Sun Beach Resort

Sunbeach Hotel - Do NOT Book the Beachfront Wing! Major Misrepresentation and Terrible Stay We booked a one-bedroom apartment in the Beachfront Wing at Sunbeach Hotel through Jet2, with our booking confirmation clearly stating this. Instead, we were put in a disgusting, substandard room in the Garden Wing which was smelly, had broken tiles, a broken shower, and a serious ant and bug infestation. This was a complete and utter downgrade from what was advertised and what we paid for. Instead of enjoying our holiday, we spent eight of our ten days in the resort in constant, stressful meetings with hotel and Jet2 staff trying to resolve the issue. We were repeatedly told we would be moved, so we didn't even unpack for five days. This completely ruined our vacation and caused huge distress to my wife, myself, and our young children. The hotel offered a paltry £700 in compensation, which is less than 20% of the total cost of our holiday. This is an insult considering the severe loss of enjoyment and the amount of time we wasted trying to get the room we were promised. If you are considering booking the Beachfront Wing, be warned that you may not get what you paid for. The distress and frustration caused by this misrepresentation made this our worst holiday experience ever. Stay away.

Very bad hotel and bad service from staff, staff are very rude especially the woman who sorts out the complaints and all of the other staff too, we stayed here with 2 young boys as a family and was treated very badly, the pool bars were shut completely through our stay and had to walk 5 mins through reception to just get a drink and back, no entertainment at all nothing, very bad hotel if you have children, no activities during the day for them to take part in the hotel is basically dead, the food is freezing cold and not much choice at all, although deserts are great, when you go in the bath and let out the water once you’re finished it squirts out the floor as there is a mini drain in the bathroom floor, and floods ur whole apartment, I wouldn’t recommend this hotel

The staff is not nice. We paid for the most expensive room in the hotel, yet they sent us to find the room on our own. We got lost and had to return to the reception twice, and still no one came to guide us. Except for the junior waiters, the rest of the hotel staff was not helpful and not pleasant at all! Everything is very expensive and not particularly tasty or fresh. You have to pay for pool towels. They don’t change the bed sheets in the rooms, maintenance is very poor, with cobwebs on the ceiling and dead cockroaches under the sofas. The location is pretty far from everything, and the beach is not suitable for children.

Booked this as a last minute get away from Bournemouth in October, went self-catering. Time from airport in a private transfer about 10 minutes. Hotel is made up of a couple of blocks, we were in the main hotel block in room 516, suite with a sea view, free upgrade from the hotel which was great. The suite was large and roomy, separate large bedroom with own tv and safe (free to use), large double balcony with stunning views, large living room with own kitchen facility with fridge, etc. Own TV and two sofas/beds and comfy arm chair. Bathroom had a bath and shower built in and no issues with water pressure, wife says hair dryer was useless but never used it myself. The suite had everything we needed, couple of English News Channels and free internet was really good, in good decorative order but starting to look tired. There are only two small lifts to the floors in the main building and I could imagine in peak season this being a real problem, but no issue when we were there. Cleaners came every day and did their jobs well, no issues. Main pool was good, lots of sunbeds and large separate kids area/pool. Beach was rocky, lots of beautiful fag butts everywhere and not for me I'm afraid. There is a separate adults pool near the main building with its own bar and very swish but you need to spend a minimum of 10 euros to use this facility, maybe a God send during peak season but didn't use it. Main lobby very nice, staff all spoke great English and very pleasant. Only eat at the hotel once, we had lunch at the pool one day and the food was expensive but very tasty. No nightly entertainment so had to entertain ourselves. Outside of the hotel is not particularly attractive with empty decaying retail and residential outlets but a large supermarket right outside of the hotel with all you need to stock up on essentials. If you turn left from the main hotel and walk 5 minutes you come to a large selection of beautiful restaurants and bars and shops which we used for the majority of our visit, big shout out to - Costa Nostra, Casa Italia and Kosta Village Tavern where we wined and dined till the early hours, great company, great food and cocktails to die for. Further up towards main road, lots of sports bars and couple of shops/restaurants. TIP - there is a mini land train (main stop outside of the hotel to the left) that is about 9 Euros each and this takes you on an hour trip in and around Illysos and gives you a great overview of where to visit and explore. TIP - there is a private bus service that you can book from the hotel which you book on line in the morning or the night before (see reception for details) to take you into new or old town Rhodes at designated times for drop off and pick up (about 15 minutes to Old Town). 8 Euro Each return and we used this service 4 times in the week we were there and we were the only people on the bus each time. Another couple we got speaking to used a taxi service and paid 35-40 Euro return from the hotel to Old Town Rhodes so big savings! Rhodes Old and New Town were great to visit especially the Old Town, truly stunning. The Greek people are very friendly and very helpful. Overall, loved it and would definitely come back and would recommend the Sun Beach Resort.

We were moved here after the hotel we booked closed early for the season. We weren’t disappointed overall. View to die for. We landed late but was left food and drinks in our room. Hotel very clean, room cleaned daily and little touches left. Few changes need to happen though. Food is lukewarm at best! It’s very nice just not kept hot. Staff don’t seem overly happy, if you don’t like your job guys leave! Your a long time dead, work to live not live to work. If you want a little pamper go see the hairdresser hands down one of the best blowdrys I’ve ever had! I nearly fell asleep. Overall good break away.