Blue Lagoon Resort

What a fabulous hotel. I cannot recommend enough for anyone who is Gluten Free or Coeliac. My son (age 11) was diagnosed with coeliac disease last year and we thought we'd never be able to go all inclusive again as it would be too stressful. I found this hotel and was in touch before booking to ensure they would be able to accommodate him, so he wasn't just eating cardboard for meals! They were very helpful, answered all my concerns and so we booked. Obviously we were apprehensive on arrival but there was no need. We arrived late at night and the next morning we had an appointment with the Head Chef ('Chef') who went through everything with us and told us everything we needed to know, even where our son could find GF pancakes! At every meal we were allocated a Sous chef who would show us around the buffet letting our son know what he could eat and then he chose his options and it would all be prepared separately in the kitchen and brought out to us. So much choice and such a lot of good food! Amazing service. AND, we saw Chef most mealtimes too as he was constantly overseeing things to make sure everyone was happy - not just our family. It was such a relief to not have to worry about the dietary element of the holiday. Linda in guest services was a star, helping us to organise the bookings in all the restaurants. She was always on hand for any queries or suggestions, even when it probably wasn't her job to do it. So helpful. The hotel is BIG, but the golf buggies make it easy to get around. There is such a lot to do, so many pools, the water park and all the activities. I thoroughly enjoyed the aqua fit! The TUI kids club was amazing too. Thank you for making our trip so memorable. We will definitely be back.

I went in September and only negative I have is the pools were cold, but I blame myself for going so late on in the season. Other than that I don’t know what people moan about, we booked restaurant reservations every night and food was really nice. My little boy is 1 and ate from the main buffet every night also. We like good food and tbh we were never disappointed always loads to choose from as long as you’re not fussy eaters. We hired bikes for the day went into KOS town, got the bus also but they were rammed and on one occasions wouldn’t let on as we had a pram but we got a taxi instead. The staff were lovely so attentive and gave my boy so much attention, very good entertainment at night for children. The private beach wasn’t the best but again we got a taxi to one near KOS town and ate at the beach bars (Nissi Beach bar). We just had a larger room on the ground floor which was fine and was given a cot. We paid for late checkout a couple of days before departing which was cheaper than TUI. Hotel isn’t in a prime location and for this reason only I wouldn’t return.

The Blue Lagoon Resort offers a setting designed for convenience and relaxation, which became clear during our stay with a group of ten. The resort’s layout and organisation play an important role in shaping the overall experience, especially for larger groups. One of the resort’s strongest features is the reliability of its staff. Throughout our stay, employees responded quickly and effectively to practical requests, such as arranging taxis, assisting with luggage or managing restaurant reservations. Their consistently friendly attitude made the daily organisation noticeably easier. The resort also proves to be well-suited for group travel. Its spacious layout allows guests to move around easily without feeling crowded, which reduces logistical stress for larger parties. Activities and evening shows were organised in such a way that everyone had the option to join without contributing to overcrowding. Despite these strengths, the resort’s approach to additional fees is a significant drawback. Although it presents itself as all-inclusive, several basic facilities required substantial extra payment. Access to the spa, beach chairs and certain services came with unexpected charges. These added costs can be disappointing for guests who rely on the promise of an all-inclusive formula and expect essential amenities to be part of the package. Overall, the Blue Lagoon Resort offers dependable service and an efficient layout that works particularly well for larger groups. While the extra fees diminish the value of its all-inclusive concept, the friendliness of the staff and the well-organised environment contributed to a comfortable stay. Guests travelling in groups will likely appreciate the resort’s spaciousness and practical structure, provided they are aware of the additional charges.

After booking what we thought was a 5 star, platinum all inclusive hotel, we were excited, however that excitement turned to bitter disappointment when we got there. I will give the pro's first as that is the quickest.... Staff are very attentive and friendly The piano bar is fabulous to relax in with live music most nights and great drinks The hotel grounds a huge and very pretty Negatives The satellite site (where we stayed) is quite a distance from the main hotel site, those less able bodied and with young children will struggle going between the two if not on the golf carts Food in every restaurant we attended was Luke warm at best, with the only hot food being soup made from a powder mix The a la carte restaurants do not cook to order as you would expect, with all food being massive produced and again Luke warm You have to book to gain access to any restaurant apart from the buffet style restaurant Both alcoholic and non alcoholic drinks are watered down (apart from in the piano bar) If you like a full English breakfast go on elsewhere, the bacon is not proper bacon and the beans are watered down to stretch further The rooms we stayed in were dated and in ill repair (block 8000) and definitely not a 5 star level (beds didn't have bedding to fit, it was a constant fight to be comfortable No milk provided in the rooms for tea or coffee (a guest challenged this and were told it was because the temperature was too hot! Every room had a fridge) Bottled water provided in the room on day 1 was not replenished but you were expected to refill from the taps Our room was not cleaned properly everyday, with me finding other people's hair in it and the sinks and sanitary ware not been cleaned down The shower (a small 800x800 cubicle) was not sealed correctly leading the the floor being wet through (bath mat of no use after one shower), the doors not secured and pulled away, and a bath mixer tap used on the wall which was in the way when washing giving even less space and finally the shower head was fixed in height so impeded washing even further! Overall one of the poorest all inclusive hotels I have stayed in. What was provided was more of a 3 star at best. Thankfully TUI have been brilliant about this and have received our full feedback..my advice is if you are staying in Lambi, don't stay here.

Reading the reviews for the Blue Lagoon, they are so varied I decided to make my own mind up and I encourage you to do that too. If my accommodation is comfortable, clean, well maintained with good food and drink, a place to sit in the sun and excellent staff, I’m happy. And the Blue Lagoon certainly fits that criteria. Not a 5 star like in a big city but it’s worthy of 4. It’s massive but easily navigated especially if you use the golf buggies that whizz around the resort. Hail one like a cab! The themed restaurants are worth visiting. All good food. The only one that disappointed us was the Greek restaurant. We love traditional Greek dishes and thought we would have a choice of halloumi, stifado, kleftiko and souvlaki but the closest we got to Greek food was feta and stuffed vine leaves, both delicious. (And lovely sticky sweet desserts!) Having said that the food was good and we avoided the ‘cold food’ complaints of other reviewers by looking around before we put things on our plates (and looked for a warm plate!). It’s not rocket science. Our room was on the ground floor of a block close to the entertainment marquee, main restaurants, pool and reception. Comfortable bed nice sized shared balcony which was a bit odd, but ok and a clean bathroom. Biggest bugbear was lack of storage. How a family would manage I don’t know. I used the suitcase shelf to pile our clothes on and doubled clothes up on the hangers. 2 drawers isn’t enough and the tiny drawers by the beds are no good for anything. Walking around we noticed the well kept gardens and we’ve never seen such a clean pool. Stunning when lit up at night. The animation team were the best we have experienced ever. Just fantastic. Their evening shows were so professional-so talented. And they were always around in the day chatting to guests and keeping us fit! Pool was freezing though ;) All staff at this hotel are excellent. They work hard as the hotel is so big with over 600 rooms, that’s a lot of people to look after. They all had a smile and a ‘hello’, just lovely. Beach across the road wasn’t good. Tired out sun beds which are charged by the day, worn out wooden walkways and lots of bits of plastic and rubbish. It could be lovely but it’s neglected which is a shame. I didn’t dare look in the portoloos so let’s assume they were ok!! I’d recommend this hotel as we had a lovely week away.