Aqua Bay Suites

Housekeeping staff are wonderful....but that's the only positive about this place. Dreadful repetitive food, cocktails that aren't cocktails (the Espresso Martini was made with a spoon on instant coffee) and broken steps into the pool. We paid for a swim -up room only to find there was no sun on our terrace or pool after noon. The main hotel pool is so full of 'floats' and people throwing 'toys' you can't relax. TUI didn't respond to our complaint. It was a relief to be able to go home.

We really enjoyed our stay! We thought it was good value for what we paid, especially as we were just outside the school holidays, first week of September. The food was good and the desserts looked and tasted fantastic. Towards the end, the food did get a bit repetitive and sometimes the same pork stew appeared on the menu for several days. It would be nice if the menu changed more often, maybe with daily themed sections rather than just theme nights. The crepe bar was so good! There are two a la carte restaurant and you get one visit at each per week. There's also a buffet at the water park buffet but it was teeming with wasps, so we wanted to experience the a la carte instead. We only tried the Mediterranean one, and it was excellent - you get a welcome drink and lots of food! Drinks were great and varied with lots of cocktail options. A note for anyone visiting the water park: some cocktails that are free at the hotel bars are payable at the water park, so it’s worth checking the menu. The snack bar at the water park was super handy and we didn't mind going between our hotel and there as it was so close and also made it feel like a proper resort so you didn't get cabin fever. The water park was fun, with a cute little area for kids with slides and a lazy river. My husband and I enjoyed taking turns on the big slides. The rubber ring slide looks terrifying but is so much fun! We went with TUI so used the free kids club. The staff were super friendly and clearly enjoy their jobs. Our son liked playing in the room but was a little nervous to be left on his own. Most other kids were either babies so too young to be left there and there weren't many kids his age as most had gone back to school. We did manage to get a bit of time to ourselves while he stayed for a short period and the staff were very patient and sweet with him. While we didn’t watch the evening shows as we went to bed early with our son, we did see the aqua zumba and hear some performances. The entertainment team gave it their all every time – they were friendly, always greeted you and were full of energy. The location is very convenient, right off the main strip with plenty of bars and restaurants nearby. The beach is also close – you can reach it quickly by going through the back of the hotel. You can rent sunbeds if you wish but we just used towels on the sand. There’s a nice chill-out bar a little further down the beach. I didn't drink there but it looked stylish. Our room was modern and comfortable. The only downside was noise from the entertainment at the waterpark, which finished around 10:30/11pm, and planes overhead, as the hotel is under the flight path. We used ear plugs and white noise, but were still occasionally woken up. This didn’t seem to be an issue in most other reviews, so perhaps we were just unlucky with our room location. The staff were very pleasant and friendly, everyone seemed friendly and happy to serve us and I would consider going back.

We stayed at Aqua Bay suites from the 23rd to the 30th October. It was the last week of the season but other than being a bit quiet...which we actually liked....we couldn't fault the hotel. The hotel was clean, the rooms were great, the food and drink were of a good standard and the staff were excellent. The only annoying thing was the amount of wasps but I think that is an island issue not just a hotel one.

This place is fabulous all inclusive for kids and is far superior to many places we have stayed. It’s proper all inclusive loads of bars and snacks and all within a few yards of wherever you are. What really makes it are the fantastic staff in every area. Water park, bars, restaurants, cleaners , entertainment, maintenance. I could abandon my kids and know they are safe and looked after having a great time. Don’t use Tui they are useless and add nothing but cost. Book own flights, use a cab 20 euros no waiting and book hotel direct with any requests

Lovely relaxing holiday, great hotel, friendly staff and amazing spa. Had a wonderful massage with Mariza. Highly recommend