Village Heights Resort

My Mum and I spent a week here and were incredibly impressed with the setting, service and overall experience. Set slightly up in the mountains means stunning views and the gardens and grounds were very well maintained. Rooms were slightly tired and could have benefitted from a lick of paint and ‘dressing’ with more soft furnishings but were cleaned well every day. The staff were amazingly friendly and helpful and the atmosphere was relaxed. Especially Denis in the Elia restaurant and Anna, Nikos & Tina in the spa (great value treatments). Choice of restaurants and pools, as well as mini golf meant we were never bored but there are regular shuttles into Hersonissos - which is a bit touristy and not as traditional as other areas in Crete. Lots of people had a car to get around which you’d definitely need if you wanted to explore. This was a perfect retreat holiday and great value for the quality. We’d definitely stay again.

From an accommodation perspective, Village Heights Resort was good. The spacious one-bedroom unit with kitchen was a cost-effective alternative to Airbnb or similar apartment, especially when taking into account the nearby large swimming pool. However, despite the relatively well-equipped kitchen it seemed like self-catering was discouraged. A percolator coffee machine was supplied, but no filters or coffee - why not Nespresso? There were nice oil and vinegar and salt and pepper containers but these were empty and somewhat impractical to fill for 4 or 5 days. No cutting boards. The on-site food options were average but expensive. The large Main restaurant filled by families with young children offered a fairly wide buffet range, but a poor selection of 2 red wines by the glass. Rodies, set beside the large pool was a nice venue, but the food we chose was not as good as other places we’d eaten on Crete, for example Sofas Taverna in nearby Old Chersonissos. The resort is an isolated compound with nothing within walking distance, but fine with a car as a base for getting to Heraklion, Agios Nikolaos, Lasithi Plateau and similar locations. Some of the other guests appeared happy staying put and doing nothing and clearly the resort met their needs. That said, quality and price of the apartment-like accommodation was good and we would recommend Village Heights Resort on that basis.

We had an excellent holiday and would highly recommend this hotel, especially for families with children. The food in all of the restaurants was fantastic throughout our stay, with plenty of choice and consistently high quality. The hotel itself was brilliant, and the play park and kids club were amazing for keeping the children entertained. We stayed in the three-bedroom villa, which was excellent for a larger family — spacious, comfortable, and very practical. The rooms were nice, basic but comfortable, although the sofas in the living room could have done with a few more cushions for extra comfort. We did the cooking and wine tasting at Mitato which we would recommend and the executive chef ran it brilliantly. A special mention to Denis and Konstantinos in Elia restaurant, who were both brilliant, as well as Simon and John at the main/pool bar for their friendly and very attentive service. George, the manager in the main restaurant, was also excellent and made us feel very welcome. Overall, an excellent holiday and a fantastic choice for anyone travelling with kids.

Spacious well maintained resort with indoor and outdoors swimming pools Very helpful and courteous staff

Village heights resort is a lovely resort up in the picturesque Cretan hills. It is out of the main hustle and bustle of Hersonissos but has a wonderful shuttle service several times a day down to the town/return and a local beach which is in a quality coach not the normal shuttle bus type of transport. The staff are extremely friendly and helpful in all departments as are the ladies in the mini market. The rooms are fairly plain in nature but spotlessly clean with wonderfully comfortable beds. There is a fabulous spa - it's only small but the treatments are incredible!!!! We have been to this resort several times and visited the spa on every visit. I would highly recommend it ... Anna is the very best therapist for massage and facials I have EVER had and I have been lucky enough to have treatments all over the world.