GRECOTEL Creta Palace

Thank you so so much Dimitria (spelling?) in the Gold Bar for helping my partner tonight. She was struggling with breathing issues and you instantly helped without thought. We have been to hotels where no one would help. Your actions tonight were beyond our expectations. Thank you again. You were amazing.

 App Write a review, make someone's trip Stories like yours are what helps travelers have better trips. Share your experience and help out a fellow traveler!   Been here?  Baltic Palace Hotel Pobierowo, Poland  Flamingoo cafe&decor Katowice, Poland Your reviews  Creta Palace, A Resort to Live Crete, Greece Great hotel with hidden flows July 2026 We started our stay at Grecotel Creta Palace by the end of June this year. Due to the late arrival at the hotel, we've begun our holiday in the middle of the night. We were greeted by a lovely receptionist who led us straight to our room. The kindness of the staff accompanied us at every moment of our 10-day stay (hotel reception, restaurants, pool service, cleaning staff etc.). The food served both in the form of a buffet and directly by the waiter service to the table I can summarize in three words - simply a revelation. A variety of fresh, delicious products, including local ones. Top of the top. Accommodation (according, to the hotel description): 5-star, recently renovated. Unfortunately, I must say that it did not apply to all parts of the complex, including the option chosen by us- the Deluxe Family Bungalow with garden view. The bungalow itself, consisting of two separate rooms, is quite large, bright but with a low ceiling, clean, with two separate exits and terraces, connecting to the garden. Super comfortable mattresses and large beds. Unfortunately, that's where its advantages end. Bathrooms definitely do not meet the standard of a 5-star hotel - in the old style, locally with mold within the joints, mirrors glued with silicone in a very careless way. Shower and bath shabby, instead of cabin covered with fabric curtains. Definitely in need of renovation. We reported this problem at the reception, but a nice lady from the staff informed us that all available Deluxe Bungalows are still waiting to be renovated. The offer of these rooms, both on the website of the travel agency and the hotel itself, I consider a kind of misinformation - no photos of bathrooms. The official Grecotel website shows renovated rooms (other than the Deluxe Family Bungalow with the garden view) e.g. with a side sea view - and already a top standard, including renovated bathrooms worthy of a 5-star hotel such as the Grecotel Creta Palace. In addition, we've faced a massive leak from the air conditioning (flooded floor) appeared several times in the kids room, which had nothing to do with (suggested by the technician) the opening of the balcony doors (we've kept them closed). I would like to point out that our bungalow, was one of the most expensive option in the hotel offer. At the end of our stay, the hotel got a little bit crowded and there was a problem to find free sunbeds at the main pool. The restaurants service were at that time also a little bit more chaotic, but atmost polite. In summary, I consider generally our stay in the hotel to be absolutely great, relaxing and wonderful, but with a far different from 5-star standard for bathoom (rather 3 star) which differs significantly from the promised and paid 5-star standard ( the value of the room not worth the money). The hotel itself, (excluding our bungalow) 5 stars!

I've already been in Grecotel Creta Palace in Rethimno several times and I can say that in my recent stay, I have been positively surprised about the continuous efficient organisation, the outstanding renovated facilities, the improved offer and the qualified personnel. The hotel and its location are excellent. As to the staff, I have appreciated their competence, their courtesy and their availability in sorting out customer's needs. They contribute in making the difference, thus transforming your stay in a very pleasant and relaxing holiday.

We had a great vacation at Grecotel Creta Palace. The hotel is beautiful, very clean and well maintained. Food was consistently good, the à la carte restaurants were excellent, and the drinks were better than expected. We also loved the beach service—having cocktails delivered straight to our sunbeds was a nice touch. Room service was fast and reliable. The evening entertainment was another highlight. There was stylish live music every night and good-quality shows without feeling over the top. We really enjoyed the complimentary Greek cooking class with Chef Niko and the Greek coffee workshop - both lead by charismatic Georgios Mavrangelidis🫶🏻. They were fun, well organized and a nice way to experience Greek culture. Thanks also to Nastia from Guest Relations for always being helpful. Our daughter enjoyed the Kids Club as well - the team there was very dedicated. Our room - Double Superior Sea view - itself could be more functional. We had to ask for extra hangers, there was no proper place to store our suitcases, and we missed a drying rack on the balcony for swimsuits and towels. The location is great—Rethymno is only a short drive away and definitely worth visiting for dinner or an evening walk. The hotel beach is nice, but if you’re renting a car, I’d definitely recommend exploring the island. Crete has more scenic beaches with calmer water and excellent spots for snorkeling and diving. Overall, we’d definitely recommend the hotel and would happily come back. Thank you, dear Creta Palace Team❤️

We spent a week at Grecotel Palace in Crete, as a family of four this summer - I chose this hotel because i read that it was newly renovated, and most of the hotel is. Our room was in the main building (newly renovated) nice and modern. The rooms need drawers, there is only space to hang clothes. Room service forgot to come twice during our stay and the mini bar was also not restalked, but this was done relativly quickly after calling the reception. Sofia, from the spa, gives excellent massages! The Spa is on the expensive side, but the Massages were worth it. We ate at all the restaurants in the Resort, we enjoyed the Italian and Asian Restaurant a lot, as well as our fav - the Greek Restaurant (this one is not a part of the Lux All Inclusive). I think the best part of the hotel is the staff, they are all very friendly and are obviously trying their best. The food was very good. Some more healthy options would be good for the kids at the tasty corner. We also took a taxi into town, very easy, and had dinner there. The unpleasant parts of our stay: You need to wake up early and reserve beds, which for us is an absolut NO GO! People reserve beds for hours and don't show up. There really needs to be someone taking care of this, and take away the reserved beds if people do not show up within one hour. Everyone is looking for beds at the main pool. This gives off cheap hotel vibes. We mentioned this several times, but noone seemed to be responsible. We were not even there at peak season, so i can only imagine what it will be like from mid july! The pools were closed off three times during our 6 day stay for each one hour, due to pool cleaning in the middle of the day, because small kids are not wearing appropriate swim diapers!! Again NO GO! Noone felt responsible to enforce the rule of swim diapers. Several families complained about this. It is disrespectful to others, but the families don't seem to care that their kids are doing their business in the pool. Horrible. It is a shame, that the Management is not providing enough support in these matters and really enforcing simple rules and Etiquette from their guests. The overall staff is very kind. But we will not be returning to this hotel.