gent that worked across the road in the rooftop pool bar are very abrupt and really rather rude.there are nowhere near enough staff either. The place is run on a shoestring and it's clear to see. The food without exception is of average quality and generally served luke warm to cold. Poor selection of food for breakfast, lunch and evening meals. Alcohol is also of poor quality. The all inclusive closes for two hours around midday although this is more like three hours in reality. The hotel consists of three separate hotels that all come under the same name. We were actually staying a couple of minutes walk down the road and the quality of the rooms and everything else really was poor. No kettle or cups in the room. Only one plug on the one wall so you could either use the fridge or the TV! The air con was actually quite efficient although very noisy. Finally, if you have mobility issues this hotel ( and Bali in general) is not for you. Being constructed on a steeply sloping gradient towards the sea there are steps everywhere! We had 68 up to our room. There are no lifts at all. Pleased we visited Bali. It's beautiful. Not pleased to have experienced this hotel. It's dreadful.

I didn't like the food at all, no choice, the same thing, not very good cleanliness, only at the reception everything was good and also a lot of stairs