Heronissos Hotel

The check was confusing. You are met with the question pertaining to whether you require an upgrade. The hotel tax was another story. We declined tge upgrade until we viewed our room. The room was fine we could see the sea from our room. Mosquitos was a big issue. Second day was woken up to an earthquake couple of days later a sand storm. First time experiencing both. Location very close to the sea and the strip. Be prepared to be hassled to go into the bars. Great excursion to olive farm, not enough time spent there. Worth the money. Great perfumery close by.

This is definitely not a 4 star hotel. The mattresses are terrible.Like sleeping on the floor.I've spend my last 4 days in terrible back pain because of the poor sleep and left with pain. We booked an economy room for 2 weeks all inclusive and upon arrival they've said that due to some technical problems it is not available and we can spend the night in a "superior" room. The next day they've asked for 300 euro to upgrade to that kind of room or "free upgrade" to standard room. This is a trick other reviewers were talking about. The superior room was smaller than the standard one by the way.Again,THIS IS NOT A 4 STAR HOTEL. Both the superior and the standard rooms we staid in have problems with the drainage (check my photos) Absolutely terrible! If you shower the water will come out from the drain next to the toilet which is supposed to collect excess water not giving it back.If you use the sink and the water stream is too much for the drainage is even worse.We had to put towels on the floor every day.Like expected,poor choice of drinks on all inclusive and off course watered down. After our first week of stay they've ran out of raki and the bartender said that the manager will not get more anytime soon. The breakfast is the english style type which is not to my taste but you have a choice of cold meats and cheeses and pastries, yoghurt etc The lunch and dinner choices are decent and we could always find something to eat. No themed food days, no barbeque or the traditional gyros wrap for the duration of our 14 night stay. Not enough fish or seafood dishes for a 4 star hotel and considering that we are on an island. in my opinion.The dessert is terrible for a hotel that claims 4 stars. Sponge cakes with different types of flavours and cookies everyday.There is this restaurant boss which is arrogant and acts like he is the center of the universe. The rest of the staff are polite and hardworking including the two bartenders.We had two sleepless nights because of a mad english woman was fighting with her man,screaming, shouting and slamming things in the room on purpose to wake everyone up.I went to the reception and the guy there was a bit upset that i disturbed him: We know about it but can't call the police tonight l,maybe tomorrow if they continue. So we had the second sleepless night as well. Terrible! There is no pool table,table tennis or a game room or anything like this,again "4 star hotel"! We didn't used the pool but like you expect, most of the sunbeds have towels on them before breakfast time even if the hotel rules say otherwise. Entertainment is very poor. I think we had something in 3 nights on our 2 weeks stay (DJ/traditional dance crew).We will return to Crete but definitely will not come back at this hotel.

Location fine, that’s about it. Food awful, receptionists are rip off merchants. Superior rooms are passable the other rooms are terrible. Drinks not great the cocktails are laughable. Pool area is like a zoo with not many sun beds

Awful Hotel and service Booked superior room All inclusive with LOVEHOLIDAYS Room and service not fit for a dog ! Initially Key given to another’s room where we found all belonging out upon opening door - went straight back to reception and given another room. Room tiny, with balcony showing brick wall not at all Advised. Aircon did not work. No storage for clothes and belongings. Bathroom so small you had to enter shower to close the bathroom door. Shower had toilet debris coming up through drain and the response from HOTEL was to brush into toilet area and dismiss our complaint. In the end we Checked out and moved into a clean and hygienic hotel and contacted LOVEHOLIDAYS as soon as they opened the next day

Lovely staff owner so caring hotel is very clean food was lovely the whole staff work very hard caring and amazing the rooms are clean and comfortable i have been here for 10 nights we had entertaiment on the 3rd night but getting out of seasonal holiday now. So music and drink. No fault on my and my husbands behalf.