Jo-An Palace

An absolute gem of a hotel. Not only was it modern, clean, with everything you might need from a hotel, the staff were really helpful and it is in a great location. Without a doubt, I wouldn't hesitate stopping here again.

Location, location location 💚 Really enjoyed our stay at Jo-An hotel, the staff are lovely & rooms very clean. Ideally placed to visit all of Rethymno on foot, so many cafes, bars & shops nearby and the old town literally 5mins away

On arrival we thought it was lovely . Entered the lift with suitcases and grubby and unkempt. Room back ogmf hotel and it was very basic and small , bathroom smelt fusty and could hardly open the door which got stuck on hand basin . Nothing like the picture on Web page . We checked out as for 2 weeks could not manage here . Hall way carpet had seen better days . Food basic and limited choice . Really disappointed as we've been coming to reythmnon for years . Totally mis leading as it looks like it's been re vamped definitely needs it ! You do not get what the website page says and this was booked with jet 2 !

Lovely central hotel with incredibly helpful staff especially the ladies on reception. Athena In the dining area and her young colleagues are a delight. We had no issues with the room, its size or the choices of food. If you are looking for a hotel with some character and guests of mixed nationalities it's a real gem.

Travelled with Jet2 to this hotel. Check in was straightforward with a friendly and helpful receptionist. The double room allocated was quite small but adequate for a solo traveller although it was lacking in storage space. There was a rail with 5 hangers for clothes and no drawers so not really suitable for more than one person. The room had a fridge and also a safe. The safe was charged at 2 euros per day which I think should be included in the room as it is classed as a four star hotel. I was also disappointed to find there was no kettle in the room. The room details on the website do advertise a kettle so this needs to be addressed. Again, as a four star hotel, some of the basic facilities seemed to be lacking. The bed was very comfortable and everywhere was very clean. Linen changed after 3 days and towels about the same. The bathroom was very modern, great shower and toiletries were supplied as well as slippers and a bathrobe. I was half board but chose not to eat dinner there, apart from one evening, as there are so many authentic Greek restaurants in the town. Breakfasts were very good with a big choice of hot and cold food. The dinner I had was not really Greek food and not very hot, so pleased I was able to eat out. There is a lovely roof top area with sunbeds. Not sure how easy it was to get sun beds as I dont normally do much sun bathing and prefer to be out and about. The hotel is located just 5 minutes walk from the start of the old town so it is ideal for getting around. There are some very reasonable trips in the town to the south of the island, which I would recommend. Overall I had a lovely week in Rethymnon and would not hesitate to use the hotel again. The location is great and the staff were always helpful and friendly. As to the rating, due to the lack of some basic ameneties I would only give this a 3 star rating.