Domes Aulus Zante, Autograph Collection

Dreadful experience from start to finish. Arrived to be told we would not be able to dine at any of the à la carte restaurants during our stay. Buffet three times a day did not appeal and the number of reports of sickness and diarrhoea really started to concern us. A very poor standard of cleanliness, no pool service so empty glasses and dirty plates were left to fester all day. Bar always short of glasses mid-afternoon as they were all by the pool. We left midway through the week and are currently pursuing compensation for our stay. Please research carefully before booking this resort.

We recently stayed at Domes and overall had a lovely holiday. The hotel itself is absolutely stunning – beautifully maintained, spotlessly clean, and in a fantastic location. The biggest highlight was the staff. Every member of the team was warm, welcoming, and genuinely friendly. A special thank you to our wonderful housekeeper, who always went above and beyond, Angelo at one of the à la carte restaurants for his outstanding service, and Nancy at the Kids Club, who was incredibly kind, patient, and understanding. As a parent of an autistic child, I was naturally quite anxious before travelling, but the hotel’s understanding of children with SEN was exceptional. They made us feel comfortable and supported throughout our stay, which meant so much to our family. There are, however, a few areas that could be improved. The main buffet restaurant was quite disappointing. While there was plenty of choice, the food quality didn’t really live up to the standard of the hotel and became repetitive. The à la carte restaurant we managed to visit was much better, but unfortunately we only managed to get one reservation during our entire stay. The restaurant booking system definitely needs improving, as it was extremely difficult to secure a table. I also think the hotel could offer much more for children. A playground or additional activities and entertainment would make a huge difference for families staying there. Overall, we had a great holiday thanks to the incredible staff, beautiful surroundings, and the hotel’s inclusive approach to families with SEN. With improvements to the buffet food, restaurant booking system, and children’s facilities, this would easily be a five-star experience.

Looks 5-star inside. Feels 3-star outside. The refurbishment is excellent. The hotel looks smart, check-in was smooth, the staff are friendly and service has been good. Sadly, once you step outside, it’s a different story. The pool area is a real let-down. It feels more like a 3-star hotel than a luxury 5-star resort. There’s no music during the day, no atmosphere and no energy. We don’t like party hotels, but this place has gone too far the other way. It’s just… boring. The evening entertainment is completely out of touch. There’s no entertainment outside at all. The music is played indoors while most guests are sitting outside. It makes no sense. Most evenings people just looked bored. This is the first holiday where we’ve ended up playing cards because there was nothing else to do. Then at 10pm the music stops completely and the outside is so dark you can barely even see your pack of cards. TUI say the quietness is because of the turtle nesting area. Fair enough—you don’t need loud music to create an atmosphere. Soft background music, better seating and making use of the beachfront would make all the difference. Which brings me to the biggest disappointment. This is sold as a beachfront resort, but there’s nowhere to sit with a drink and look at the sea unless you’re eating in the à la carte restaurant. We ended up walking up the beach and paying for drinks at another beach bar just so we could sit with a sangria overlooking the water. If enjoying a drink by the sea is part of your holiday, be aware of this. The beachfront restaurant is only open at lunchtime. In the evening it’s closed, which is a complete waste of the best spot in the resort. The Italian à la carte was poor—we left most of our meals. Breakfast is average. No freshly cooked eggs, the bacon was the worst we’ve had, and the self-service coffee isn’t nice. We’ve started waiting for the bar to open for coffee instead, and even that arrived cold today. The grounds also need work. They feel plain and lack colour. A vase of flowers appeared in Meze today and it actually stood out because the resort is crying out for more planting. The biggest problem, though, is management. You hardly see them, and it feels like nobody is looking at the guest experience. It wouldn’t take much to improve this place. Move the unused seating and canopy from the middle of the resort down to the beachfront. Let people sit with a drink and enjoy the view. Play some background music outside. Small changes would make a huge difference. This hotel has all the ingredients to be brilliant. The refurbishment is carrying it, but the operation isn’t. Right now it looks like a 5-star hotel, but the experience is much closer to a 3-star resort.

Currently here! It was sold to us a 5* hotel....this is not that!! The room we booked was a tropical nest with a garden view! Our view was of waste ground and weeds! The shower door wouldn't stay closed so water went everywhere and despite reporting it nothing was done! Drinks fridge wasn't filled with some drinks despite letting reception know this still hasnt been rectified! The pool u cant get in for kids and extremely large inflatables, as for the sun loungers unless your up by 830am and had breakfast u cant get one! Food is mediocre in my opinion and not much variety to be had! Despite liking zante I would not come to this hotel. It's been very expensive in comparison to other 5* hotels I've stayed in. I would rate this hotel as a 3* going towards a 4*.

There were many aspects of our stay that we genuinely enjoyed. The resort is beautifully designed and has a very premium feel throughout. The staff were consistently friendly, welcoming and hardworking, and the quality of the drinks was excellent. However a small note, they advertise prosecco I was not served prosecco and when I mentioned it to them and pointed at the bottles of prosecco in the fridge that I could clearly see they told me it wasnt available only what they were pouring from which appeared to be a brut so this was disappointing  Our room was stylish and modern. Although on the small side, it was well designed with excellent air conditioning, a coffee machine and a minibar that was replenished daily. The only downside was the lack of storage space, which seems to be a common comment from other guests. The standout experience of our holiday was lunch at Meze. The food, service and atmosphere were exactly what we expected from a five-star resort and showed the level Domes is capable of delivering. Unfortunately, the rest of the dining experience didn't live up to that standard. The biggest disappointment was the advertised "unlimited à la carte dining." In reality, securing reservations was extremely difficult despite seeing empty tables during service. We were told the restaurants were fully booked because of allocated time slots, but this was difficult to understand when there was clearly unused capacity. We also spoke to several other guests during our stay who were experiencing exactly the same issue, so it certainly wasn't an isolated problem. Because we couldn't get reservations when we wanted them, we never really experienced the unlimited à la carte concept that had been sold to us. We were offered Surfer Maya on one evening, but after seeing that it was almost entirely outdoors with very little shade, we chose not to dine there as it was simply too hot for the relaxing evening meal we wanted. It's actually a great lunch-style menu, and we felt it would work much better if it also opened during the day to provide another dining option. The buffet restaurant was another area where the experience fell short of five-star expectations. There simply didn't appear to be enough staff for the number of guests. Having to fetch our own drinks at breakfast and dinner felt more like a standard all-inclusive hotel, and on one occasion we were told a simple vodka and Coke wasn't available in the restaurant and that we would need to go to the bar ourselves. The food itself was good but lacked the choice and theatre you'd normally expect from a luxury resort. There were limited main course options and very little live cooking. Fresh omelettes at breakfast or chefs preparing dishes to order would have elevated the experience considerably. Around the pool and beach, there was no drinks service, which again felt at odds with the luxury all-inclusive concept. Empty glasses were also rarely cleared. During our five-day stay, our table was only cleared once, with glasses often left to accumulate and attract flies until late in the evening. The pool itself is attractive but felt too small for the number of guests staying at the hotel. The atmosphere was very quiet with little entertainment, so if you're looking for a peaceful poolside holiday you'll probably love it. However, we felt the resort would really benefit from either an adults-only pool or an additional pool area to offer guests more choice. The actual grounds of the hotel could also do with some work it certainly doesn't match the standard inside. I do want to stress that none of these comments are a criticism of the staff. Every member of the team we met was friendly, professional and clearly working incredibly hard. Our impression was simply that there weren't enough staff to deliver the level of service expected from a luxury five-star resort. I actually sent this feedback directly to the hotel after our stay but unfortunately never received a response, which was disappointing. I work within the travel industry and regularly recommend hotels based on my own experiences. Domes Aulūs Zante has enormous potential, and experiences like Meze prove that. However, the inconsistencies elsewhere meant it didn't consistently deliver the premium luxury holiday we had expected. With improvements to staffing, restaurant availability and service, this could easily become an outstanding resort.