Gaia Palace

From the moment we stepped into the reception of Gaia Palace the professionalism of the staff there was 5 star. Allowed into lunch as we only had a half hour before closing and then back to reception to complete check in and given our room. Ground floor next to the main pool with our own sun loungers. Yes things inside could be updated but nothing to reduce our 5/5 rating. Bed was super comfortable,room spacious.Bathroom a bit tired and in need of updating. The shower head and hose were old and a little dirty and the water ran out and onto the floor.Put these small issues right and the room would be perfect for our needs.Room always cleased when required. Bar staff always friendly,restaurant manager always greeted you at each meal and a special mention about Clair in the restaurant who is an absolute star and an asset to Gaia. Service with a smile and nothing too much trouble,she put the odd one or two to shame who would rather fix their nails and look uninterested to help you. Shame.Thanks to the man in reception who took us down to the beach in the golf buggy as my partner has mobility issues. Beach bar again attentive and by the second week they knew our drinks order without asking and how we liked them made to perfection. Yes we paid for them but at 5 euro they were amazing and you knew there was alcohol in them. We would definitely return in the future maybe with a little more evening entertainment it would make it even better.

There were so many little things that should not happen in a 4 star. The hard beds and pillows were terrible to sleep on, the shower was always boiling hot or ice cold. And then comes the "Ultra" all inclusive option you find out about only once you come in. And is essentially what in my opinion should get in all inclusive in the first place. Thats what i paid all inclusive for! Not to think about any extra costs for food and drinks. Don't get me wrong it was a great holiday. With city excursion for a day and the beach and the pools it was more than enough to relax and enjoy it. But it was the little things that were obvious upsells that was pretty tacky.

This is one of the best hotels we have stayed at. Our room was excellent and without exception the staff were attentive, friendly and helpful. The food was buffet style and there were always plenty of choices.

A great hotel. The staff were super friendly and helpful. Food was lovely - 15 of us and all of us found something to our taste every morning, lunch and dinner. There are plenty of pools and sun loungers. Daily cocktails were delicious. The entertainment was great for kids and the beach was lovely for snorkelling and shallow for the kids. Would highly recommend.

We have recently stayed at the Gaia Palace. We enjoyed our time there, the facilities in terms of amenities was brilliant a choice of 4 pools with the addition of an indoor pool in the spa as well and one of the pools was just outside our terrace was lovely. The rooms and the bathroom were spacious. There is a beach that is a 5 minute walk away and that was beautiful. One thing I did love, was the Jasmine flowers dotted all over the resort, the scent of Jasmine was everywhere and felt so fresh as you were walking round. The food had a lot of choice; some good, some bad, but we always found something to eat each day. The drinks, we're not great. The fizzy drinks from their dispenser tasted like it was soda water with a slight touch of syrup. My partner wasn't a fan of the beer either. Water was only available through their dispenser, you had to pay for bottled water (unless you paid for the ultra all inclusive, which was €25 per person per day). Luckily there were 2 mini markets (1 on site and 1 at the top of the road) so we bought bigger bottled waters and fizzy pop from there. The hotel is quite remote, it is a 30 minute drive to Kos town, which was €30 each way by taxi. We did also notice a problem with ants, you would come out of your room in a morning and there would be randowm swarms of them at various points, we even had some come into our room at one point. We went to the reception and within 10 minutes, one of the cleaning staff arrived to spray antkiller and then came back to sweep and mop up the debris after. We didn't have a problem after that. We can't advise on any evening or day activities, as we didn't really see anything happen. The staff are so helpful and pleasant at the hotel. Whilst we enjoyed our time here, we wouldn't come back to this hotel