Hersonissos Palace

Nice Atmosphäre roomms really top

The location of the hotel is perfectly situated, a minute or 2 walk down to the beach with afew shops to browse on your way down. I’ve stayed here all inclusive and the breakfast, lunch and dinner options are just amazing! Such a variety that everyone could happily eat here and I’ve tried many new foods at the hotel and enjoyed nearly all. The waiting staff are fantastic and very attentive and they ensure the restaurant is clean and your tables are clean of dirty plates as it’s a buffet style restaurant. I could not recommend the Hersonissos Palace Hotel enough and plan on staying at this hotel again should we come back to Crete. A personal thank you to the Manager Dimitris who look after myself and my mum and greeted us every meal and made us feel incredibly welcomed to the hotel and couldn’t have done any more to ensure we had a pleasant stay at the hotel. There’s nothing bad I could say about the staff, food or amenities at the hotel.

Great hotel,very nice staff,excellent food,very clean,the only negative is that the management refuse to play Greek music which is a shame .

Do Not stay here.... this hotel isnt 5 star, its not even 4 star i would bearly call it a 3 star.. why? well we booked a suite.... a suite thats meant to be a level up from the normal rooms, and all i can say is if this was the level of the suites i feel sorry for the people in the normal rooms... 1st the staff on receiption (an older lady) was very rude and some what agressive and demanding when we checked in, 2nd our room, dirty, furniture had stains all over them, sofa bed was broken and covered in stains, window couldnt close because part of it was missing, and because of this i was attacked by 17 mosquitos during the night, carrying on with the room, the balcony had wooden decking that attached to nothing just lay on top of the floor and flys up and moves around whilst stepping on it, the view we had was of a an abandoned hotel and the over grown jungle that surrounded it, 3rd dinner... well its a free for all, no one to seat you (this is a 5 star hotel remember) food was just a mess, no taste, no quality, just basic as basic could be and took forever to refill once something was gone, so many parties of 2-3 taking up tables of 6 or more, mean we had to sit outside in the rain and thunderstorms to eat, surrounded by ferral cats, 4th there are pools... one in the basement that you would mistake from the set of aa saw movie, and the ones above are dirty, and the pool beds are stained and rusted, we were made to pay a 5 star tourist tax when booking in of 15 euro a night, this is a joke... we complained to the hotel and the hotel manager requested a meeting, within 20 seconds he offered to move us to a sister hotel of the same group, i was reluctant due to how poor this hotel was but decided on it after looking at the hotel (Bella beach), since this was a 5 star hotel the difference could'nt have been further from one another, checking in at the bella beach, staff member carried our bags, we had a private pool, we had edible food, 2 massive pools and a section of the beach, not to mention the room was 100000x nicer, strange that they are both the same rating yet one is far superior to the other, i fell it was a con rating this hotel as a 5 star, and from the reaction of the manager i wasnt the 1st person to complain about the room and overall condition of the hotel

Food is amazing 👏 Would defo stay here again