Blue Lagoon Resort

If I could give this a 0 star I would!, my partner found stones inside his food!!! At the restaurant in the reception today and all the staff said was 'thank you' I was insured multiple times I would be catered for being gluten free and so far it's been an absolute joke. Breakfast is pancakes ( which aren't fully cooked and taste like paste ) or corn flakes and my evening meals has been cold meat with chips. The staff have absolutely no idea what I am saying and they don't take allergies seriously at all! Cross contamination is every where and I've been sick twice. When I've spoken to the ladies at the customer service office they haven't helped at all! I would seriously avoid this hotel. You have people picking food up that contains gluten with the tongs used for gluten free food, there is absolutely no way to insure that the food is safe! None of the chefs speak good English either, so I've spent £2000 on a holiday for all inclusive and I've had to go out daily to buy food now instead. Someone next to us found ants in their food too. SERIOUSLY AVOID!!

Best experience the staff was too kind and helpful. The Palermo entertainment team is the best team even we have problem with weather as it was little cold but still we get entertained and enjoy just one issue that sea area was dirty

Pros: * Beautiful, clean gardens with a huge variety of plants. * Excellent food selection: A very wide variety and large choice of dishes. * Comfortable beds * very kind staff in the bars and restaurants. Cons: * The biggest disappointment was the reception and their thoughtless room assignment policy. Despite waiting for 7 hours and making multiple requests, our group (two couples) was given rooms in completely different, distant parts of the resort. We noticed other guests being assigned rooms in our buildings at the same time, so fulfilling our request was clearly possible but ignored. Even worse, families with infants were placed in buildings directly next to the animation pavilion, where loud evening shows constantly woke the children. * Food temperature: While the choice is great, the food is often cold (especially eggs/omelets). Grilled meats were frequently undercooked. THE TRUTH ABOUT THE CATS – URGENT APPEAL: The hotel has a stand for bowls with the hotel logo and the words "We care about animals." This is highly misleading. It implies the hotel provides food and care, but they do NOT. They only allow guests to do it. It's good that the cats are not chased away. Aside from a few beautiful cats from "Piano Bar"and some strong males from the main restaurant, most are in a desperate struggle. They are malnourished, suffering from "cat flu," or missing eyes. I witnessed starving cats eating plain boiled rice with chickpeas; they went frantic when I gave them dry cat food. I spent my week nursing a one-eyed small kitten with a bloody infection—he survived because of extra food. IMPORTANT HELP: If you see a cat that is injured, severely ill, or exhausted, please contact the local foundation Animal Rescue Kos. They helped me with a cat that had a head wound. They do amazing work, so I also appeal to everyone to support them financially if possible. To all guests: Please buy some cat food at a local shop or share meat from the buffet. Fill the bowls near the scratching post with fresh water. Their lives are entirely in our hands.

What a fabulous hotel. I cannot recommend enough for anyone who is Gluten Free or Coeliac. My son (age 11) was diagnosed with coeliac disease last year and we thought we'd never be able to go all inclusive again as it would be too stressful. I found this hotel and was in touch before booking to ensure they would be able to accommodate him, so he wasn't just eating cardboard for meals! They were very helpful, answered all my concerns and so we booked. Obviously we were apprehensive on arrival but there was no need. We arrived late at night and the next morning we had an appointment with the Head Chef ('Chef') who went through everything with us and told us everything we needed to know, even where our son could find GF pancakes! At every meal we were allocated a Sous chef who would show us around the buffet letting our son know what he could eat and then he chose his options and it would all be prepared separately in the kitchen and brought out to us. So much choice and such a lot of good food! Amazing service. AND, we saw Chef most mealtimes too as he was constantly overseeing things to make sure everyone was happy - not just our family. It was such a relief to not have to worry about the dietary element of the holiday. Linda in guest services was a star, helping us to organise the bookings in all the restaurants. She was always on hand for any queries or suggestions, even when it probably wasn't her job to do it. So helpful. The hotel is BIG, but the golf buggies make it easy to get around. There is such a lot to do, so many pools, the water park and all the activities. I thoroughly enjoyed the aqua fit! The TUI kids club was amazing too. Thank you for making our trip so memorable. We will definitely be back.

I went in September and only negative I have is the pools were cold, but I blame myself for going so late on in the season. Other than that I don’t know what people moan about, we booked restaurant reservations every night and food was really nice. My little boy is 1 and ate from the main buffet every night also. We like good food and tbh we were never disappointed always loads to choose from as long as you’re not fussy eaters. We hired bikes for the day went into KOS town, got the bus also but they were rammed and on one occasions wouldn’t let on as we had a pram but we got a taxi instead. The staff were lovely so attentive and gave my boy so much attention, very good entertainment at night for children. The private beach wasn’t the best but again we got a taxi to one near KOS town and ate at the beach bars (Nissi Beach bar). We just had a larger room on the ground floor which was fine and was given a cot. We paid for late checkout a couple of days before departing which was cheaper than TUI. Hotel isn’t in a prime location and for this reason only I wouldn’t return.