Eden Roc

We booked this hotel after reading so many great reviews, but unfortunately it didn’t live up to our expectations and felt more like a 4-star than a 5-star resort. There were definitely some positives. The pool and beach areas are lovely, the sunbeds are comfortable and there’s a good policy to stop people reserving them too early, so we never struggled to find a spot. We also enjoyed the lunch options, especially the lunch restaurant, and the Grill restaurant was very good. The staff were all friendly, particularly the bar staff, and the gift at checkout was a thoughtful touch. Unfortunately, there were quite a few negatives. The rooms felt dated, our TV didn’t work, and it was almost impossible to get reservations at the à la carte restaurants despite speaking to guest relations. We ended up eating outside the hotel most evenings because of this. The buffet was also disappointing, with limited choice, and the biggest issue for us was the number of flies around the food, especially at breakfast. They were constantly landing on the food, and I’m honestly surprised this isn’t mentioned in other review. Breakfast itself was only average too. Service throughout the hotel was friendly but consistently very slow, and there often didn’t seem to be enough staff. The Italian restaurant was particularly disappointing, with basic food that didn’t match what was described on the menu. Overall, we had an okay stay, but based on the reviews and the hotel’s 5-star rating, we expected a much higher standard.

Eden roc hotel resort has truly made our week long summer holiday a very relaxing, enjoyable one. I would like to compliment the staff from reception namely Ionna for helping with bookings even with just the shuttle to rhodes town, Rialena for our gift and sorting our transport, Andreas, Elena and Tsampicos for always being on hand to help and always makes you feel comfortable with a smile. Nicos, makes the most amazing cocktails, look for him by the main bar and Sibel ,always with a smile. And of course Jenny in the main restaurant, always welcoming with a hug,always sorts everyone but always has time to say hello and goodbye. Its worth booking a sea view room. The hotel as about 4 or 5 other restaurants that you need to book on arrival via the hotel app given at check in coz it gets fully booked very quickly, all included during your stay. Never had problems with sunbeds as we normally get to the pool or beach by 11am. Entertaintment daily very good. Thank you the entertainment crew for bringing the fun most night. We definetly recommend staying here and would be coming back very soon.

Amazing experience at Eden Roc, the staff were amazing and so friendly. Nothing was too much trouble for them and they always went out of their way to help and anticipate your needs. The resort is in a great location with a private beach and a close drive to the old town and on coach routes to days out to Lindos. The facilities are 10/10 there are several restaurants, pools, activities and entertainment to keep you busy all week long. Would definitely recommend!

absolutely fantastic time 10 out of 5 beautiful place wonderful staff all over hotel especially tsampikos absolute legend of a man 👍

I recently got married and wanted somewhere special to take my wife for our honeymoon, my travel agent came across this hotel and it sounded exactly what we wanted. It was described as ultra all inclusive and it was stated on multiple opportunities that it was 5 star. Needless to say we were very excited. On arriving in Rhodes we were slightly shocked on approaching the hotel. The approach road leading down to it was strewn with rubbish. You are instantly welcomed by an abandoned building covered in graffiti and abandoned cars. there were bins overflowing so much so that the rubbish was covering the road. We checked in which was efficient and the staff on the front desk were friendly and helpful despite it being the early hours of the morning. We were taken to our room by a helpful member of the concierge team. The room was not the same as it appeared in the photos we had been provided and we noticed that there were several areas of poor maintenance and poor decorating. As can be seen in the photographs the painting looks incredibly messy, the switches to lift the blind on one of the windows didn’t work, and there was mold on the bathroom tiles. The worst part for us though was there was a slight gap in the top of the sliding patio door, which was allowing insects into the room. On two occasions we found very large spiders in the room, one of which the housekeeping members of staff said was in her words ‘dangerous’. There were also ants everywhere in the room, particularly in the bathroom, however we also found them in our bed. This was mentioned two the receptionstaff twice, two separate housekeepers and a member of maintenance staff, however no one seemed interested in resolving the issue for us, and nothing changed during the duration of our stay apart from on one occasion a maintenance worker came into the room and started hitting one spider with a brush to kill it, and on another a housekeeper covered another spider in spray, leaving a pool of the spray on our bedroom floor which wasn’t cleaned up. The room was not in any way whatsoever a 5 star hotel room, and was below the quality of what I would expect from budget hotels in the UK. The mini bar was nice, however only stocked upon our arrival. The hotel is advertising itself everywhere as a 5 star resort, this should be replenished more often. The food at the hotel was at two completely opposite spectrums for us. We tried the ‘Taste of Eden’ buffet on a few occasions for both breakfast and dinner. The quality of the food here was unfortunately quite poor and notwithstanding of a 5 star hotel. Several ‘themed’ evenings were put on, however the food was relatively similar on each of these. There was never a great variety of food and the quality of some of the items such as the bacon at breakfast and other meats was very questionable. We’ve had much better buffets at much cheaper hotels. The à la carte restaurants were the saving grace for us. We managed to get bookings for 4 of them, all of which were fantastic. The quality at these was superb, with very well thought out menus. There wasn’t a single course that wouldn’t have looked out of place in the best of restaurants. The presentation was wonderful, and the staff at each were clearly well attuned to working in a higher standard of establishment. Our wine glasses were never empty for more than a couple of minutes. We couldn’t believe the difference in these when compared to the buffet. The hotel advertises that it provides branded spirits in their drinks, however this is only true for certain very specific drinks. The spirits used in most of their cocktails, from what we could see, is the cheap unbranded types. This does make a difference to their taste and I would question the alcohol content of them, which did seem lower than you would expect. Despite this there are a couple of great cocktails on their menus, especially at the à la carte restaurants. There are a few bars around the site but we did have to queue on a few occasions for 10+ minutes for drinks. There is a soda machine near to the beach, however the cups for this on a couple of occasions had gone by approx 3pm and they were not replenished again. The main highlights of this hotel are the views to the front and its beachside location, which is a fantastic place to relax. There are plenty on sunbeds and we didn’t once struggle to find a good spot or somewhere to sit down. There is a watersports company on the beach who we used on a few occasions that were absolutely fantastic and incredibly helpful. Overall we can’t but feel quite disappointed with our visit. This was supposed to be a special one for us in that it was our honeymoon, however there were too many things wrong to make it the special experience that we were looking and paying for. The hotel is in no way a 5 star resort. It lacks far too much that other 5 star resorts do and some areas are simply no where near up to scratch to match this standard. You can get far better for your money elsewhere. At the price point charged for this hotel I would suggest looking at other resorts, which provide a much better return on your money, especially if you don’t like spiders!