Gaia Royal

This hotel is the worst hotel that I've stayed in! I have travelled alot but never experienced anything like this. All the staff are rude and miserable, the food was shocking and flies was landing on everything. We got kicked out the restaurant as they was closing. Do not stay in room 235, we had a visitor everything night around 10.00 pm. It was a MOUSE!!! We couldn't wait to leave.

I have a very mixed opinion of Gaia Royal. The hotel itself was great for our family (we travelled as a group of 16 spread over 5 rooms) however a water issue spoilt the holiday for us: Rooms were good sized and very clean (we stayed near the smaller pool), air con was great, no bugs in the rooms The smaller pool was great- pool area kept very clean and wasn’t very busy. We always got sunbeds and there were normally beds spare throughout the day - we didn’t use the main pool area so can t comment on that The food was good and comparable with other all inclusive hotels of similar price range - it did get a little repetitive but the choice given suited our family. You could always get tables in the restaurant and the staff were happy for you to move tables around to accommodate large families. The bars were rarely busy and allowed you to order a large round (some hotels do not allow this which is annoying when travelling as a large group). The pool bar at the smaller pool stopped serving drinks at 5pm which was a shame but we took it in turns to walk over to the other pool bar - being cup holders if you are travelling as a group! The beach is beautiful and the beach bar cocktails are fab (not included in the basic all inclusive package but only £5ish). The sunset is beautiful over the sea - def worth a walk down for some beautiful photos. We didn’t take part in most of the entertainment but the beach party was good fun (Wednesday night). Get there early if you want a table and coat yourself in bug spray! The location is remote but we didn't really feel the need to go out so suited us. There is a sports bar in walking distance which some of our party used to watch the football and also a supermarket. But (and it’s a big but) the water system is not adequate. 2 rooms out of 5 were located in the older part of the hotel and they didn’t have water in their room for 3 nights of our stay and the evenings that they did was an intermittent supply flitting between scolding and freezing water. 2 rooms out of 5 had very low pressure (less than 50% pressure) which was cold and did not have water on one night. The 5th room had water every night but it was low pressure on 1 or 2 nights. This meant having to shower in the showers around the pool or in reception for many in the party or for those that used the trickles in their rooms it meant not being able to wash hair properly. The hotel staff were apologetic and said it would be back on in 10 minutes or engineers would be sent to look but this was simply untrue - the rooms that didn’t have water for 3 nights didn’t have it for hours at a time and couldn’t even brush their teeth. Jet2 weren’t particularly helpful either and stopped answering their phone to us! It’s a shame as the hotel is perfect for our family needs in every other respect but not being able to shower put a huge dampener on the holiday and for that reason I can’t recommend it to others.

Really disappointing experience. The food was very repetitive, with the same dishes being served over and over again, so there wasn’t much variety at all. What made it worse was that the food was taken away around 30 minutes before the restaurant was due to close, leaving very little choice for anyone eating later. The air conditioning in the room barely works. Definitely not the experience I was hoping for.

Before we went I made the mistake of reading the reviews here, well the Gaia Royal I went to was very different. The chalet style rooms are fantastic, very bright and comfortable. The restaurant was brilliant, was so nice getting local food and not a rotation of theme nights. The pool bar was fine, yes you have to pay for cocktails if you're not ultra all inclusive, but most all inclusive I've been on charge for cocktails. The pools were busy but not rammed and while some people reserved loungers there were always some available if you looked. The staff were friendly and helpful, had to use the pharmacy delivery system and didn't have any problems with it. There were some small niggles, our room was the furthest from the reception and we'd booked as needing mobility assistance, and the beach loungers cost money, but neither were really enough to ruin what was a fantastic experience

This place is an absolute scam, do not go at any cost. The food is awful, minimal choice and the same food is rotated constantly basically every meal is fatty pork and staff close the evening meal 30 minutes before it’s scheduled to end. The majority of staff are rude and cleaners just walk straight into your room without knocking even when the do not disturb is on the door. The showers are extremely inconsistent with temperatures fluctuating massively even when the tap does not move and the pressure is terrible as a family member couldn’t even wash their hair as water was trickling out. The bartenders are great and the entertainers try their best but definitely not worth the money or the 4 star hotel tag. The beds in a single room are extremely narrow and pillows feel like they’re made out of stone, the air conditioning units do not fully work either. The fizzy drinks are watered down and the so called gym is by all accounts a waste of time. I have stayed in a 2 star hotel in Gran Canaria and it is way better than this. £5,500 down the drain.