Castello Boutique Resort & Spa

Perfectly located, peaceful hotel. Lovely bar and pool area. Breakfast was plentiful. All staff were really friendly Room was large, although the mountain view also included rough ground behind the hotel, the chickens were sweet and our position on the corner gave us a sea view. The sunsets were amazing (room 421) Room serviced daily, very clean The gym however was a bit poor and you had to book which isn't what I wanted on holiday. Not sure of 5 rating, few luxury touches missing, it would have been good to have water replenished in Room every day. Luckily a well stocked supermarket next door. Management are missing on sales by not sending bar staff to take drink orders from guests while on their loungers. Im sure people would buy more drinks if they were approached. All in all, a lovely hotel with friendly staff, in a great location 👌🏻

We stayed at Castello Boutique Resort & Spa for 8 nights in July after spending a wonderful holiday last year at the opposite hotel, Castello Boutique Suites by the Sea. On our arrival, we were welcomed with genuine warmth and kindness. The hotel itself is beautiful, stylish, clean, and has a relaxing atmosphere. What truly made our holiday unforgettable, however, was the amazing staff. Everyone was incredibly friendly, attentive, and always ready to help with a smile. A special thanks to Dori, Jennifer, and Balazs, who made every single day feel special. Balazs' Piña Colada is simply the best in all of Sissi! Thank you so much for your kindness and hospitality! One of the highlights of our stay was the fantastic entertainment programme. We loved that there was something enjoyable to do every day, not only at our hotel but also at the other Castello hotels. We especially enjoyed the aqua gym, the Cuban Night, Dances of the World, the wine tasting, and many other activities. Everything was very well organized and of a very high standard. A special thank you to Yasmine, whose enthusiasm and positive energy made everyone feel welcome and included. There was never a dull moment during our stay. The location is also perfect, just a short walk from the charming harbour and the lovely village of Sissi, making it easy to enjoy both the peaceful hotel and the local atmosphere. Many thanks to the entire Castello team for making our holiday so memorable. We would highly recommend this hotel to anyone looking for exceptional service, fantastic entertainment, and a relaxing holiday in beautiful Crete.

We are currently staying here & have to say how beautiful Sissi is, the Castello Boutique & Spa is so lovely, everyone is extremely friendly & cannot do enough for us, the food is of an excellent standard, with a varied range to suit everyone, we wouldn’t hesitate to recommend this perfect location & small Adult only hotel.

If I could give more than five stars, I genuinely would. From the moment we arrived at Castello Boutique Resort & Spa, we felt something that is becoming increasingly rare on holiday – complete relaxation. Within minutes, the stresses of everyday life had disappeared, replaced by an overwhelming feeling that we were exactly where we needed to be. The hotel doesn’t just provide accommodation; it creates an atmosphere where you can truly switch off and simply enjoy every moment. The entire team deserves enormous credit. Every single member of staff greeted us with genuine warmth, smiles and enthusiasm throughout our stay. Nothing ever felt like too much trouble, and every interaction felt sincere rather than rehearsed. Two people, however, deserve a special mention. Epthimios was simply outstanding. His knowledge of wine was exceptional, and every evening he guided us towards the perfect bottle to accompany our meal. His recommendations never missed the mark and genuinely elevated each dining experience. Beyond that, he was incredibly friendly, engaging and somehow always seemed to know exactly how to make every guest feel special. As fellow football fans, our nightly conversations became something we genuinely looked forward to! Jennifer was equally wonderful. Friendly, knowledgeable, professional and always happy to help with anything we needed, she represents everything great about Greek hospitality. One moment perfectly summed up the attitude of the staff. I asked whether they could make an iced coffee, barista style. They admitted they hadn’t made one before, but rather than simply saying no, they embraced the challenge with smiles and enthusiasm. The result was fantastic, and it perfectly demonstrated the team’s willingness to go above and beyond to make guests happy. It’s that attitude that separates good hotels from exceptional ones. The housekeeping team also deserve huge praise. Our room was immaculate every single day, maintained to an exceptionally high standard, allowing us to return each afternoon to a space that felt fresh, comfortable and inviting. The food throughout our stay was absolutely exceptional. The evening à la carte menu was nothing short of outstanding. Every dish arrived looking like a piece of art, beautifully presented and bursting with flavour. Each evening became an experience rather than simply dinner, and it was consistently one of the highlights of our day. Breakfast catered for absolutely everyone. Whether you wanted fresh fruit and cereals, continental options, a full English breakfast or freshly prepared dishes from the à la carte menu, everything was plentiful, fresh and of excellent quality. It was the perfect start to every day. The hotel itself is beautifully maintained, peaceful and stylish without ever feeling pretentious. It strikes the perfect balance between luxury and comfort, allowing you to completely unwind. We also fell in love with Sissi. What a beautiful village. It offers everything you could want from a Cretan escape – charming harbour views, welcoming tavernas, friendly locals, peaceful walks and a wonderfully relaxed atmosphere that encourages you to slow down and appreciate life. It still feels authentic, and that’s something incredibly special. We arrived hoping for a lovely holiday. We left with memories we’ll treasure for many years. To everyone at Castello Boutique Resort & Spa, thank you for your kindness, professionalism, humour and genuine hospitality. You made us feel less like guests and more like friends. We cannot recommend this hotel highly enough and will be talking about it for a very long time. Until next time… ευχαριστώ πολύ. ★★★★★

This is really lovely hotel but again 4 star not 5 The staff are all excelleant, especialy the reception staff and the bar staff, they could not be anymore pleasant and helpful if they tried, always smiling chatting asking how your holiday was going. The bar staff would daily bring little treats around the pool, nice touch Our room was beautiful overlooking the pool and the church and there was nothing to complain about, the cleaner came in each day, and we had fresh towels as needed, lovely cake and free local greek drink left for us each day The food was nice but the restaurant a little under managed, no spoons with tea and coffee, no clear direction on arrival and the soup always cold. The menu is varied and very nice but the salad bars and starters all very much the same night after night. We ate out locally every lunchtime as we were half board but also ate twice in the week in the local greek restaurant. We attended a Greek night at Amelias, it was fantastic The sunbeds were very worn in places, ripped cushions and the parasols were not very secure. There was room for more sunbeds and i dont see why they cant have enough sunbeds for all guests seeing its such a small hotel