St. Nicolas Bay Resort Hotel & Villas

Stayed here for a week to attend my nephews wedding.Found everything about this hotel to be first class from the room,food and staff.Would like to give a special mention for the manager who was on the ball all the time he’s a class act.

This was our first stay at St. Nicholas Bay Resort, and it certainly won’t be our last. From the moment we arrived until the day we reluctantly left, we felt genuinely looked after. If you’re looking for a peaceful, luxurious holiday where you can completely relax, this is the place. The hotel is absolutely immaculate. Everywhere is spotlessly clean, beautifully maintained, and it’s obvious that great pride is taken in every aspect of the resort. The whole hotel is professionally run, but what really makes it stand out is the people. The level of customer service is exceptional. Nothing is ever too much trouble, and every member of staff greets you with a warm smile and a genuine desire to make your stay as enjoyable as possible. A special thank you to Alex, the manager, who takes the time every day to check that guests are happy and that everything is just as it should be. That personal touch says so much about how the resort is managed and is one of the reasons it feels so special. The restaurant team were simply outstanding throughout our stay. A heartfelt thank you to Apostolos, Soliana, both Marias, Anilla, Vagellis, Mr Dimitrias, Despina and Ronel. Every meal was a pleasure, not only because of the delicious food but because of the friendly, attentive service. They all worked incredibly hard and made us feel so welcome. A big thank you also to Raina at Concierge. A special mention must also go to Poppy at the Kids Club. She was absolutely fantastic—kind, enthusiastic and wonderful with our daughter. Finally, we’d highly recommend the watersports centre. Nico and Mike run a first-class operation. Their professionalism, excellent equipment and strong emphasis on safety meant we could relax and enjoy every activity with complete confidence. It’s often said that it’s the people who make a holiday, and that couldn’t be more true here. Every member of the team played a part in making our stay memorable, and we left feeling more like valued guests than just another room number. Thank you to everyone at St. Nicholas Bay Resort for giving us such a wonderful holiday. We can’t wait to return and would recommend this exceptional hotel without hesitation.

Our first time to Crete and this wonderful resort. From arrival to check out , the management teams and their staff could not do enough for us. Junior suit with a sea view, just the ticket . This is what ‘good’ looks like, professional, friendly and authentic staff who go out there way to ‘check in with you’ every-time they see you. Great food, great location ( 5 mins taxi ride down to the harbour). Well done and Thankyou. Please keep doing what you are doing …

This hotel is one of the best we have ever stayed in. Check in is smooth, friendly and efficient and we were offered a tour of the hotel. The hotel is only on 2 floors and spread out over a large area but still has a warm cosy feel to it. This is without doubt due to the incredible service of all the staff who cannot do enough to make your stay wonderful. Always a friendly smile when you arrive at breakfast or dinner. Breakfast is served outside by the pool with the most wonderful views over the bay and at dinner we always opted to sit upstairs on the balcony which had incredible sunset views and was a little quieter. There are plenty of places to sit during the day and although it was the height of summer there was never an issue finding a sun bed at any time of day. The main pool is salt water but don’t be put off by this, it was still very refreshing. We opted to sit on the rocks a few times, my husband preferred this as he likes to snorkel and he said the marine line was excellent. The food was of a high standard and we enjoyed the à la carte choices at dinner. Always plenty of fresh fish options which we appreciated. We had booked a classic double and were then upgraded to a junior suite on arrival. We felt the room was a little small but after a couple of days of an issue with the shower, the hotel kindly moved us to a Club Suite … wow! We loved this room and appreciated how quickly the hotel dealt with the issue and moved us. We would definitely try to book this room again. Also if you can stretch to a sea view, do it! It makes a huge difference to wake up to that view every morning! One point to note, there are quite a lot of steps around the hotel so if mobility is an issue please bear this in mind. We did note though that there was the use of a buggy and driver who would happily drive you around the grounds. All in all, a wonderful peaceful hotel set in a beautiful bay with incredible views and exceptional staff. We will definitely be back!

This is a family friendly, large yet secluded resort that offers a diverse set of activities, beach and pool areas, exceptional reception staff and seamless service. Larger than most Small Luxury Hotels we have stayed at, the villas are spacious, beds exceedingly comfortable and housekeeping very good, albeit not always timely. Breakfast options are excellent with buffet and menu service, wonderful staff like Soleiana and Vagelis who remember your choices. It was heartwarming to see staff embrace babies and in our opinion, truly make families feel at home. Following dinner at the themed Greek Night, we had a wine tasting with Vasilos which was not only excellent and informative but the concierge wrote to us after we had left with a listing of the wines we tasted so that we could buy the ones we liked at home. That is superb service! Hiring a car was simple, done through the terrific concierge service of Tatiana. The grounds were impeccable, the pools spotless and the views marvellous. Like the breakfast, the half board option was very good, great service, menu changing on the few nights we chose to stay in. It was an excellent experience and we highly recommend this resort as a luxury option! A couple of points for consideration: 1. Perhaps consider a few additional adult only theme nights or areas. 2. The fitness centre needs ventilation; management should consider a fan or two to augment air flow. 3. As previously mentioned, rooms were lovely but had limited drawer space. Simply adding an armoire along the wall or nightstands with drawers would aid with unpacking. These were all minor issues (easily solved) and in no way did they take away from an excellent stay at a lovely resort.